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- 1. Jamestown pellet stoves® Dealer Training Guide 1
- 2. Sales training. Why Jamestown? 2
- 3. Unlike many stoves found at the big box stores which are manufactured with price in mind instead of longevity Jamestown provides a high quality stove built to last and here are a few reasons why… First in Quality – First in Service. Jamestown has been in the market for more than 30 years. Jamestown is Canadian owned and manufactured in the Unites States utilizing all North American suppliers ensuring the best quality materials available. Jamestown uses heavy 10 gauge steel in the fire box to ensure many years of service Jamestown is one of the most efficient pellet stoves on the market Jamestown Pellet Stoves are EPA approved at 2.0 for the J 1000 and 2.3 for the J 2000 3
- 4. Jamestown uses a very heavy duty, steel fire pot and warranties it for 5 years. Jamestown uses a heavy cast iron door that not only looks great but holds and radiates heat to increase our stoves efficiency. Jamestown produces only auto light units making the stove very easy to use. All Jamestown Stoves are wired to accept a thermostat. Jamestown offers a digital control board with many easy to use options. Jamestown offers a simple to install hopper extension that fits on either model and holds an additional 56 pounds of pellets Jamestown has side doors that open easily on hinges providing plenty of easy access to all components for servicing. Jamestown contains four additional heat chambers in the sides to hold and radiate heat into the room increasing the stoves efficiencies. 4
- 5. Jamestown manufactures two models which may be dressed to achieve seven different looks keeping inventory low and selection high. Jamestown’s J 1000 is the smallest stove made with an output of 38,000 BTU’s. Jamestown J 1000 is completely convertible where it may be used as a free standing unit or a hearth mount/insert. Jamestown offers accessories in black, gold or nickel to suit any customers taste. Jamestown is proud of its customer service and strives to the very best it can be in satisfying all our customers. Jamestown has warehouses in the United States and Canada to ensure fast and affordable shipping. Jamestown offers an exclusive Pedestal and carpet protector system to help keep your customers cost down 5
- 6. while making your profits higher. Jamestown offers superior technical support to dealers. Jamestown offers plenty of training and sales tools. Jamestown offers active dealers protected territories so you are not competing in your area with the same product. Jamestown offers a web site for you or your customers to refer to for further information Jamestown links your website to ours and ours to yours. Jamestown offers a special dealer area on our website with special dealer information. Jamestown has a great face book page Jamestown has our user guide DVD on u tube and on our web site Jamestown places a user guide DVD in every stove to help ensure your customers know how to operate their stoves properly saving you wasted service calls. At Jamestown we consider our dealers as partners. As partners we establish a relationship which encourages both parties to work together to achieve success. Comfort and satisfaction awaits your customers 6
- 7. Topics to be discussed General pellet stove facts Jamestown Pellet Stoves features Jamestown Pellet Stoves specifications Safety warnings & notices Clearances inside & outside Achieving optimum efficiency 7
- 8. Topics to be discussed Wood pellet quality control Control panel wiring & functions First time stove start-up steps Maintenance schedule Exhaust methods & types Trouble shooting Warranty information 8
- 9. General Pellet Stove facts 9
- 10. General pellet stove facts Pellet stoves use biomass pellets to produce heat Biomass is a clean renewable energy source Pellet stoves need electricity to function properly Pellet stoves should be vented outside using proper pellet stove (type “L”) piping 10
- 11. General pellet stove facts Pellet stoves require regular maintenance Pellet stoves can greatly reduce heating costs (electric, propane, fuel oil) Pellet stoves save the end user countless hours of splitting and hauling cordwood 11
- 12. Turn your wood piles into a playground! 12
- 13. Jamestown pellet stoves features “First in Quality – First in Value” 8
