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1 A TRAIL OF DEAD SALES PEOPLE:when do buyers finally show up? Presented by: Sharon Drew Morgen www.newsalesparadigm.com  - sharondrew@newsalesparadigm.com - 512-457-0246 - @sharondrew © 2010, Morgen Facilitations Inc.
2 Technology makes information available to all www.newsalesparadigm.com  - sharondrew@newsalesparadigm.com - 512-457-0246 - @sharondrew © 2010, Morgen Facilitations Inc.
3 The job of sales Sales only handles one aspect of the buyer’s journey: ,[object Object]
 Content and solution drivenwww.newsalesparadigm.com  - sharondrew@newsalesparadigm.com - 512-457-0246 - @sharondrew © 2010, Morgen Facilitations Inc.
4 The shifting role of sellers Knowing need is not enough:  Buyers understand need, know choices Buying journey stages unknown Technology taking over our jobs Brought in too late  Marketers finding inappropriate leads www.newsalesparadigm.com  - sharondrew@newsalesparadigm.com - 512-457-0246 - @sharondrew © 2010, Morgen Facilitations Inc.
5 Sales activities ,[object Object]
 GREET target person, seek appointment, discuss needs/solution;
 DATA develop presentation, position solution details, pitch;
 MANAGE develop and manage relationships, meet the team, follow up
 NEGOTIATE solution relevance/details, price, buying process, competition
 CLOSE unique details re implementation/price, contracts.www.newsalesparadigm.com  - sharondrew@newsalesparadigm.com - 512-457-0246 - @sharondrew © 2010, Morgen Facilitations Inc.
6 Technology taking over our jobs www.newsalesparadigm.com  - sharondrew@newsalesparadigm.com - 512-457-0246 - @sharondrew © 2010, Morgen Facilitations Inc.
7 What can prospects do on line? ,[object Object]
 GREET put together their Buying Decision Team, call us when ready
 DATA all data available online
 MANAGE make their own decisions

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A Trail Of Dead Sales People

  • 1. 1 A TRAIL OF DEAD SALES PEOPLE:when do buyers finally show up? Presented by: Sharon Drew Morgen www.newsalesparadigm.com - sharondrew@newsalesparadigm.com - 512-457-0246 - @sharondrew © 2010, Morgen Facilitations Inc.
  • 2. 2 Technology makes information available to all www.newsalesparadigm.com - sharondrew@newsalesparadigm.com - 512-457-0246 - @sharondrew © 2010, Morgen Facilitations Inc.
  • 3.
  • 4. Content and solution drivenwww.newsalesparadigm.com - sharondrew@newsalesparadigm.com - 512-457-0246 - @sharondrew © 2010, Morgen Facilitations Inc.
  • 5. 4 The shifting role of sellers Knowing need is not enough: Buyers understand need, know choices Buying journey stages unknown Technology taking over our jobs Brought in too late Marketers finding inappropriate leads www.newsalesparadigm.com - sharondrew@newsalesparadigm.com - 512-457-0246 - @sharondrew © 2010, Morgen Facilitations Inc.
  • 6.
  • 7. GREET target person, seek appointment, discuss needs/solution;
  • 8. DATA develop presentation, position solution details, pitch;
  • 9. MANAGE develop and manage relationships, meet the team, follow up
  • 10. NEGOTIATE solution relevance/details, price, buying process, competition
  • 11. CLOSE unique details re implementation/price, contracts.www.newsalesparadigm.com - sharondrew@newsalesparadigm.com - 512-457-0246 - @sharondrew © 2010, Morgen Facilitations Inc.
  • 12. 6 Technology taking over our jobs www.newsalesparadigm.com - sharondrew@newsalesparadigm.com - 512-457-0246 - @sharondrew © 2010, Morgen Facilitations Inc.
  • 13.
