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1. 4
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2. Chapter Objectives
After studying this chapter, you should be able to
Discuss the relationship between job
requirements and the performance of HRM
functions.
Indicate the methods by which job analysis
typically is completed.
Identify and explain the various sections of job
descriptions.
Provide examples illustrating various factors that
must be taken into account in designing a job.
© 2010 South-Western, avarious job characteristics that
Discuss the part of
motivate employees.
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3. Chapter Objectives (cont’d)
After studying this chapter, you should be able to
Describe the different group techniques used to
maximize employee contributions.
Differentiate and explain the different
adjustments in work schedules.
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reserved. 4–3

4. What is a Job?
• Job
 A group of related
activities and duties
• Position Job
Job
 The different duties and
responsibilities performed
by only one employee
Job
Job Job
Job Job
Job
• Job Family
 A group of individual jobs
with similar characteristics
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5. Job Requirements
• Job Specification
 Statement of the needed knowledge, skills, and
abilities (KSAs) of the person who is to perform the
job
 Since Griggs v Duke Power and the Civil Rights Act of
1991, job specifications used in selection must
relate specifically to the duties of the job.
• Job Description
 Statement of the tasks, duties, and responsibilities
(TDRs) of a job to be performed
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6. Relationship of Job Requirements
Job Requirements to Other HRM Functions
Job Requirements
Recruitment
Recruitment Determine recruitment qualifications
Determine recruitment qualifications
Provide job duties and job
Provide job duties and job
Selection
Selection specifications for selection process
specifications for selection process
Performance
Performance Provide performance criteria for
Provide performance criteria for
Appraisal evaluating employees
evaluating employees
Appraisal
Training and
Training and Determine training needs and develop
Determine training needs and develop
Development instructional programs
instructional programs
Development
Compensation
Compensation Provide basis for determining
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Management
Provide basis for determining
employee’s rate of pay
Management employee’s rate of pay
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7. Job Analysis
• Job Analysis
 The process of obtaining information about jobs by
determining what the duties, tasks, or activities of
jobs are.
 HR managers use the data to develop job
descriptions and job specifications that are the basis
for employee performance appraisal and
development.
 The ultimate purpose of job analysis is to improve
organizational performance and productivity.
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8. FIGURE
The Process of Job Analysis
4.1
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9. Determining Job Requirements
Nature of: Basis for:
Job Analysis
•• What employee does
What employee does
•• Why employee does it
Why employee does it •• Determining job requirements
Determining job requirements
•• How employee does it
How employee does it
Job Description
•• Summary statement of the job •• Employee orientation
Employee orientation
Summary statement of the job
•• List of essential functions of the •• Employee instruction
Employee instruction
List of essential functions of the
job
job •• Disciplinary action
Disciplinary action
Job Specification
•• Personal qualifications required •• Recruitment
Recruitment
Personal qualifications required
in terms of skills, education and
in terms of skills, education and •• Selection
Selection
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experience
experience •• Development
Development
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10. Job Analysis and the Law
• Section 14.C.2 of the Uniform Guidelines
states:
 “There shall be a job analysis which includes an
analysis of the important work behaviors required
for successful performance. . . . Any job analysis
should focus on work behavior(s) and the tasks
associated with them.”
• Americans with Disabilities Act (ADA)
 Requires that job duties and responsibilities be
essential functions for job success.
 The purpose of essential functions is to help match
© 2010 South-Western, a part of capabilities to job
and accommodate human
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requirements.
reserved. 4–10

