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1. BODY LANGUAGE
“WHAT WE SAY” is less important
than “HOW WE SAY IT”……………….

2. WHAT IS BODY LANGUAGE?
It is communication of
o Personal feelings
o Emotions
o Attitudes
o Thoughts
Through BODY MOVEMENTS…..

3. MAIN ASPECTS OF BODY LANGUAGE
GESTURES:A gesture is the verbal or non
verbal body movement used to express or
emphasize an idea , an emotion and a state of
mind.
BODY MOVEMENTS: This includes head, eyes,
eyebrows, lips, neck, shoulder, fingers and so
on.

4. Contd ………
o EMOTIONS: It refers to states such as
happiness, depression and anxiety..and milder
moods such as feeling of pleasure and
displeasure , degrees of excitement or
drowsiness etc.
o BEHAVIOUR : This refers quite simply to
everything we do is observable to others.

5. BODY LANGUAGE
INCLUDES:-
• Unintentional Body Movements
• Facial expressions
• Body movements
• Body postures
• Eye contact
• Touching gestures

6. UNINTENTIONAL BODY
MOVEMENTS……
 BLINKING
 BLUSHING
 COWERING
 CRINGING
 SHUDDERING
 TREMBLING
 TWISTING HAIR
 WEEPING…

7. FACE
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8. FACIAL EXPRESSIONS…..….
The face is the most significant and the most
photographed part of our body . The flashes
of facial signals are spontaneous and therefore
are difficult to hide our true emotions .

9. Mouth
When ‘raised’ , the mouth communicates
positive feelings , happiness , optimism.IF kept
‘straight’ to conceal emotion. ‘ Turned down’
to express sadness, confusion , dissatisfaction.
The Lips: When one does not utter a word lips can
be eloquent because silent lips express a wide range of
emotions from smile to frown.
Throat: when the Adam’s applejump unconsciously
signals anxiety, embarrassment or stress.

10. Face is the most reliable indicator of wide range of
emotions:
• JOY AND HAPPINESS
• ANGER
• ANXIETY
• SADNESS
• SURPRISE
• ANNOYANCE
• FEAR…

11. EXAMPLE:
• When we are shocked , we open our mouth..
• BLUSHING is another facial phenomenon that
expresses emotions . A shy person becomes
red in face when attention is focused on him.
• People frown in case they don’t understand a
thing.

12. Contd …….…
SMILING : smiling and frowning are two major
facial expressions.
– A genuine smile means “I appreciate you” or “I
accept your ideas” etc.
– A frown means “I find you puzzling”.

13. LAUGHTER : laughter is composed of broad
range of gestures and sounds.
 “Ha – Ha” is genuine laughter.
 “HE – HE” is mocking laughter.
 “HEE – HEE” suggests a secret giggle.
 “HO – HO” communicates surprise.

14. EYES : Winking eye
It is an act of FLIRTING.
Closed eyes
It means either BORED or SLEEPY or
concentrating..
.
Eyebrows:
People lower or knit their eyebrows when they show
disagreement or displeasure.

15. NOSE
* Holding the nose
- “Something smells bad.”
* Nose tap
- “It’s confidential.”
- “Watch out!” or "Be careful.” (especially in
Italy)
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16. EARS
* Ear grasp
- “I’m sorry.”
* Cupping the ear
- “I can’t hear you.”
* Pulling ear
- “You are in my heart”

17. Body Movement
• Balance movements with verbal cues
• Avoid random movements
• Step forward to indicate you are arriving at
a point
• Step back when concluding a point and
signals the audience they can relax
momentarily
• Always lead with your foot nearest your
destination

18. ARMS
 it is considered impolite to gesticulate with
broad movements of the arms.
Folding arms are interpreted as a form of
excluding self, “I am taking a defensive
posture,” or “I disagree with what I am
hearing.”
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19. Contd…..
Arms behind back, hands grasped is a sign of
ease and control.
Arms in front, hands grasped, common
practice in most Asian countries, is a sign of
mutual respect for others.
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20. FINGERS
* The “O.K.” signal. (the thumb and forefinger
form a circle) means
* “fine,” or “O.K.” in most cultures,
* “zero” or “worthless” in some parts of Europe
* “money” in Japan
* an insult in Greece, Brazil, Italy, Turkey, Russia and
some other countries

21. FINGERS
* “Thumb-up” means:
* “O.K.” “good job” or “fine”
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22. POSTURE AND
BODY ORIENTATION

23. POSTURE
• Body posture can be open or closed.
• Interested people pay attention and lean forward.
• Leaning backwards demonstrates aloofness or
rejection.
• A head held straight up signals a neutral attitude.
• A head down is negative and judgmental.

