3. İNFORMATİON ABOUT ESPLENDOR
RESTAURANT&BEACH CLUB&BAR
-between 10 and 19.30-beach service
-20.30-23.30 restaurant service with live
music(piano-cello)
-24.00-4.00 bar service with special dj
Menu: pastas, pizzas, seafood
• desserts
• beverages(alcholic&nonalcholic)
7. Rısk analysis
• Financial problems:
-proprietary interest
(problem of supply, marketing)
(problem of payroll distribution
to personnel)
-many competitors
-economic crisis
8. Rısk analysis
•The safety of customers/security
problem:
•- drown
•- poisoning
•-abuse
- lack of crowd management
-Attack
9. Crisis team
- Manager of human resources
- Manager of financial departman
- Manager of public relations
10. The attack was occurred….
•armed assault
- No one was injured
11. Crisis period
- unexpected
- Agreement (consensus)
- Determine the spokesperson
- Calm down
- Appropriate and effective internal
communication
12. Crisis period
- Both danger and opportunity
- Accept the mistake
- New security staff
- Media updating – (give a very clear
message and prevent gossip)