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A New Paradigm in Engaging with Decision Makers




November 9th , 2012
Agenda

 LinkedIn Snapshot

 Targeting on LinkedIn

 Follower ecosystem

 Advertising Solutions & Tactics

 Content Extensions
Our Mission
Connect the world’s professionals to make
them more productive and successful
The world’s largest professional network
                                                                       187MM
                                                                       Q3 2012
  2 new members join every second
                                     *
                                                                       150


                                                                90




                                                         55




                                                  32


                                     17

                       8
      2       4


     2004    2005     2006         2007           2008   2009   2010   2011
                    LinkedIn Members (Millions)


                                                                              4
The globally connected professional network



 187,000,000+                                            UK
                                                                            Sweden
                                                                                1M+

                                                         10M+         NL
  registered members (as of November, 2012)
                                                                          3M+
                                                                                DACH
                                                                                   2M+
                                                              France
                                                                    4M+
                                                                                Italy
      Canada
                                                         Spain                   3M+
         6M+                   Europe
                                                           3M+
           USA                   39M+
            66M+                        MENA   India
                                         5M+    17M+
                                                       SE Asia
                   Brazil                                4M+
                     10M+                               Australia
                                                           3M+
The Mindset Divide


      Spend Time                                              Invest Time
                                                Emotions
                          Nostalgia                            Achievement

                       Old Memories                              Aspiration

                          Distraction                             Ambition
                                                 Purpose
                           Socialize                              Contacts
                           Kill Time                             Information
                               Fun                           Professional Identity

                                                Brand Role
                          Entertain                           Make Decisions
                    Personal Interests                        Improve Myself
                  Express Personality                        Recommendations


        “The
           Mindset Divide
        TNS / LinkedIn Study, September, 2012
                                                                                     6
Context Matters




 “Different social media sites
 make more sense for different
          industries”




       Follow for         Follow for news
 incentives, rewards or        insights
       discounts           & information



                                            7
Members deeply value our brand as a
professional, trusted and remarkably different social
environment




                                                        8
Members First




                9
The value we bring to our members

       Identity         Insights       Everywhere




     Connect, find     Be great at   We work where our
     and be found      what you do    members work




                                                     10
The Power of Targeting with LinkedIn – Key to what we do

                                         Job function

                                         Industry

                                         Seniority

                                         Occupation
                                         Company size

                                         Education / Degree

                                         Geographic location

                                         Company or business

                                         Age

                                         Group Participation
Follower ecosystem




                     12
Your company page is your
central hub on LinkedIn
   Corporate digital identity beyond
    Brand.com

   Opportunity to showcase
    products & services in an
    environment where decision
    makers already are

   Convey your vision, purpose &
    corporate value

   Give members a reason to follow
    you by connecting them with
    valuable resources
    (whitepapers, video, customer
    testimonials, etc)
Who are CVS Caremark’s current followers?



                      Followers by Industry            Followers by Company



   As of 10/1/12:
  Total Followers
     36,619
  By non-company
                    Followers by Seniority           Followers by Job Title
     employees

 40% or 14,414




                                              LinkedIn Follower Report – October 2012
Enhanced company page example - Humana




                                         15
Follow Company Ads are your most effective way to
increase followers from your target audience



            Sarah Smith
            Pharmacist




                                          Sarah, Follow
                                         CVS Caremark



                                    Keep up with interesting, relevant
                                      updates about this company




                                                                         16
Engage your followers with relevant messages

          You can send updates to specific groups of followers




                                                                 17
Your messages become trusted content on Sarah’s home page




           Sarah Smith
           Pharmacist




                                                       18
And your message is amplified when Sarah endorses it



          Marc Bassett
          Staff Pharmacist




                                                       19
No limit to the value you can create
                      Value of a Follower
                                                      Unlimited ability to
                                                      message over time


                                                               Value




     $




                                                               Cost




                  # of marketing messages sent over time

                                                                             20
Using LinkedIn Solutions to Reach
      Marketing Objectives




                                    21
LinkedIn Display Advertising   Easy to place. Hard to miss.


                                                     Prominent placement

                                                     Little competition

                                                     IAB standard units

                                                     Clean, clutter-free
                                                      environment




                                                                      22
Content Modules      Customized multi-tab, in-banner opportunity
                      offering advertisers a turnkey solution to
                      distribute their content on LinkedIn.