- 14. Jamestown pellet stoves features Heavy 10ga steel construction Heavy duty steel firepot Heavy cast iron door Heat exchange chambers Easy to operate control board Auto ignition start-up Manual draft control Mobile home approved Parts and materials are all North American made and manufactured High efficiency ratings 99.8% combustion efficiency(rate pellets are burned at) 88% overall efficiency(combustion efficiency+ heat transfer efficiency) 14
- 15. Jamestown Pellet Stoves features J1000 Only 13.5” deep 38,000 BTU output Heats 1,800 Sq. Ft. Free standing 37lb Hopper Insert/hearth mount* black/brass/nickel J2000 45,000 BTU output Heats 2,200 Sq. Ft. 58lb hopper Ash pan Free standing* Jamestown trivet black/brass/nickel Hopper Extension adds 56lbs to either model Mounting hardware is separate from stoves when shipped 15
- 19. Gold plated door handle
- 22. Shroud“J” Leg 16
- 24. Gold door handle
- 25. Gold trivet
- 27. Gold door handle
- 28. Gold Queen Anne legs
- 29. Gold trivetHopper Extension 17
- 30. “Canadian Owned – American Made” Jamestown Pellet stoves specifications 18
- 31. Jamestown pellet stoves specifications 19
- 32. Safety warnings & notices 20
- 33. Safety warnings Improper installation voids warranty, or worse Suggest professional installer Abide by local building codes Do not keep flammables near by Do not use fire starters Fluids, gels, solids No burning garbage or other waste STOVE SURFACES GET HOT WHEN STOVE IS IN USE! DO NOT TOUCH! 21
- 34. Safety warnings Do not install a flue damper in exhaust (check local building codes) Do not connect to a chimney flue serving another appliance Check with piping manufacturer for clearances specific to piping Use only Jamestown components Do not over fire/over heat 22
- 35. Safety notices Pellet stove & exhaust should be professionally inspected annually Improper installation can be dangerous Follow the directions in the owner’s manual closely Burn ¼” premium wood pellets 23
- 36. Safety notices Use the Jamestown protector pad or construct one made of non- combustible material Never place combustible objects on stove top or trivet Do not operate the stove if any part becomes defective Do not operate with broken or missing glass Don’t slam the door Clean glass only when stove is cool 24
- 37. Don’t place combustibles on stove top 25
- 38. Safety Features Hopper Lid Safety Shutoff Stops the auger from moving when the hopper lid is open Vacuum Switch Stops the auger from moving if any large air leaks are detected When the auger stops moving the stove will enter its shut down cycle 26
- 39. Safety notices For Mobile Home Installation Stove must be secured to floor Fresh air intake must be vented outside Pellet stove must be grounded Use vapour barrier where exhaust exits the structure Check with local building codes Use type “L” exhaust vent double wall pellet pipe 27
- 40. Mobile home pedestal mounting 28
- 41. Always check with your local building codes for appropriate clearances Clearances inside & outside 29
- 42. Jamestown stove clearances Corner installation Alcove installation 30
- 43. Vertical clearances Vertical clearances 31
- 44. Clearances outside the house 32
- 45. Clearances outside the house 33
- 46. Achieving optimum efficiency IT’S ALL ABOUT AIR MOVEMENT 34
- 47. ACHIEVING OPTIMUM EFFICIENCY TOP 2 FACTORS COMBUSTION EFFICIENCY-HOW EFFICIENTLY PELLETS ARE BURNING HEAT TRANSFER EFFICIENCY- HOW MUCH ROOM AIR IS BLOWING PAST HEAT EXCHANGER SURFACES AND EXTRACTING HEAT FROM STEEL SURFACES TORCH-LIKE FLAME 35
- 48. ACHIEVING OPTIMUM EFFICIENCY DIFFERENT ALTITUDES AFFECT WHICH DRAFT SETTING WORK BEST FIND THE OPTIMUM AIR TO FUEL RATIO ADJUST THE MANUAL DRAFT CONTROL ADJUST HEAT SETTINGS TO ACCOMMODATE DRAFT SETTINGS LIGHT BROWN OR MILKY WHITE ASH ON GLASS AND FINE GRAY ASH DEPOSITS ARE SIGNS OF A CLEAN EFFICIENT BURN 36
- 49. WOOD PELLET QUALITY CONTROL 37
- 50. WOOD PELLET QUALITY CONTROL Quality of pellets drastically affect the efficiency of the stove What makes a premium wood pellet? Type of raw material used- clean sawdust Ash content- less than 2% Moisture content- less than 8% 38
- 51. A lesson from one of the world’s greatest Premium Wood Pellets = Efficient Pellet Stove 39
- 52. Wood pellet quality control Why not to use poor quality pellets They suck the life out of the stove They leave large ash deposits called clinkers They create more ash which means more cleaning Inconsistent burn rates Increased wear and tear NO CORN OR OTHER RAW MATERIALS 40
- 55. Less than 0.5% ash
- 57. 40lb bags (50 bags per ton)
- 58. made from clean sawdust 41
