Us67903 using universo_online_marcioghiraldelli_paymentgatewaymonitoringwithsplunk
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Us67903 using universo_online_marcioghiraldelli_paymentgatewaymonitoringwithsplunk
- 1. Copyright © 2013 Splunk Inc. Payment Gateway Real-‐Jme Monitoring with Splunk! Marcio Ghiraldelli IT Coordinator, Universo Online #splunkconf
- 2. About Me ! IT Coordinator on R&D department for the last 4 years Java Developer at one of the largest ecommerce operaJon at Brazil ! CerJfied Java Enterprise Architect and MBA in Project Management ! 2
- 3. About My Company ! Universo Online – Brazilian Internet Group formed by two verJcals: – UOL CS – Internet Content and Service provider – UOL DIVEO – IT Infrastructure and Datacenter Service Provider 3
- 4. Agenda ! ! ! ! ! ! ! About PagSeguro @ Universo Online Finding Out and Choosing Splunk The Java Logging Architechture Fast Time to Value Dashboards Big Data Java Debugging OperaJonal DC Intelligence Non Stop Splunk Upgrade in ProducJon 4
- 5. PagSeguro Internet Payment Gateway
- 6. About . 6
- 7. About . Mobile soluJons 7
- 8. Finding Out and Choosing Splunk
- 9. Finding Out and Choosing Splunk The Challenge New Backend Service Credit Card Processors, Banks, etc Monitoring Tool PCI-‐DSS Security Compliance 9
- 10. Finding Out and Choosing Splunk Monitoring tool needs ! ! ! ! Centralized Big Data Flexible Easy to use Real-‐Jme 10
- 11. Finding Out and Choosing Splunk Splunk fits! ! ! ! ! ! Works with textual events No need of regex if logs are in key value format Choose Splunk BEFORE build the Java applicaJon Refined data with low license usage Splunk data extracJon language is easy to use 11
- 12. The Java Logging Architecture
- 13. The Java Logging Architecture TransacCon Request Message Unmarshalling CreditCard Sale Chain Command Database Persistence CreditCard DecrypCon CreditCard Sale Database Persistence Response Marshalling TransacCon Response 13 Commands
- 14. The Java Logging Architecture <14>Mar 12 08:18:44 a5-hertz2 app=psgw-core INFO [br.com.uol.ps.gw.core.aspect.CommandExecuteLogger] (qtp564660841-420:) datetime=2013-03-12 08:18:44,528 command=CreditCardSaleCommand msecs=555 Command=CreditCardSaleCommand msecs=555 {creditCardResponse=null, creditCardRequestModel={ merchantCode=113257430 creditCardTransaction={id=10943513, merchantCode=113257430, fiDetails={nsu=357008,authorizationCode=530841, time=Tue Mar 12 08:18:44 BRT 2013, rawMessage=Transacao capturada com sucesso, rawCode=0, fi=cielo, integratorCode=10169261863339501001}, numTransientToken=93853bde05bd43f1b2a93375b790759e, maskedNumber=547408******1525 isWallet=false, softDescriptor=CortaCortaco, maskedNumber=547408******1525, brand=mastercard cvv=***, brand=mastercard, paymentStatus=PAGO 14
- 15. Fast Time to Value Dashboards
- 17. Real-‐Jme Monitoring Dashboard Average Jme of communicaJon 17
- 18. Real-‐Jme Monitoring Dashboard Comparing transacJons volume with last week 18
- 19. Real-‐Jme Business Value Dashboard 19
- 20. Real-‐Jme Business Value Dashboard Average Jme spent in communicaJon by transacJon 20
- 21. Real-‐Jme Business Value Dashboard Disabled legacy partners architecture 21
- 22. Big Data Java Debugging
- 23. Big Data Java Debugging ! ! ! PagSeguro has more than 15 SCRUM feature teams Java applicaJon distributed around 60 hosts Difficult to trace RCA on producJon outages 23
- 24. Big Data Java Debugging – Anomalies 24
- 25. Big Data Java Debugging Java Garbage CollecJon versus DAO execuJons 25
- 27. OperaJonal DC Intelligence Actual DC monitoring tool 27
- 28. OperaJonal DC Intelligence Pushing actual monitoring tool data to Splunk <134>Jun 3 17:26:40 localhost MACS_EVENT IDT_EVENT_OCURRENCE="104433559", CI="a4-osvaldo1", SERVICE="snmp_bd_win_mem_80_90", INTERFACE="if-0-a4osvaldo1", BACKEND="dc_gt", DATE="2013-06-03 17:26:34.0", TYPE="Ativo", IND_ALERT="1", IND_EVENT_ALARM="1", ATTEMPTS="3/3", INFORMATION="Physical Memory: 80%used(3281MB/4091MB) (>80%) : WARNING"! 28
- 29. OperaJonal DC Intelligence Events dashboards by product 29
- 30. OperaJonal DC Intelligence Weekly incidents number Splunk® goes live! 30
- 31. Non-‐stop Splunk Upgrade in ProducJon
- 32. Non-‐stop Splunk Upgrade in ProducJon Before: 2 Servers with 1 Splunk Instance Incoming TCP Data Splunk Search User Access Search Head and Indexer NFS Mount Index Cold Buckets 32
- 33. Non-‐stop Splunk Upgrade in ProducJon Aher: 4 Splunk Servers With 4 Splunk Instances Search Head Splunk Search User Access Indexer TCP Load Balancer TCP Load Balancer Search Head Indexer 33 Incoming TCP Data
- 34. Summary
- 35. Summary Universo Online is using Splunk in several ways ! Monitoring PagSeguro transacJons ! SupporJng PagSeguro business decisions ! R&D Sohware Engineering debugging ! Dashboarding DC producJon environment via logs from actual monitoring tool 35
- 36. THANK YOU