11. Job Analysis and Essential Job Functions
• Essential Functions
 Statements in the job description of job duties
and responsibilities that are critical for success
on the job.
 A job function is essential if:
1. The reason that the position exists is to perform the
function.
2. A limited number of employees are available to perform
the function.
3. The function is specialized, requiring needed expertise
or abilities to complete the job.
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12. Performing Job Analysis
1. Select jobs to study
2. Determine information to collect: Tasks,
responsibilities, skill requirements
3. Identify sources of data: Employees,
supervisors/managers
4. Methods of data collection: Interviews,
questionnaires, observation, diaries and
records
5. Evaluate and verify data collection: Other
employees, supervisors/managers
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6. Write job analysis
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13. Gathering Job Information
• Interviews
• Questionnaires
• Observation
• Diaries
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14. Controlling the Accuracy of Job Information
• Factors influencing the accuracy of job
information
 Self-reporting exaggerations and omissions by
employees and managers
 Collecting information from a representative sample
of employees
 Capturing all important job information
 Length of job cycle exceeding observation period
 Lack of access to job site for personal observation
Lack of familiarity with the tasks, duties, and responsibilities
of a job
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 Ongoing changes
part job
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15. O*NET and Job Analysis
• Dictionary of Occupational Titles (DOT)
 A systematic occupational classification structure
based on interrelationships of job tasks and
requirements.
 Contains standardized and comprehensive
descriptions of twenty-thousand jobs.
• O*NET Database
 A online database of all DOT occupations plus an
update of over 3,500 additional DOT occupations.
 Data are collected and published continuously.
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16. Popular Approaches to Job Analysis
Position Analysis
Position Analysis
System
System
Critical Incident
Critical Incident
Method
Method
Task Inventory
Task Inventory
Analysis
Analysis
Competency Job
Competency Job
Analysis
Analysis
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17. Approaches to Job Analysis
• Position Analysis Questionnaire (PAQ)
 A questionnaire covering 194 different tasks that,
by means of a five-point scale, seeks to determine
the degree to which different tasks are involved in
performing a particular job
• Critical Incident Method
 Job analysis method by which job tasks are
identified that are critical to job success.
 The job analyst writes five to ten important task
statements for each job under study.
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18. FIGURE
A Sample Page from the PAQ
4.2
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19. Approaches to Job Analysis (cont’d)
• Task Inventory Analysis
 Is an organization-specific analysis developed by
identifying—with the help of employees and
managers—a list of tasks and their descriptions that
are components of different jobs.
• Competency-Based Analysis
 Involves constant development of job profiles of
current worker tasks, duties, and responsibilities
that are “key” competencies for use in creating job
descriptions, setting recruitment requirements, and
in performance evaluation.
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reserved. 4–19

20. Approaches to Job Analysis (cont’d)
• HRIS and Job Analysis
 Human resource information systems (HRIS) and
specialized software help automate job analysis.
 Analyze jobs and write job descriptions and job specifications
based on those analyses.
 Combine job analysis with job evaluation and the pricing of
organizational jobs.
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reserved. 4–20

21. Key Elements of a Job Description
• Job Title
 Indicates job duties and organizational level
• Job Identification
 Distinguishes job from all other jobs
• Essential Functions (Job Duties)
 Indicate responsibilities entailed and results to be
accomplished
• Job Specifications
 Skills required to perform the job and physical
demands of the job
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22. Job Descriptions
• Job Title
 Provides status to the employee.
 Indicates what the duties of the job entails.
 Indicates the relative level occupied by its holder in
the organizational hierarchy.
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23. Job Descriptions (cont’d)
• Job Identification Section
 Departmental location of the job
 Person to whom the jobholder reports
 Date the job description was last revised
 Payroll or code number
 Number of employees performing the job
 Number of employees in the department where the
job is located
 O*NET code number.
 “Statement of the Job”
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24. 1
Job Description for an Employment Assistant
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25. Job Descriptions (cont’d)
• Job Duties, or Essential Functions, Section
 Statements of job duties that:
 Are arranged in order of importance that indicate the weight,
or value, of each duty; weight of a duty is gauged by the
percentage of time devoted to it.
 Stress the responsibilities that duties entail and the results to
be accomplished.
 Indicate the tools and equipment used by the employee in
performing the job.
 Should comply with law by listing only the essential functions
of the job to be performed.
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26. 1
Job Description for an Employment Assistant (cont’d)
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27. Job Descriptions (cont’d)
• Job Specifications Section
 Personal qualifications an individual must possess in
order to perform the duties and responsibilities
 The skills required to perform the job:
– Education or experience, specialized training, personal
traits or abilities, interpersonal skills or specific behavioral
attributes, and manual dexterities.
 The physical demands of the job:
– Walking, standing, reaching, lifting, talking, and the
condition and hazards of the physical work environment
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reserved. 4–27

