1. 8 Cardinal Sins of
EMR Training

2. Biggest Expense of EMR Software
The largest cost associated with implementing EMR
software is the “training and change management”
component
1. Staff usually must be trained on all sorts of tasks from
GUI to Windows
2. Need to be trained on related devices (e.g. printers)
3. Need to learn new software functions with repetition
4. Clinics often need additional training after initial session

3. 8 Sins
Gap before
implementation
Training
everyone on
everything
Training ends
after
implementation
Using EMR
teacher for
basics
No face to face
training
Lack of training
material
EMR vendor
uses standard
lesson
EMR vendor
who is not
specialized

4. Gap Between Training and Launch
Often practices are in a rush to train staff even though EMR
enrollment is not finished
• Training is completed then as many as 8-10 weeks can
pass
• Staff forgets how to use software and additional training
must be purchased
• Revenue XL recommends starting training after the
setup process is complete

5. Training Everyone To Do Everything
In most clinics different staff have different jobs and
specialties; therefore they do not have to be trained in
everything
• Instead should focus on optimizing necessary skills for
staff to do their specific jobs
• EMR vendors should train a couple specialists and then
rest of staff by discipline

6. Training Ends with Implementation
Training staff for use of EMR software is a process that
continues for a long period of time
• Roles and responsibilities of staff change over time, new
employees must be trained
• Use specialists to train new employees and for
refreshing memory

7. Having Vendor Teach Basic Skills
Using EMR vendors to teach basic computer skills is simply
a waste of money
• Either have staff teach each other or hire computer
science student for cheap
• Have hardware installed in advance so staff has
experience with basic skills

8. Trying to Train over Video Conference
EMR software is complicated and thus the training needs to
be treated as so
• Remote training is cheaper but not nearly as effective
and can be more expensive in long run
• Always choose on-site training and have vendor present
during launch

9. Lack of Formal Training Material
• Insist that the Vendor provide formal training material for
your staff (hopefully specialized)
• If not available, turn to recording training session and
creating training binder for future reference

10. Assuming that Training Covers Everything
Often vendors use a standard lesson for all practices they
provide EMR to
• Look for vendors that provide specialized training and
software
• This will make most use of training session and avoid
wastes of time

11. Failing to Ensure that Vendor is Validated
for your Practice
• You should confirm trainer’s credentials before they
come on-site
• When trainers are familiar with your specific practice
they can help your staff more and provide specialized
tips

12. By avoiding the 8 Cardinal Sins of EMR
Training you'll
• significantly slash your training costs
• improve your return on investment

13. Contact Us
info@revenuexl.com
(408) 625-7254
www.revenuexl.com
RevenueXL Inc. Headquarters
19925, Stevens Creek Blvd.
Cupertino, CA 95014
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