13. Three Essential Principles
品牌三准则
1. Unite the company around a clear sense of purpose
以一个清晰的理念激励企业
2. Define a clear, credible and compelling brand promise
确定一个清晰、可信同时引人入胜的品牌承诺
3. Bring the story to life consistently across every touch
point in the brand experience!
将品牌故事带入生活,并在品牌历程的每一个接触点
保持一致
15. Purpose:
+ The essential reason for which an
organization exists
+ An internal rallying cry that inspires, unites
and guides the organization
理念:
+ 一个组织之所以能够存在的最根本的原因
+ 一个激励和团结整个组织的内在精神
16. Help people be their best in
the moments that matter.
摩托罗拉解决方案帮助人们
在关键时刻做到最好
Create innovative solutions to
the world’s challenges
为世界面临的挑战提供创新的
解决方法
Help the world work better
through forward thinking
用前瞻性的思维,帮助世界
更好的运转
Enhance people’s lives with
intuitive, simple, elegant
design
用直观,简洁和优雅的设计
提升人们的生活
Improve the lives of the world’s
consumers, now and for
generations to come
改善全世界消费者的生活,不仅
是现在,还有他们的子孙后代
Help the world run better in order
to create enduring prosperity for
people everywhere
为了世界各地的人们,帮助世界!
更好的运转以创造持久的繁荣
Great Brands are Driven by a Purpose
成功的品牌都由一个理念驱动
17. 17
Benefits of a Strong Purpose
一个清晰的品牌理念所帶來的正面影响
Motivates and !
Inspires Employees
激励和鼓舞员工
Gives Leaders a !
Personal Platform
给领导者一个展现自我的
平台
Creates Sustainable
Advantage
建立持续的增长
“I’m part of something that
really matters.”
“我是至关重要的事中的一部
分”
“I understand and believe in
what my company is trying
to achieve.”
“我了解并认同公司所希望实
现的目标”
“I know where I want to take
my company.”
“我知道我将把我的公司引向
何方”
“I want us to accomplish
something significant that
endures beyond us.”
“我希望我们能够取得超出我
们想象范围的成就”
Organizations driven by
purpose and values:
+ Outperformed the general
market 15:1
+ Outperformed comparison
companies 6:1
由理念和价值驱动的组织:
+ 优于整体市场15:1
+ 优于对比公司6:1
23. 2
Define a clear, credible and
compelling brand promise
确定一个清晰、可信同时
引人入胜的品牌承诺
24. + What do I stand for?
我信守什么?
+ How am I different?
我如何与众不同?
+ Why should anyone care?
为什么别人要在意我?
A Great Brand Promise Answers Three Questions!
好的品牌理念回答了以下三个问题
28. From
A company that manufactures
computer chips
一个製造晶片的生产公司
To
The company that defines the
future through technology
一个以科技引领未来的企业
28
Moving from the “What” to the “So What?”
从做什么到为何而做?
由 到
29. 3
Bring the Story to Life Across !
the Entire Brand Experience
将品牌故事带入生活,并在品牌历
程的每一个接触点保持一致
30. Today, the world’s finest brands are no longer defined by the
eloquence of their strategy or the beauty and consistency of
their identity.
They are defined by the brand experience their employees,
partners and customers have, and create, together with them.
今天,世界上最出色的品 已经不是
因为战略多富有文采或是视觉识 多
么美观或一致而定义的。
它们是通过组织的员工,合 人,消
费者感受和创造的品 体验而定义。
31. Brands were once defined solely by products
曾几何时,品牌仅由产品定义
PRODUCT
产品
Early Days 早期
+ Availability = differentiation
可用性=差异性
+ Focused on functional utility
专注功能应用
+ Logos
注重标识设计
32. Later, communications shaped how we viewed brands
后来,传播开始影响我们对品牌的看法
Recent Years 近些年
+ Image = differentiation
形象=差异性
+ Focused on emotional
utility
专注情感应用
+ Mass communications
大众传播
Early Days 早期
+ Availability = differentiation
可用性=差异性
+ Focused on functional utility
专注功能应用
+ Logos
注重标识设计
PRODUCT
产品
UNINFORMED !
CONSUMER
一无所知的消费者
COMMUNICATIONS
传播
PRODUCT
产品
33. Recent Years 近些年
+ Image = differentiation
形象=差异性
+ Focused on emotional
utility
专注情感应用
+ Mass communications
大众传播
Early Days 早期
+ Availability = differentiation
可用性=差异性
+ Focused on functional utility
专注功能应用
+ Logos
注重标识设计
PRODUCT
产品
EXPERIENCE
体验
COMMUNICATIONS
传播
PRODUCT
产品
The Next Era 新纪元
+ Total experience = differentiation
全部体验=差异性
+ Focused on experiential utility
专注体验应用
+ Multi-way channels
多种渠道
UNINFORMED !
CONSUMER
一无所知的消费者
INFORMED !
CONSUMER
知悉详情的消费者
We’re entering a new era of brand-building
我们进入了品牌建设的新纪元
COMMUNICATIONS
传播
PRODUCT
产品
34. + Creates differentiation in the
marketplace
在市场中独树一帜
+ Increases customer engagement,
satisfaction and loyalty
提高消费者的参与度、满意度和
忠诚度
+ Drives purchasing decisions
影响购买决策
+ Commands a premium
掌握溢价
The benefits of a great brand experience
优秀的品牌体验将带来诸多益处
60% of surveyed consumers
the overall brand experience is
the single biggest factor in
deciding to purchase a product
or service
60%参与调查的消费者表示,
在决定是否购买一个商品或服
务时,整体的品牌体验是他们
考虑的最重要的因素
58%of Asian consumers are
willing to pay a premium price
for a product or service
delivered through a unique
experience
58%的亚洲消费者表示,会为
那些拥有独特体验的商品或服
务支付额外的费用
39. È Create a simpler, more compelling way to talk about SAP
用一种更精简、更动人的方式诉说SAP品牌
È Connect on a human level to make SAP more accessible
打造更人性的SAP,使它更为人所近
È Pursue radical simplicity across all touchpoints
追求以最精简的方式呈现于所有品牌接触点上
È Don’t just tell people; build experiences that inform, empower, and inspire
them
不要只是告诉人们。而是建立一个能告知、并使他们能够融入、并获得
启发的体验
Strategies to Transform the SAP Brand Experience
策略性地将SAP品牌转换成一种体验
40. SAP helps our world run better in
order to create enduring prosperity !
for people everywhere.
An uplifting new story
令人振奋的新目标
SAP帮助我们的世界变得更美好,为在
各地的人们创建一个历久不衰的成功
46. 46
…and everywhere you have the ability to tell your distinctive story!
…以及每一个你有能力诉说你独特故事的地方
47. Three Essential Principles
品牌三准则
1. Unite the company around a clear sense of purpose
以一个清晰的理念激励企业
2. Define a clear, credible and compelling brand promise
确定一个清晰、可信同时引人入胜的品牌承诺
3. Bring the story to life consistently across every touch
point in the brand experience!
将品牌故事带入生活,并在品牌历程的每一个接触点
保持一致