28. 1
Job Description for an Employment Assistant (cont’d)
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29. Problems with Job Descriptions
1. If poorly written, they provide little guidance
to the jobholder.
2. They are not always updated as job duties or
specifications change.
3. They may violate the law by containing
specifications not related to job success.
4. They can limit the scope of activities of the
jobholder, reducing organizational flexibility.
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30. Writing Clear and Specific Job Descriptions
• Create statements that:
 Are terse, direct, and simply worded; eliminate
unnecessary words or phrases.
 Describe duties with a present-tense verb, the
implied subject being the employee performing the
job.
 Use “occasionally” to describe duties performed
once in a while and “may” for duties performed only
by some workers on the job.
 State the specific performance requirements of a
job based on valid job-related criteria.
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31. Job Design
• Job Design
 An outgrowth of job analysis that improves jobs
through technological and human considerations in
order to enhance organization efficiency and
employee job satisfaction.
• Job Enrichment (Herzberg)
 Enhancing a job by adding more meaningful tasks
and duties (vertical expansion) to make the work
more rewarding or satisfying.
 Providing opportunities for achievement,
recognition, growth, responsibility, and
performance.
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32. FIGURE
Basis for Job Design
4.3
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33. Job Enrichment Factors
• Increasing the level of difficulty and
responsibility of the job
• Allowing employees to retain more authority
and control over work outcomes
• Providing unit or individual job performance
reports directly to employees
• Adding new tasks to the job that require
training and growth
• Assigning individuals specific tasks, enabling
them to use their particular competencies or
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34. Job Characteristics
• Job Characteristics Model
(Hackman and Oldham)
 Job design theory that purports that three
psychological states (experiencing meaningfulness of
the work performed, responsibility for work
outcomes, and knowledge of the results of the work
performed) of a jobholder result in improved work
performance, internal motivation, and lower
absenteeism and turnover.
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35. Job Characteristics (cont’d)
1. Skill variety: The degree to which a job entails a variety of different
activities, which demand the use of a number of different skills and
talents by the jobholder
2. Task identity: The degree to which the job requires completion of a
whole and identifiable piece of work, that is, doing a job from beginning
to end with a visible outcome
3. Task significance: The degree to which the job has a substantial impact
on the lives or work of other people, whether in the immediate
organization or in the external environment
4. Autonomy: The degree to which the job provides substantial freedom,
independence, and discretion to the individual in scheduling the work
and in determining the procedures to be used in carrying it out
5. Feedback: The degree to which carrying out the work activities required
by the job results in the individual being given direct and clear
information about the effectiveness of his or her performance
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36. Job Characteristics Model
• Job • Psychological • Job
Characteristics States Outcomes
 Skill variety  Meaningfulness of  Improved work
 Task identity the work performance
 Task performed  Increased
significance  Responsibility for Internal
 Autonomy work outcomes motivation
 Knowledge of the  Lower
 Feedback
results of the absenteeism
work performed. and turnover
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37. Employee Empowerment
• Employee Empowerment
 Granting employees power to initiate change,
thereby encouraging them to take charge of what
they do
 Organizational conditions favoring empowerment:
 Participation and autonomy
 Innovation and acceptance
of risk-taking
 Access to information
 Accountability for results
 Cultural openness to change
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38. Industrial Engineering Considerations
• Industrial Engineering
 A field of study concerned with analyzing work
methods and establishing time standards
• Ergonomics
 An interdisciplinary approach to designing
equipment and systems that can be easily and
efficiently used by human beings
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39. Designing Work for Group/Team Contributions
• Employee Involvement Groups (EIs)
 Groups of employees who meet to resolve problems
or offer suggestions for organizational improvement
 Also known as quality circles (QCs)
 Success with EIs requires:
 Comprehensive training for group members
 Recognition of the group’s contributions
 Continuing input and encouragement by management
 Use of a participative/democratic leadership style
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40. FIGURE
Computer Workstation Ergonomics Checklist
4.4
Use the following list to identify potential problem areas that should
Use the following list to identify potential problem areas that should
receive further investigation. Any “no” response may point to a problem.
receive further investigation. Any “no” response may point to a problem.
1. Does the workstation ensure proper worker posture, such as
1. Does the workstation ensure proper worker posture, such as
• Thighs in the horizontal position?
• Thighs in the horizontal position?
• Lower legs in the vertical position?
• Lower legs in the vertical position?
• Feet flat on the floor or on a footrest?
• Feet flat on the floor or on a footrest?
• Wrists straight and relaxed?
• Wrists straight and relaxed?
2. Does the chair
2. Does the chair
• Adjust easily?
• Adjust easily?
• Have a padded seat with a rounded front?
• Have a padded seat with a rounded front?
• Have an adjustable backrest?
• Have an adjustable backrest?
• Provide lumbar support?
• Provide lumbar support?
• Have casters?
• Have casters?
3. Are the height and tilt of the work surface on which the keyboard is
3. Are the height and tilt of the work surface on which the keyboard is
located adjustable?
located adjustable?
4. Is the keyboard detachable?
4. Is the keyboard detachable?
5. Do keying actions require minimal force?
5. Do keying actions require minimal force?
6. Is there an adjustable document holder?
6. Is there an adjustable document holder?
7. Are armrests provided where needed?
7. Are armrests provided where needed?
8. Are glare and reflections minimized?
8. Are glare and reflections minimized?
9. Does the monitor have brightness and contrast controls?
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9. Does the monitor have brightness and contrast controls?
10. Is there sufficient space for knees and feet?
10. Is there sufficient space for knees and feet?
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11. Can the workstation be used for either right- or left-handed activity?
11. Can the workstation be used for either right- or left-handed activity?
reserved. 4–40