- 59. Control board wiring & functions 42
- 60. Control board wiring & functions Jamestown Pellet Stoves Control Board Introduced in 2009 43
- 61. Control board wiring & functions Wires are colour coded Thermostat block is ready to be wired Use this diagram when trouble shooting 44
- 63. Led #2 is blinking
- 65. Control board wiring & functions On/off switch- red for first 15mins then turns green upon successful start-up Manual auger- manually feeds pellets through auger, normally used after filling an empty hopper Auger trim-Adjusts factory fuel feed rates on levels 2-4, LED not illuminated indicates setting. Hold both auger trim & heat level (up or down) to set 46
- 66. Control board wiring & functions Room fan/Convection Fan-boosts fan to high on levels 1-4 Heat Level- adjusts heat levels 1-5 Manual Mode- operate the stove manually Auto Mode- for thermostat control,stove turns on and off when thermostat calls for heat Hi-low mode- for thermostat control, stove switches between desired heat level & lowest level, while never turning off to achieve required temperature 47
- 67. Always unplug the stove before opening side panels 48
- 69. Comfort Awaits You First time stove start-up steps 50
- 70. First time stove start-up steps Check inside the hopper Fill the hopper with ¼” premium wood pellets Verify firepot is seated properly Plug it in to a grounded outlet No power cords or outlets that are wired to a toggle switch Press On/Off button, voila! 51
- 71. Maintenance Schedule Be sure to properly align the firepot with the ignitor tube 52
- 72. Turning the stove off Simply press the on/off switch The stove will begin its cool down mode (approximately 30 min) Never unplug the stove while it is on 53
- 73. Maintenance schedule The following is “SUGGESTED” maintenance. Stove owners will develop a good idea of how often they require cleaning after the first few tons of pellets. 54
- 74. Maintenance schedule A consistent maintenance schedule will extend the life of the stove and components Develop your own maintenance schedule based on usage Most problems occur because of poor maintenance A clean stove is a happy stove 55
- 75. Willie loves clean pellet stoves 56
- 76. Maintenance schedule Daily Routine Check for clinkers inside firepot Check for ash accumulation under the firepot Check the air wash bracket 57
- 77. Maintenance Schedule Check air wash bracket for build up 58
- 78. Maintenance schedule Weekly Routine Clean the glass- First dip a cloth into the ash collected in the fire box & use the ash to remove build up on glass Then use your favourite glass cleaner with the same cloth Heat exchanger tubes Clean the firebox area Ash pan (J2000) Upper shelves 59
- 79. Maintenance Schedule Pull and push scraper rod to free fly ash from the heat exchanger tubes 60
- 80. Maintenance Schedule Cut-away view of firebox, heat exchanger tubes, and upper shelf 61
- 83. If flames tend to “lick” towards the glass door check the door, ash pan, and glass gaskets62
- 84. Maintenance schedule Annual Routine Inspect and clean exhaust system Replace any worn down gaskets Clean piping Inspect termination cap Clean rear components Clean all motors and blowers 63
- 85. Exhaust methods & types System requirements Venting clearances Existing chimneys require relining Use only type “L” vent pipe Seal all connections using rtv high temp silicone Fresh air intake should be vented outside Max 35ft vertical Max 10ft horizontal 12” min. between exhaust cap & fresh air intake inlet Terminate above snow level Use 4” pipe when a rise is over 11ft 64
- 87. Trouble shooting Refer to the owner’s manual for trouble shooting guide In order to diagnose problems with the stove we need to know what’s in it Lets take a look at the Jamestown pellet stove 66
- 88. What’s in that stove? 67
- 89. Trouble shooting Control board B) Firepot D) Hopper lid E) Outer exchange plate F) Inner exchange plate G) Glass gasket H) Door/ashpan gasket Hopper lid gasket J) Side glass K) Centre glass T) Cerabrick U) Cerabrick retainer V) Draft knob 68
- 90. Trouble shooting C) Cast spring handle L) Convection fan M) Combustion/exhaust fan N) Proof of fire switch O) High limit switch P) Vacuum switch Q) Auger motor R) Auger assembly S) Ignitor 69
- 91. Trouble shooting 70 Save time diagnosing the pellet stove with a Magnehelic gauge. This gauge can be modified to fit directly onto the combustion exhaust. A Magnehelic gauge will instantly let you know if your dealing with an air leak.