  • 14. GREET put together their Buying Decision Team, call us when ready
  • 15. DATA all data available online
  • 16. MANAGE make their own decisions
  • 17. NEGOTIATE chooses vendor and defines the terms
  • 18. CLOSE may/may not be done onlinewww.newsalesparadigm.com - sharondrew@newsalesparadigm.com - 512-457-0246 - @sharondrew © 2010, Morgen Facilitations Inc.
  • 19.
  • 20. Reduces sales job to responding to online activities
  • 21. Deletes much of influencing and persuading activities
  • 22. Marketing taking over lead generationwww.newsalesparadigm.com - sharondrew@newsalesparadigm.com - 512-457-0246 - @sharondrew © 2010, Morgen Facilitations Inc.
  • 23.
  • 24. Following buyers online activity
  • 25. Closing and negotiating
  • 26. Taking calls from informed buyers.
  • 27. Creating relationships with few buying team members
  • 28. Reduced to merely correcting misconceptions, highlighting important bits, making relevant
  • 29. Can't make appointments until vital decisions already madewww.newsalesparadigm.com - sharondrew@newsalesparadigm.com - 512-457-0246 - @sharondrew © 2010, Morgen Facilitations Inc.
  • 30.
  • 31. Personal relationships play a smaller role
  • 32. No control or influence over choices
  • 33. Brought in late in the sales cycle/little impact
  • 34. Buyers showing up with choices made
  • 35. Marketing bringing in quantity, not quality
  • 36. High percentage of second meetings droppedwww.newsalesparadigm.com - sharondrew@newsalesparadigm.com - 512-457-0246 - @sharondrew © 2010, Morgen Facilitations Inc.
  • 37. 11 The missing piece in the buying decision journey www.newsalesparadigm.com - sharondrew@newsalesparadigm.com - 512-457-0246 - @sharondrew © 2010, Morgen Facilitations Inc.
  • 38.
  • 39. Help buyers line up decision issues outside of technology
  • 40. Become a true Trusted Advisor and come in earlier
  • 41. Technology not in this area yet
  • 42. Influence the buying decision journey
  • 43. Get onto Buying Decision Team
  • 44. Change management model, not saleswww.newsalesparadigm.com - sharondrew@newsalesparadigm.com - 512-457-0246 - @sharondrew © 2010, Morgen Facilitations Inc.
  • 45.
  • 46. Helps buyers navigate through change issues
  • 47. Decision facilitation focus, not solution choicewww.newsalesparadigm.com - sharondrew@newsalesparadigm.com - 512-457-0246 - @sharondrew © 2010, Morgen Facilitations Inc.
  • 48.
  • 49. Not gathering data; be GPS
  • 50. Encourage group decision making
  • 51. Avoid solution discussion until decisions made
  • 52. Facilitate decision making, not influencing purchase
  • 53. Change management focus first; solution placement lastwww.newsalesparadigm.com - sharondrew@newsalesparadigm.com - 512-457-0246 - @sharondrew © 2010, Morgen Facilitations Inc.
  • 54. 15 Journey to success 1. Make contact from marketing lead (or cold call, etc.) 2. Start facilitating decision making, not seeking appointment or discussing solution 3. Lead buyers through their decision making issues 4. Help buyers set up Buying Decision Team 5. Help buyers notice buy-in problems 6. Suggest sites, solutions, problem management choices 7. Agree how to move forward, together www.newsalesparadigm.com - sharondrew@newsalesparadigm.com - 512-457-0246 - @sharondrew © 2010, Morgen Facilitations Inc.
  • 55. 16 Would you rather sell? Or have someone buy? Morgen Facilitations, Inc.411 Brazos St. #220Austin TX 78701 512-457-0246 sharondrew@newsalesparadigm.com www.newsalesparadigm.com www.sharondrewmorgen.com www.buyingfacilitation.com www.dirtylittlesecretsbook.com www.facilitatingbuyin.com Developer of Buying Facilitation™Author of Selling with Integrity & Dirty Little Secrets Sharon Drew Morgen Twitter: @sharondrew – LinkedIn: http://www.linkedin.com/in/sharondrewmorgen © 2010, Morgen Facilitations Inc.