41. FIGURE
The Dynamics of Employee Involvement Groups
4.5
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42. Employee Teams
• Employee Teams
 An employee contributions technique whereby:
 Work functions are structured for groups rather than for
individuals
 Team members are given discretion in matters traditionally
considered management prerogatives, such as process
improvements, product or service development, and
individual work assignments.
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reserved. 4–42

43. Benefits of Employee Teams
• Increased integration of individual skills
• Better performance (quality and quantity)
solutions to unique and complex problems
• Reduced delivery time
• Reduced turnover and absenteeism
• Accomplishments among team members
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44. How To Develop Team Synergy
Support
Focus on Quality Listen and Clarify
SYNERGY
Consensus Disagree
Decision Making Constructively
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Acceptance of
Member Skills
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45. FIGURE
Synergistic Team Characteristics
4.6
Team synergy is heightened when team members engage in these positive behaviors.
• Support. The team exhibits an atmosphere of inclusion. All team members speak up
and feel free to offer constructive comments.
• Listening and Clarification. Active listening is practiced. Members honestly listen to
others and seek clarification on discussion points. Team members summarize
discussions held.
• Disagreement. Disagreement is seen as natural and is expected. Member comments
are nonjudgmental and focus on factual issues rather than personality conflicts.
• Consensus. Team members reach agreements through consensus decision-making.
Consensus decisions require finding a proposal that is acceptable to all team
members, even if not the first choice of individual members. Common ground among
ideas is sought.
• Acceptance. Team members are valued as individuals, recognizing that each person
brings a valuable mix of skills and abilities to team operations.
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• Quality. Each team member a part of
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46. Teamwork and Synergy
• Synergy
 Occurs when the interaction and outcome of team
members is greater than the sum of their individual
efforts.
 Synergistic team member behavior characteristics:
 Is supporting and inclusive
 Listens and clarifies
 Disagrees but remains nonjudgmental
 Engages in consensus building
 Is accepting of others
 Is focused on quality and continuous improvement
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47. Forms of Employee Teams
• Cross-Functional Team
 A group staffed with a mix of specialists (e.g.,
marketing, production, engineering) and formed to
accomplish a specific objective.
 Cross-functional teams are based on assigned rather than
voluntary membership.
• Project Team
 A group formed specifically to design a new product
or service. Members are assigned by management on
the basis of their ability to contribute to success.
 The group normally disbands after task completion.
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48. Forms of Employee Teams (cont’d)
• Self-Directed Team
 Groups of highly trained individuals performing a
set of interdependent job tasks within a natural
work unit.
 Team members use consensus decision making to perform
work duties, solve problems, or deal with internal or external
customers.
• Task Force Team
 A task force is formed by management to
immediately resolve a major problem.
 The group is responsible for developing a long-term plan for
problem resolution that may include a charge for
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implementing the part of
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49. Forms of Employee Teams (cont’d)
• Process-Improvement Team
 A group of experienced people from different
departments or functions and charged with
improving quality, decreasing waste, or enhancing
productivity in processes that affect all
departments or functions involved. Team members
are normally appointed by management.
• Virtual Team
 A group with widely dispersed members linked
together through computer and telecommunications
technology.
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50. FIGURE
Forms of Employee Teams
4.7
Cross-Functional A group staffed with a mix of specialists (e.g., marketing, production,
Teams engineering) and formed to accomplish a specific objective. Cross-
functional teams are based on assigned rather than voluntary membership.
Project Teams A group formed specifically to design a new product or service. Members
are assigned by management on the basis of their ability to contribute to
success. The group normally disbands after task completion.
Self-Directed Teams Groups of highly trained individuals performing a set of interdependent job
tasks within a natural work unit. Team members use consensus decision-
making to perform work duties, solve problems, or deal with internal or
external customers.
Task Force Teams A task force is formed by management to immediately resolve a major
problem. The group is responsible for developing a long-term plan for
problem resolution that may include a charge for implementing the solution
proposed.
Process-Improvement A group made up of experienced people from different departments or
Teams functions and charged with improving quality, decreasing waste, or
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enhancing productivity in processes that affect all departments or functions
involved. Team members are normally appointed by management.
