1. Instructed on: 2-Dec-2011 | Session: #03
 
By: Sherif shawki
Doaa saber
Topic Code: SFK-03-2011
All Copy Rights Saved to the 7th Students’ Conference on Communication and Information Based in the Faculty of Computers and Information Cairo University – Egypt 2011/2012 www.scci-cu.com

2. Communication skills
By:Sherif shawki
Doaa saber

3. Agenda
1. Communication cycle
2. Types of communication
3. How to win friends and influence
people
4. Dos & donts
5. Active listening
6. Communication barriers
7. What is negotiation
8. Negotiation behaviour
9. BATNA/win-win

4. Communication cycle

5. Types of communication
Verbal7%
Vocal 38%
Visual55%

6. How to win friends & influence
people
• 3 fundamental teqniches in handling people
• 6 ways to make people like you

7. Communication cycle
3 Fundamental Techniques in Handling People
1. Don’t criticize, condemn or complain.

8. How to win friends & influence
people
3 Fundamental Techniques in Handling People
2. Give honest and sincere appreciation.

9. How to win friends & influence
people
3 Fundamental Techniques in Handling People
3. Arouse in the other person an eager want.

10. How to win friends & influence
people
6 ways to make people like you
1. be a good listener.

11. How to win friends & influence
people
6 ways to make people like you
2. Talk in terms of the other person’s interests.

12. How to win friends & influence
people
6 ways to make people like you
3. Follow up afterwards

13. How to win friends & influence
people
6 ways to make people like you
4. Remember names.

14. How to win friends & influence
people
6 ways to make people like you
5. Remember birthdays

15. How to win friends & influence
people
6 ways to make people like you
6. be yourself.

16. Dos & Donts
• Listen with opened arms and legs and body forward
• Keep eye contact.
• Ensure the agreement.
• Use terms like yes and certainly.
• Rephrase

17. Dos & Donts
• Interrupt, try to finish the sentence for the sender.
• Smoke, bite nails, or chew pens.
• Tap finger or feet.
• Openly disagree like (no).
• Say, yes but …

18. Game

19. Active listening

20. Active listening
• Focus on what they are saying.

21. Active listening
• Show intrest

22. Active listening
• Take notes.

23. Active listening
• Ask questions.

24. Communication barriers
1. Psychological barriers
2. Language barriers
3. Individual linguistic ability
4. Physical barriers
5. Emotional barriers

25. Communication barriers
1. Psychological Barriers

26. Communication barriers
2.language barrier

27. Communication barriers
3. Individual linguistic ability

28. Communication barriers
4. Physical barriers

29. Communication barriers
5. Emotional barriers

30. What’s negotiation?!
30

31. Negotiation Behavior
Gavin Kennedy (The New Negotiating
Edge) describes 3 types of behaviour that
we can display and encounter when in a
negotiating situation
RED Blue Purple
31

32. RED Behavior
• Manipulation
• Aggressive
• Intimidation
• Exploitation
• Always seeking the best for you
• No concern for the person you are
negotiating with
32

33. BLUE Behavior
• Win-win approach
• Cooperation
• Trusting
• Pacifying
• Relational
• Giving
33

34. PURPLE Behavior
• Give me some of what I want (red)
• I’ll give you some of what you want
(blue)
• Deal with people as
they are not how you think they are
• Good intentions
• Two way exchange
• Open
34

35. Negotiation Approaches
BATNA
Best
Alternative
To
a
Negotiated
Agreement
35

36. BATNA cont
• BATNAs tell you when to accept and
when to reject an agreement
– When a proposal is better to your
BATNA, ACCEPT IT.
– When a proposal is worse than your
BATNA, REJECT IT.
36

37. Win-Win Negotiation
37

38. Game
38

39. Summary
Communication Cycle
Types of Communication
How to Win Friends and Influence
People
Dos & Don’ts
Active Listening
Communication Barriers
 What is negotiation
Negotiation behaviour
BATNA/win-win

40. Questions

41. Thank you