Very abbreviated version of Jim's presentation to NOMMA in Feb 2012 as their keynote speaker. This presentation was about Shift Happens (Change Management).

1. ©2012 James Feldman
All rights reserved.

2. don’t follow the crowd

3. retain individuality

4. your industry is not immune

5. it’s time for a shift

6. it’s time for innovation

7. dominate your universe

8. a single customer shifted

9. keep it simple

10. if it’s not broken, break it

16. exceed expectations

17. engage technology

18. is there an app for that?

19. some pains you can’t cure

20. you are in the center of change
Terry
Barrett &
Roger
Carlsen
offer their
services
to
NOMMA
members.

21. listen = learn

22. “If it had not been for NOMMA
we might have been out of business”.
knowledge is free
wisdom comes from experience

23. change how customers think…
NOT what they buy.

24. logic makes people think

25. emotions make people act
“NOMMA is a strong fraternity,
without trade secrets.”

26. some have diversified
“I build hydraulic tanks and sell
directly to my customer,
thus avoiding Cash Flow
issues associated with
being a subcontractor.”

27. use this shift as a
new business model

28. time is money

29. what am I doing differently
tomorrow that will obtain better
results than I achieved today?

30. question everything

31. keep focused on your

32. the achievement of your vision resides in their
level of contentment with your solutions

33. “In D.C. area they
don’t have a big
demand for
ornamental work.
Had to layoff staff
after 30 years in
business.”
Patti Koppers
the biggest challenge is the rate of
change and resistance to it

34. keep your promise

35. profit margins cut in half

36. “High End
Retailers
Report Strong
Profits, but
Walmart Still
Struggles.”
New York Times
are you Bloomingdales or Walmart?

37. don’t reduce your price

38. focus on service

39. change is the key to success
Cash flow is a big issue
Normally no deposits upfront.
60+ payment is now the normal.
Retention game 10% is held.

41. make traditionalists squirm

42. genuine wins. uncommon wins.
original wins.

43. what am I doing differently
tomorrow that will obtain better
results than I achieved today?

44. Consider Barter
=

45. don’t waste energy on emotions

46. spend energy on solutions

47. take more risks

48. stop ‘shoulding’ all over yourself

49. become extraordinary everyday

50. experts have their knowledge in order

51. Talk To Me
LinkedIn: www.linkedin.com/in/jamesfeldman
Twitter: @ShiftHappensNow
Hashtag: #shifthappens
www.shifthappens.com