- 92. Trouble shooting Vacuum switch High limit switch Proof of fire switch Ignitor P.O.F. switch 71
- 93. Trouble shooting Convection fan Combustion/exhaust fan Auger motor/Auger Assembly 72
- 95. Warranty information Steel parts are under warranty for 5 years Electrical parts are under warranty for 2 years (fuse on control board is excluded) Please send in customers warranty card along with proof of sale 74
- 96. Warranty information This warranty does not apply to instances where the stove owner did not properly install, operate or maintain the stove 75
- 97. Recommendation Check out the Jamestown Pellet Stoves User Guide DVD! This video will help reinforce some of what we’ve gone over today. Pick up your Jamestown Pellet Stoves Cleaning Kits! We strongly recommend that every customer has one! 76
- 98. Thank You Welcome to Team Jamestown 77
- 99. Jamestown pellet stoves® Any Questions? 78
Notas del editor
- We only make pellet stoves and we only make 2 units. This helps you to keep your inventory low and still provide the customer with a wide variety of choices. Using the accessories each stove may be dressed up as many as 7 different legs.Each stove come s in the box black. From there you and your customer have the opportunity to dress the stove up to satisfy the customers budget and individuality.
- We recommend ¼ inch diameter pellets because they will feed faster and at a greater rate per hour. The result is a hotter fire and a shorter hopper fill cycle. Remember you need good pellets to get good results, so when you find pellets that work for you, store them in a dry spot off the ground. No not use wet pellets or crushed pellets (sawdust). Moisture not only dulls a fire but promotes collection of burn products on exhaust systems as well as in ash collection chambers. It also crusts up and increases cleaning and maintenance. Problems that result from poor quality pellets include rapid smoking up of glass, clinker build up in the fire pot, creosote type accumulations on glass and in the exhaust system. If these symptoms are common, switch to a different brand of pellets.
- Air Movement- It is extremely important to have good air movement for your stove to work properly. A Magnehelic Gauge is an important tool to have with you. This will measure the amount of vacuum in your stove. The reading should be between 1.8 inches to 4 inches in order for your stove to achieve a good burn. Lower than 1.8 will cause the stove to burn incorrectly or under burn. This creates a situation where pellets are not being burnt fast enough to keep the burn area clear. To check the air flow, slip the magnehelic gauge onto the fresh air pipe ,on the back of the stove while it is running and move your fresh air control knob to achieve the best results. The flame should be crisp and brisk, like a forge or propane torch with a popcorn effect. As fresh pellets falling into the fire pot hit the fire, partially burnt pellets in the fire pot will break up andShould begin jumping around. Adjust the air flow to maximize combustion efficiency, fuel consumption rate and heating capacity of the stove. Being able to burn the stove efficiently requires a proper balance between fuel feed rate and combustion air/draft rate. A proper air to fuel ratio can only be established once a fire is burning steadily. Your stove will be capable to burn at sea level or at 11,000 feet above sea level just by adjusting your fresh air flow. A positive sign of an efficient and clean burn is visible light brown or milky white ash on the glass and fine gray ash in the ash pan. No black soot deposits should be visible on the glass or cera brick. Another significant factor is the fuel that you burn, ¼”pellets are recommended. The pellets need to have low ash and low moisture content, 2% ash and 5-8% moisture. Problems encountered due to poor quality pellets include rapid smoking up of glass, rapid ash or clinker build up in the fire pot, creosote type accumulations on glass and in the exhaust system. DO NOT BURN CORN or any other product in your stove. Burning your stove at the lowest setting for a long time is not recommended because it will cause tar and creosote to form in your burn pot(clinkers) which will plug the air holes and restrict air flow which in turn slow down the air flow, cool the chimney flue and creosote will start to plug up your chimney. If this happens you will need to clean your stove and exhaust more often. Keep your fire burning actively to reduce creosote build- up and avoid problems in the future.
