1. BANKING 2.0: TOWARDS NEXT GENERATION INTERNET
BANKING
EASE OF USE OF ATM WITH THE FLEXIBILITY OF INTERNET BANKING
T
he economic and competitive environment of The use of email by the bank to communicate with its
today puts an increasing pressure on Banks & customers has led to a spate of phishing attacks with
Financial Institutions (Banks) to increase somebody else impersonating the Bank to steal
revenues and reduce costs. This can be done by customers’ personal information and logon credentials.
increasing customer acquisition and providing Owing to this a lot of customers today are afraid of doing
excellent customer service using cheaper channels. Online Banking and the Banks are unsure whether the
millions of transactions hitting their server everyday are
Over the past few decades, technology has transformed
from genuine Internet Banking customers or from a
the way Banks do business. They are operating on 24x7
fraudster. These reasons create a fundamental barrier for
and 365 days basis. Now they do not need physical
the bank to effectively utilize the Internet as a banking
proximity to reach out to their customers and can service
service delivery channel.
them in any nook and corner of the world.
EXISTING SOLUTIONS
The technology revolution of new channels for banking
started with the ATM. The convenience of the ATM A lot of products such as RSA/Vasco/VeriSign hardware
transformed the cash dispensing aspect of Banks. tokens, Risk-based Authentication, Device Fingerprinting,
Internet Banking leveraged the Internet channel to PKI client certificates claim to provide a solution to these
enable the customers to access their bank from the problems. But despite having these products:
comfort of their homes. The 3 most critical drivers for 1. Has the Bank’s business increased?
Internet Banking have been:
2. Has the Internet Banking usage increased?
1. A channel that still offers the lowest cost per
transaction 3. Have the Bank’s costs reduced?
2. Offering services to customers without any 4. Have the products really solved the security
geographical limitations - increasing customer problem?
reach INTERNET BANKING 2.0
3. On demand Banking – customers are in touch What if the Bank could have a technology that:
with the bank always at any time of the day
1. Provided features of an ATM - “branded secure
FUNDAMENTAL BARRIERS transaction machine” (except cash dispensing)
As more and more banks offer Internet Banking, the 2. was simple to use, similar to ATM, hence would
distinction between the services offered by them have not require any additional customer education –
diminished. Additionally, the Customers’ PC and the use your PIN and do banking
Internet have become the favorite hunting grounds for
people and organizations with malicious intent to steal 3. retained the flexibility of Internet (browser
identity and information of the Banks’ customers and based) Banking
commit fraudulent activities. 4. would allow the bank to securely communicate
Unlike ATM, the browser acts as an Internet Banking with the customer, eliminating the use of emails
channel for any bank and the Bank does not have any and other insecure channels
control over the integrity and security of the browser or 5. would allow the bank to market new products
the Internet channel. Hence the Bank cannot brand it and and services, and that too personalized
neither can protect its customers from man-in-the-
6. was based on military grade security technology
middle and man-in-the-browser programs. Neither can
(and 2FA enabled)
the Bank control the processes running on its Customers’
PC which can steal the Login/Password/OTP data of the 7. the customers could carry with them in their
customers. pockets!
BANKING 2.0: TOWARDS NEXT GENERATION INTERNET BANKING 1

2. REL-ID TRUBANK 2.0 4. Dedicated Customer Care Channel for secure
communications with customers.
The REL-ID TruBank 2.0 is a USB-based custom-branded
delivery channel that can be used by banks to offer 5. Secure Desktop Technology for protection
services to their customers. against malicious programs on the User’s
machine
The TruBank 2.0 consists of the following:
6. Secure Transaction Authentication, Verification
1. Custom-branded browser application for
and Signing
provisioning of various services to the customers.
7. Out-of-Band Authentication using Mobile SMS
2. Built-in REL-ID Mutual Authentication Protocol to
One-Time-Password Solution
create a mutually authenticated secure channel
over the internet. 8. TruSite Website Authentication Technology
3. Rel-ID TruToken for 2-factor authentication
REL-ID POCKET BANKING MACHINE FEATURES
1. Branded Secure Browser
a. Look and feel of the TruToken Browser can be completely customized/ personalized.
b. Banks can market new products and services to the customer
c. Banks can securely communicate with the customers (optional chat and messaging tool for sending
account statements etc)
d. Removes the security vulnerabilities like man-in-the-browser attacks of Internet Explorer/FireFox etc.
2. Agile
a. TruBank 2.0 USB form factor provides for maximum mobility
b. Can be totally remotely managed
c. Can be optionally installed on Personal Laptop’s and Home PC’s
3. Uses military grade security technology
TM
a. Built-in multi-factor authentication technology (TruToken ) which is based on REL-ID Mutual
Authentication Protocol (RMAP)
b. Identity credentials (Login-ID/Password/PIN etc) are NOT transmitted over the communication
channel – hence providing protection from the most sophisticated attack vectors like man-in-the-
middle attacks
c. Provides end-to-end encryption over and above SSL
d. Creates a run-time secure desktop environment to protect from Man-on-the-machine/key-logger
attacks
e. Provides transaction signing, verification and authentication features over a separate channel
REL-ID TRUBANK 2.0 BUSINESS BENEFITS
1. Introduces a new channel (a game changer) that combines the best of ATM and internet banking channels
while removing the vulnerabilities and limitations of both
2. Significantly reduces transaction costs
3. Banks can promote new services and products, that too personalized
4. Based on military grade security providing end to end security without compromising on agility
5. Significantly improves customer trust, communication and hence retention
6. No change in user behavior, since using TruBank 2.0 is similar to using an ATM and normal Internet Banking,
hence very little or no customer education required
BANKING 2.0: TOWARDS NEXT GENERATION INTERNET BANKING 2

3. REL-ID POCKET BANKING MACHINE SCREENSHOTS
TRUBANK 2.0 WITH TRUTOKEN
Secure Customizable Browser
(protects from man-in-the-browser attacks)
Secure Desktop
(protects from
trojans/password
sniffers)
Bank’s Server
Internet
RMAP+SSL Channel
Mutual authenticated connection
(protects from man-in-the-middle
attacks)
USB Form Factor for mobility
Built-in 2FA Mutual Authentication Token
(provides for additional user authentication)
Dedicated Customer Care Channel
(protects from email attacks)
TRUBANK 2.0 WITH INTEGRATED CUSTOMER SERVICE APPLICATION AND SECURE MESSAGING
BANKING 2.0: TOWARDS NEXT GENERATION INTERNET BANKING 3

4. FUNDAMENTAL BARRIERS OF INTERNET BANKING 1.0
Browser is an universal client unlike an ATM,
hence you cannot brand it, and protect it from
man-in-the-browser programs
Unauthenticated connection –
resulting in man-in-the-middle
and phishing attacks (making
Hacker’s Machine
OTP ineffective)
Internet
Bank’s Server
Transactions cannot be
digitally signed, resulting in Customer PC
non-repudiation issues
You cannot control the processes running on
the OS - Trojans (password sniffers) can read Fraudulent Emails
the login/password/OTP data
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Due care has been taken to make this document as accurate as possible. However, Uniken makes no representation or warranties with respect to the contents hereof and
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REL-ID, REL-ID Logo, REL-ID Tag Line, TruToken, TruSite are registered trademarks of REL-ID Technologies, Inc. a wholly owned subsidiary of Uniken Business Solutions,
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BANKING 2.0: TOWARDS NEXT GENERATION INTERNET BANKING 4