                     Share news, videos, tweets, blogs, case
                      studies, whitepapers, etc.

                     Distribute this content to build brand loyalty
                      and establish thought leadership

                     Keeps the member engaged with your
                      brand

                     Easy execution via RSS feeds

                     LinkedIn reports on impressions, clicks, tab
                      clicks, hovers, scrolls & Twitter follows (if
                      applicable)

                             Higher interaction rates
                          Typical banner CTR on LinkedIn:
                                    0.05%-0.07%
                            Content module on LinkedIn:
                               10-30% interaction rate
                            Frequency cap: 7x per week
inMail Partner Messages
                             Determine the specific target audience
                              you want to engage with on LinkedIn.

                             Send a customize dedicated email
                              directly to member’s LinkedIn
                              inboxes.

                             Notification stays on member’s
                              homepage until an action is taken

                             Messages only sent to active LinkedIn
                              members.

                             Members receive one message per 60
                              days – offers advertisers 100% SOV with
                              target audience.

                             Members can opt-out of receiving
                              promotional messages if they choose.
 Strong Engagement
                             Ability to distribute multiple forms of
                              creative & rich media is accepted

                             Open rates range from 20-25%

                             Average CTR 10%+
LinkedIn Sponsored Polls -- Ask, Listen, Learn




 Drive conversations relevant to your brand

 Provide professionals with an
  easy, compelling way to share their opinions

 Engage business people and encourage
  brand-relevant conversation

 Dynamically-served ad unit on results page
  aligns message with member responses

 Target specific audiences at scale



                                                 Note: Comment function can be turned off   25
LinkedIn Groups – Members only & Open Groups
Collaborative communities for engaging your target audience
Implement unique content modules to
 provide superior member experience

Launch robust promotional media to
 drive membership

Sustain long-term relationships and
 regular interactions with customers

Generate viral growth when members
 share group content with their
 connections

Review posts before they go live
              Group Statistics

  Over 600,000 Groups currently on LinkedIn

  1,500 new Groups created daily

  3MM members join Groups every month



                                                              26
Case Study: Philips: Creating Global Communities
                                      Objectives
                                   Position Philips as the thought-leader
                                    in the healthcare industry
                                   Build credibility & drive awareness
                                    among key audiences

                                      Products
                                     Custom Groups
                                     Partner Messages
                                     Display Ads
                                     Sponsored Polls

                                      Results
                                   Established largest LinkedIn group
                                    dedicated to healthcare innovation
                                    with over 60K members and
                                    5,000+ discussions



                                         60% of group members are
                                            manager level and above
Case Study: athenahealth: Establishing Thought Leadership

                                      Objectives

                                      Find and influence healthcare
                                       executives online
                                      Broaden access to thought
                                       leadership content

                                       Product
                                      Content Ads


                                        Results

                                      Use targeting to reach
                                       executives, increase visibility for
                                       thought leadership and improve
                                       lead generation




                           61%       Increase in click-to-conversion rate
Case Study: (Managed Group)
Connect: Professional Women’s Network - Powered by Citi

                                         Citi: Professional Women
                                           Total Group Members

                                                                        25k+
                                                                20k
                                                       15k

                                           5k

                                          April         May     June     July




                                                  Over 15% of members are
                                                  commenting fueling an
                                                  increase in membership

                                                  Close to half of members
                                                  are returning on a weekly
                                                  basis


                  55K+ active members
Addendum:
Content Drives Engagement




                            30
Content




Jobs




       Jobs
Create long form content from the share box
Everywhere




             35
Everywhere
Working everywhere our members work




               >25%                   LinkedIn Member Visits

                                                               Need current footnote/date
12am


     1am


     2am


     3am


     4am


     5am


     6am


     7am


     8am


     9am


     10am


     11am


     12pm


     1pm


     2pm


     3pm


     5pm


     6pm


     7pm
                      From coffee to couch and everything in between




     9pm


     10pm
            iPad




     11pm
            Desktop




38
Thank You
         Stephanie Katzman
Account Executive – Marketing Solutions
       skatzman@linkedin.com

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LinkedIn Overview for Caremark