- Igniter- The igniter is positioned almost at the end of the tube that the fire pot butts up to. As the igniter heats up it will ignite the pellets in the fire pot. The igniter should get red hot all the way to the end. If it is not getting red at the end by the fire pot it will require replacement. They have been know to not get red at the end. This will cause a delay in start up or will not start at all. To check simply pull the fire pot (when it is cool) and hit the start button. Within a few minutes you should see the igniter glowing red. The igniter should not touch the sides of the tube as this will shorten its life span. The igniter comes on when you start your stove and stay on for about 15 mins. or until your P.O.F. switch senses heat and tells it to shut down. To prolong the life of your igniter, if you have your stove attached to a thermostat, you should run your stove on the high-low setting. This setting will keep the stove running at the lowest setting when it reaches the set temperature and not shut down, which in turn will not need to restart your stove when it calls for more heat and save your igniter life. Always make sure that your fire pot is clean of clinkers, all the holes are clear and positioned in the right spot. If your igniter does not come on at the start, you can run direct power to the igniter to make sure it is good. Always remember to unplug your stove before you attempt any servicing. If you have to replace it, all you will need is an allen key. Check where the igniter is in the tube and put the new one in the same spot- usually short of the end of the tube. High Limit Switch – also known as the 250 degree sensor. It is positioned on the back of the fire box and has a reset button in the center. When the fire box overheats- surpasses 250 degrees , the sensor will kick out and the stove will go into shutdown mode. When this happens you can reset it after the stove cools down but also find out why this happened , example- Convection fan not working or not travelling fast enough to keep the firebox cool. A dirty stove with poor air supply will also lead to possible overheating. Sometimes it is just a faulty switch. Make sure to solve any problems as you encounter them so that they will not cause bigger problems later on. The switch should be tested and replaced if it is determined to be defective. To check for a faulty switch you need to bypass the switch. To do this, unplug the two wires from the switch and attach the two wires together. Then restart your stove, if it works then replace the sensor. Always remember to be safe and unplug the stove before you do any work on it. P.O.F. Switch or Proof of Fire Switch- this sensor has to be activated before your stove goes from start up mode to running mode or from running to shut down. Once it senses that there is heat of higher then 120 degrees it allows the control board to take over, shuts down the igniter and now you can set your stove to the desired heat setting and fan speeds. This sensor also looks after your shut down mode, once you have turned the stove off by pressing the on/off button the fans in your stove will continue to run until this sensor senses that the stove has cooled enough to safely shut down completely. This could take anywhere from 15 to 45 minutes depending on how hot the unit was. To check for a faulty switch follow the same procedure as for the High Limit Switch and always remember to unplug the stove first. Vacuum Switch-The stove works on NEGATIVE PRESSURE-so there should not be any air leaks. If your stove senses any air leaks- example – door open, or broken glass or gasket around the door is not tight against the stove- auger will shut off and the stove will go into shut down mode. This is another one of the safety features your Jamestown Stove has. Should the switch be defective or the hose have a leak in it the auger will not work. There is about a 90 second delay on the switch cutting out once a pressure change has occurred. To test this simply bypass the switch with the appropriate jumper wires and restart the stove. If there are no vacuum leaks and jumping it solves the problem then replace the switch. To check if you have a gap between your door and stove- take a piece paper, sip it between the gasket and stove, lock the door and attempt to pull on the paper. If it pulls out easy you will have to adjust the door. You can loosen the hinge bolts slightly and tap the hinge back using a rubber mallet and a block of wood. You can also do this for the lock side. Always remember to go a little bit at a time. Then tighten the bolts again and do the paper test, it should be snug but not to the point that the paper rips. Over tightening can lead to premature gasket failure and replacement. Check the gasket for damage and to see if the gasket cement is still good, if the gasket pulls away or you have no room to tighten, then it should be replaced. To replace the gasket, first remove the door, lay it on something that will not damage the paint or break the glass. Then pull the gasket off, clean the groove that it fits into by removing all the cement. Apply a new layer of high temperature silicone and then place the gasket around the door. Do not over stretch the gasket material and let it dry. Replace the door onto the stove and you will probably have to readjust your door. Check the glass gasket and if you find any damage it should be replaced. If you have a J2000 stove you should also check the gasket around the ash pan to make sure it seals properly.
