This document discusses how to use Google Analytics to understand website visitors and improve a website. It recommends using Google Analytics reports to analyze popular content, traffic sources, and visitor navigation behavior. This can help with decisions about content priorities, information architecture, search engine optimization, and evaluating website services. The presenter provides an overview of key Google Analytics reports and how understanding visitor data can help improve a website.
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Improve Your Website with Google Analytics Insights
1. UNDERSTANDING USERS AND
IMPROVING YOUR WEBSITE WITH
GOOGLE ANALYTICS
SuHui (pron. Sue-Hway) Ho
Digital Services Librarian
UC, San Diego
Internet Librarian 2011
2. Outline
• Use Google Analytics to
• Understand visitor behaviors
• Understand traffic sources
• Perform content analysis
4. Questions
• Which web pages are most popular in my website?
• What content are users most interested in?
• How do they find my page?
• How do they navigate through my website?
20. Help Decisions on
• Search engine optimization
• What keywords do visitors use to get to this page?
• What keyword should I use to attract visitors?
• Top task management
My users’ top tasks?
• Hours
• Reserves
• Remote access to resources
• Information architecture
• Content life cycle management
21. Help Evaluate and Direct Services
• Why didn’t my page receive a lot of traffic?
• Better keywords?
• More marketing?
• Virtual embedded librarian model
22. Resources
• Google Analytics, 3rd Edition
by Jerri Ledford, Joe Teixeira, and Mary E. Tyler
• Instructions on setting up Google Analytics
http://www.google.com/analytics/discover_analytics.html
Hit counts is misleading – total visitor count only tells part of the picture. Many are false hits. If you do not delete old pages, you end up having a big hit counts. Well maintained websites may receive less hit counts.
GA is free and a powerful tool.
Most of the tools are in the “Dashboard” box.You can generate many reports: visitor report, traffic source report, etc. Go over the various features on the screenAbility to add to the dash board various reports
Rutgers-Newwark Law Library used the data to create a “Most Popular Pages”
Direct traffic – visitors come directly to your site:type address, bookmark, browser default Referring sites – which page link to this page, which page visitors were on before visiting this pageKeywords – what keywords people use to get to your site
Point out percentage of direct traffic, referring sites, and search engines. Search engine is a high percentage. Point out keywords report
Think about embedding web pages in mother organization’s websiteExample of IT resource page
Further manipulate report to group keywords together to find most popular keywords
This is a Top Contentsubreport
Find the page by going to Content top content
Point out the pull-down menu
Navigation summary – How often the page was an entrance page, what pages were viewed before this page, how many visitors left your site from this page, how often visitors exited your site from this page, and what pages were viewed after this page. Give you a picture of how your users come into, navigate through, and then leave your website, details about the ways users use your website, what works for your visitors and what doesn’t.This is a navigation summary – How people entered into the site: 74.39% entered directly into this pageShow which pages they went: 76.63% went to a page within the mobile site
Summarize what we covered
Search engine optimization – a big topic, but most simple thing to start is using right keywords in metadata
As we can see Web Metrics is a lot more than total visitor counts. GA provide you with a powerful tool to analyze and understand user behaviors and improve website.GA certificate, GA classes, GA resources