How airlines dealt with the ashcloud crisis through social media
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15 charts and screenshots capture the collective efforts of airlines on social media to rescue and help stranded passengers, when the Icelandic volcano erupted in April 2010, causing major disruptions
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How airlines dealt with the ashcloud crisis through social media
- 1. Prepared for by How airlines dealt with the ash cloud crises through social media: 15 charts and screenshots
- 2. $1.7 billion Is what airlines lost due to the volcano eruption, in a week
- 3. Twitter to rescue, when call center fails
- 4. airBaltic starts getting refund requests…
- 5. And customer service moves to Twitter
- 6. KLM starts resolving situations on Twitter
- 7. Travelers who made it back get help too
- 8. Virgin Atlantic updated Facebook regularly
- 9. Eurocontrol stole the show on Twitter…
- 10. …Calmed nerves on Facebook…
- 11. …and even updated relevant LinkedIn groups
- 12. Eurocontrol’s Twitter followers doubled Chart created using: http://www.twittercounter.com
- 13. Hashtags guide travelers to right resources Designed using: http://www.neoformix.com/Projects/TwitterVenn/
- 14. #ashtag becomes a trending topic Designed using: http://www.neoformix.com/Projects/TwitterStreamGraphs/view.php?q=ashtag
- 15. #ashtag gets over 55,000 mentions in 7 days Chart created using: http://wthashtag.com/
- 16. #icerupt is combined with multiple hashtags Chart created using: http://wthashtag.com/
- 17. About this slideshow compiled these screenshots from Twitter and Facebook accounts of airlines over seven days of the crisis. Each of the graphs and charts have a URL to the original tool used to create it. Special thanks to @sparksheet and @flyingwithfish for help with some of the screenshots. http://www.simpliflying.com
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