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51. Characteristics of Successful Teams
• Commitment to shared goals and objectives
• Motivated and energetic team members
• Open and honest communication
• Shared leadership
• Clear role assignments
• Climate of cooperation, collaboration, trust,
and accountability
• Recognition of conflict and its positive
resolution
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52. Obstacles to Effective Team Function
• Overly high expectations
• Group compensation
• Training
• Career movement
• Power
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53. Training Team Members
• Complete skills training in:
 Team leadership
 Mission/goal setting
 Conduct of meetings
 Team decision making
 Conflict resolution
 Effective communication
 Diversity awareness
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54. Flexible Work Schedules
• Compressed Workweek
 Shortening the number of days in the workweek by
lengthening the number of hours worked per day.
 The four-day, forty-hour week, generally referred to as 4/10
or 4/40.
 Reducing weekly hours to 38 or 36 hours or scheduling 80
hours over nine days (9/80), taking one day off every other
week.
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55. Flexible Work Schedules
• Benefits • Disadvantages
 Recruitment and retention  Overtime payments
of employees required by the Fair Labor
 Coordinating employee
Standards Act for
employees working over 40
work schedules with
hours in one week.
production schedules
 The additional stress on
 Accommodating the
managers and employees,
leisure-time activities of
and long workdays can be
employees while
exhausting.
facilitating employee
personal appointments
 Improvements in employee
job satisfaction and morale
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56. Flexible Work Schedules
• Flextime
 Working hours that permit employees the option of
choosing daily starting and quitting times, provided
that they work a set number of hours per day or
week.
 All employees are required to be present during a
designated “core period.”
 Flexible hours reduce absenteeism and tardiness.
 Employees can schedule their working hours for the
time of day when they are most productive.
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57. 3
How to Request a Flexible Work Schedule
You may be thinking, “My manager would never agree to a flexible work schedule.” But that’s not
necessarily so. When valued employees make reasonable scheduling requests, managers often try
to accommodate employee proposals. Here are some proven strategies for securing different types
of flexible work hour arrangements.
• Investigate. Look into similar arrangements others have made within your company or industry.
Research company policy. Be realistic by providing a schedule that will fit the demands of your
organization.
• Be Professional. Treat your request as a business proposal. Be positive and assume a “can-do”
attitude.
• Be serious and present the proposal as a benefit to both you and your company. Present your
idea as a “win-win” arrangement.
• Write It Out. Submit your request for a flexible work hour arrangement in a well-organized,
detailed written proposal.
• Promote Yourself. Explain your value to your organization. Have others speak to your abilities—
especially those in authority. Ask to be evaluated based on your quantity and quality of work
rather than on the hours you actually spend on the job.
• Anticipate Questions. Be prepared for potential problems and have specific answers on how to
deal with these issues. For example, how you will communicate or coordinate with other
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employees.
Cengage Learning.Propose review dates tomanager. your new flexible schedule. Continually
• Propose a Review. All rights
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evaluate
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58. Flexible Work Schedules
• Job Sharing
 The arrangement whereby two part-time employees
perform a job that otherwise would be held by one
full-time employee.
 Job sharers may work three days a week, creating
an overlap day for extended face-to-face
conferencing.
• Telecommuting
 The use of personal computers, networks, and other
communications technology such as fax machines to
do work in the home that is traditionally done in
the workplace.
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59. Advantages of Telecommuting
• Increased flexibility for employees
• Ability to attract workers who might not
otherwise be available
• Lessened burden on working parents
• Less time and money wasted on physical
commuting
• Increased productivity
• Reduced absenteeism
© 2010 South-Western, a part of
Cengage Learning. All rights
reserved. 4–59

60. FIGURE
Keys for Successful Telecommuting
4.8
• Identify jobs best suited to distance work.
• Select responsible employees.
• Establish employee feedback procedures and
performance review methods for evaluation.
• Establish formalized telecommuting procedures.
• Begin a formal training program.
• Keep telecommuters informed and “in the loop.”
• Recognize when telecommuting isn’t working.
© 2010 South-Western, a part of
Cengage Learning. All rights
reserved. 4–60

61. critical incident method job description
employee empowerment job design
employee involvement groups (EIs) job enrichment
employee teams job family
ergonomics job specification
flextime position
industrial engineering position analysis questionnaire (PAQ)
job task inventory analysis
job analysis telecommuting
job characteristics model virtual team
© 2010 South-Western, a part of
Cengage Learning. All rights
reserved. 4–61