4. COMPANY’s aim “To become India’s most preferred low cost airline, by providing the lowest air fares and the highest consumer value to the price sensitive consumers of the country.”
5. COMPANY’s mission “to ensure that flying is no longer confined to CEOs and business travelers, but affordable to everyone”
9. CUSTOMER SERVICES Personal valet at airport Personal and exclusive lounges Refreshments and music Three course meal Baggage assistance Award wining web portal
14. INTERESTING CUSTOMER COMENT’S:- ADEQUATELY PRICED “INSIDE TEMPRATURE MORE THAN OUTSIDE” “PATHETIC CANCELLATION” “YOU GET WHAT YOU PAY” SEAT PITCH VERY TIGHT “AIRLINES FROM HELL” LOVE SPICE FOR LIFE “JUVENILE CHECK IN RULES” “SPICELATE AIRLINES” FIRST FLIGHT MADE DELIGHTFUL.
19. SpiceJet.com wins Best Website Award New Delhi, February 1, 2010 SpiceJet won this award for:- Its booking portal's user friendly interface, Relevant local content and transparent display of price. Enabling SpiceJet consumers to make informed choices with ease. The award was given on January 28 at the recently concluded ‘World Low Cost Airlines Asia Pacific Conference' at Singapore, by Dale Lawrence, Director, Corporate Communications, Pacific Asia Travel Association (PATA).
22. Model based on these steps:- Flying experience – Airport baggage services - Arrival service - Cabin crew - Check-in process - In-Cabin Experience - General approach to customers - Call center experience - Complaint handling -