- Convection Fan- The purpose of this fan is to draw room air and push it through the heat tubes and into your home and also to keep your fire box from overheating or cool the stove. If your stove does overheat and kick out, the convection fan should be looked at to make sure it is working and at the proper setting for the heat level you have chosen. When you increase your heat level the control board will also increase you convection fan speed to match. You can also increase the fan speed manually. If you notice that the fan speed does not increase when you increase your stove setting , then you will have to see why. Check to see if there is an obstruction-something caught in the fins or a lot of dirt on them, pet hairs, saw dust all of which will reduce the amount of air able to flow through the heat tubes and super heated into the room. The bearings may also be worn or dry of grease slowing the motor. The J 1000 units have a rubber at the end of each bearing set. This may be peeled back and high temperature light grease may be inserted. If you find you have a worn part then you will have to replace the fan. Again unplug the stove- disconnect the convection fan and replace with a new one exactly the same as the old one. (Because we have different convection fans we can describe them as we show them.)Combustion Fan – This assembly draws in fresh air from the outside through the fresh air tube, circulates through all of the heat chambers in the fire box and heat exchange area and then exhausts the air outside through your venting system. It comes on as soon as you start your stove and stays on until your stove is cool enough to shut down. It is of great importance to make sure that your exhaust assembly and chimney is kept clean or it will lead to a lot of problems down the road. Fresh air in, and exhaust out will help keep your fire torch like, your windows clean, and the heat flowing. It is recommended that you clean your exhaust system once a year but if you burn heavy, then you should be doing it more often. If you notice that your flame is lazy and not torch like, then you should check your fresh air intake and also your exhaust assembly. Part of the exhaust system also includes your side pockets in your burn area. These should be cleaned when you clean your fire pot. If you notice that the combustion motor is making noise or that you have a lazy flame then you will need to see what the problem is and solve it. Again unplug the stove when it is cool and shut down, pull the stove away from the wall, remove the back panel, vacuum out the soot and then you can run direct power to the motor. It can be the build- up soot on the impeller blade, slowing down the motor , or the motor needs to be changed. The combustion assembly comes as one unit and is easy to change. Just take the bolts off, vacuum the inside of the mounting box, put on the new gasket and assembly and bolt it back down. If you are working on your exhaust assembly you might as well check your chimney and clean it at the same time.AUGER AND AUGER MOTOR- In our Jamestown Stove the auger and auger motors are made of the highest quality available. They are precision machined and assembled to promote self- cleaning and to eliminate hard pellet jams. HOWEVER, it is very important that foreign objects of any kind (such as children’s toys, screws, nails, nuts or bolts etc.) are not allowed into the fuel hopper. You require good pellets to achieve great success. Do not use soft or moist pellets as they will fall apart easily and form sawdust. This can cause jams or clogging and also give you a bad burn. If your bag of pellets has lots of sawdust or wet pellets do not use it. If you have an auger jam, first unplug your stove, remove the pellets from the hopper . With vice grips clamp the auger motor from the top and try to work it back and forth until the jam is freed. If this does not work than remove the auger. You might need to get a pair of vise grips to do this, just be careful not to damage the auger. If you find foreign objects, remove them, try to move the auger, if it does move try to start the auger up again. If this doesn’t work you can take the wires off the auger motor and try direct power. Now if it doesn’t work you will have to change the auger motor. Remove the nuts on the auger bracket, slip it off the motor and pry the motor away from the auger. It is a good idea to try direct power to it again to make sure it is not working. Install the new motor shaft into the auger making sure that the flat spot goes over the high spot inside the auger shaft. Then replace the bracket, try direct power to make sure it works and then hook up to stove. REMEMBER that you need good pellets to get good results, so when you do find good pellets, store them in a dry spot off the ground.