24. POSTURE
• Some negative postures should be avoided:
• Rigid Body Posture-Anxious/ Uptight
• Hunched Shoulders –Lacks interest/ Feeling
inferior
• Crossed Arms-Protecting the body/ Negative
Thoughts

25. Eye Contact
• Most powerful feature after voice
• Establish a bond
• Look at your audience to convey your
sincerity of the message
• You will increase their attention to
you by sufficient eye contact
• Provides you feedback and helps you
relax

26. GESTURES
• Gestures communicate as effectively as words, sometimes
even better.
• Gestures support the verbal communication.
• They sometimes detract from what you say.

27. GESTURES
• There are some negative gestures which should be avoided:
• Pointing at people- It is perceived as accusatory.
• Fiddling with your items-It gives the impression that you are
nervous.
• Dragging the feet-It implies lethargy.
• Head Down- It suggests timidity.

28. • Drooping shoulders- It implies weariness and
lethargy.
• Weak handshake-It implies meek and ineffectual
personality.
• Shifty eyes- It suggests nervousness.
• Arms crossed on the chest- It is a defensive
gesture.
• Shaking feet or legs- It shows indifference and
disinterest.

29. AVOID THESE HAND GESTURES

30. USE HAND GESTURES

31. Head Gestures
The Head Nod : A nod depicts a positive signal
& a ‘head- shake’ signifies ‘no’ or a negative
gesture.
Head nods show continuing attention , it also
depicts what is happening to us emotionally.
Heads tilt is a signal of interest.

32. THE HANDS
• The Human hand is a restless organ
• Limp hands show boredom.
• Nervous or jittery person shows restless hands.
• Clenched hands often shows frustration.
• Clapping of hands shows applause.
• When the arms are crossed they form a ‘barrier’ to
an impending threat.
• Arms folded with finger tucked in armpits & thumbs
sticking out: this is when subordinate faces his superior
whom he considers equal.
• Arms behind the back is resorted by those who is
experiencing an inner conflict.
• Neck stroking signals suspicion.

33. DIFFERENT TYPES OF
HANDSHAKES…
o LIMP
o FIRM
o LOOSE
o VIGOROUS
o DOUBLE
o TAKING HOLD OF FINGERS INSTEAD OF THE
HAND
o HOLDING HAND FOR A LONG TIME

34. THE LEGS
Crossed legs signify negativity.
The foot lock is especially among shy & timid women.
The ankle lock signifies ‘holding back’ of strong feelings ,
attitudes & emotions.
Sitting on edge of chair indicates compromise, accept or
agree or conclude.
Rocking or swinging in chair indicates a person is in full
control of situation.

35. Walking Gestures
Arms swinging.
Hands in pockets.
Hands on hips.
Meditative walk.
Confidence walk.
Leadership walk.
Pacing.
Swagger.

36. WHY TO IMPROVE BODY
LANGUAGE????
 Words form a very less part of our
communication.
 Emotions are well depicted through one’s
body language.
 It helps in making our communication more
effective.
 Good body language gives better first
impression.

37. DO’S AND DON’TS OF
BODY LANGUAGE….
Don’t cross your arms or legs.
Have eye contact , but don’t stare.
Don’t be afraid to keep up some space.
Relax your shoulders.
NOD when you agree.
Don’t slouch , sit up straight.
lean , but not too much
Don’t touch your face again and again.

38. Evaluation of Body
Language……………
ENGAGED
LISTENING
BORED
LET ME SPEAK
EAGER
EVALUATING
LET ME GO!!
AGGRESSIVE

39. Contd…….
READY TO AGREE
ATTENTIVE
REJECTION
DEFIANT
NERVOUSNESS
LYING….

40. • Becoming sensitive to the clues of body language can help us
communicate more effectively with everyone.
• We can understand what other person what to say even when
they are not talking.
• We can sense when a person is silent and digesting
information, or when he/she is silent and confused.
• We can share feelings too strong or too difficult to be
expressed in words.
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41. • Or decode secret messages passing silently from
person to person.
• And we may spot contradictions between what
person say and what they really mean.
• Finally, we can learn to be more sensitive to our
own bodies – to see how they express our
feelings and to see ourselves as others see us.
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42. TYPES OF BODY LANGUAGE……

43. CLOSED – AGGRESSIVE
body language
Hands on hips
Legs too wife – too macho
Invading personal space – too close
Aggressive gesturing – finger
pointing
Standing ‘over’ someone
Over firm handshake
‘Eye balling’ – out staring

44. CLOSED – DEFENSIVE body
language
Crossed arms or legs
Hunched shoulders
Poor eye contact
Leaning away
Tight voice

45. CLOSED – NERVOUS body
language
oNail biting
oDry throat – swallowing /
coughing
oBlushing – face/neck/chest
oWeak handshake
oAvoiding eye contact

46. CLOSED – BORED body
language
Looking around the room
Looking at watch
Drumming fingers
Yawning
Shifting weight
Rubbing face

47. OPEN – INTERESTED body
language
Firm handshake
Good eye contact
On the same level
Confident stance
Confident gestures – chosen
gestures
Showing interest – head nod /
slight lean in