  • 1. A New Paradigm in Engaging with Decision Makers November 9th , 2012
  • 2. Agenda  LinkedIn Snapshot  Targeting on LinkedIn  Follower ecosystem  Advertising Solutions & Tactics  Content Extensions
  • 3. Our Mission Connect the world’s professionals to make them more productive and successful
  • 4. The world’s largest professional network 187MM Q3 2012 2 new members join every second * 150 90 55 32 17 8 2 4 2004 2005 2006 2007 2008 2009 2010 2011 LinkedIn Members (Millions) 4
  • 5. The globally connected professional network 187,000,000+ UK Sweden 1M+ 10M+ NL registered members (as of November, 2012) 3M+ DACH 2M+ France 4M+ Italy Canada Spain 3M+ 6M+ Europe 3M+ USA 39M+ 66M+ MENA India 5M+ 17M+ SE Asia Brazil 4M+ 10M+ Australia 3M+
  • 6. The Mindset Divide Spend Time Invest Time Emotions Nostalgia Achievement Old Memories Aspiration Distraction Ambition Purpose Socialize Contacts Kill Time Information Fun Professional Identity Brand Role Entertain Make Decisions Personal Interests Improve Myself Express Personality Recommendations “The Mindset Divide TNS / LinkedIn Study, September, 2012 6
  • 7. Context Matters “Different social media sites make more sense for different industries” Follow for Follow for news incentives, rewards or insights discounts & information 7
  • 8. Members deeply value our brand as a professional, trusted and remarkably different social environment 8
  • 10. The value we bring to our members Identity Insights Everywhere Connect, find Be great at We work where our and be found what you do members work 10
  • 11. The Power of Targeting with LinkedIn – Key to what we do Job function Industry Seniority Occupation Company size Education / Degree Geographic location Company or business Age Group Participation
  • 13. Your company page is your central hub on LinkedIn  Corporate digital identity beyond Brand.com  Opportunity to showcase products & services in an environment where decision makers already are  Convey your vision, purpose & corporate value  Give members a reason to follow you by connecting them with valuable resources (whitepapers, video, customer testimonials, etc)
  • 14. Who are CVS Caremark’s current followers? Followers by Industry Followers by Company As of 10/1/12: Total Followers 36,619 By non-company Followers by Seniority Followers by Job Title employees 40% or 14,414 LinkedIn Follower Report – October 2012
  • 15. Enhanced company page example - Humana 15
  • 16. Follow Company Ads are your most effective way to increase followers from your target audience Sarah Smith Pharmacist Sarah, Follow CVS Caremark Keep up with interesting, relevant updates about this company 16
  • 17. Engage your followers with relevant messages You can send updates to specific groups of followers 17
  • 18. Your messages become trusted content on Sarah’s home page Sarah Smith Pharmacist 18
  • 19. And your message is amplified when Sarah endorses it Marc Bassett Staff Pharmacist 19
  • 20. No limit to the value you can create Value of a Follower Unlimited ability to message over time Value $ Cost # of marketing messages sent over time 20
  • 21. Using LinkedIn Solutions to Reach Marketing Objectives 21
  • 22. LinkedIn Display Advertising Easy to place. Hard to miss.  Prominent placement  Little competition  IAB standard units  Clean, clutter-free environment 22
  • 23. Content Modules  Customized multi-tab, in-banner opportunity offering advertisers a turnkey solution to distribute their content on LinkedIn.  Share news, videos, tweets, blogs, case studies, whitepapers, etc.  Distribute this content to build brand loyalty and establish thought leadership  Keeps the member engaged with your brand  Easy execution via RSS feeds  LinkedIn reports on impressions, clicks, tab clicks, hovers, scrolls & Twitter follows (if applicable) Higher interaction rates Typical banner CTR on LinkedIn: 0.05%-0.07% Content module on LinkedIn: 10-30% interaction rate Frequency cap: 7x per week
  • 24. inMail Partner Messages  Determine the specific target audience you want to engage with on LinkedIn.  Send a customize dedicated email directly to member’s LinkedIn inboxes.  Notification stays on member’s homepage until an action is taken  Messages only sent to active LinkedIn members.  Members receive one message per 60 days – offers advertisers 100% SOV with target audience.  Members can opt-out of receiving promotional messages if they choose. Strong Engagement  Ability to distribute multiple forms of creative & rich media is accepted  Open rates range from 20-25%  Average CTR 10%+
  • 25. LinkedIn Sponsored Polls -- Ask, Listen, Learn Drive conversations relevant to your brand Provide professionals with an easy, compelling way to share their opinions Engage business people and encourage brand-relevant conversation Dynamically-served ad unit on results page aligns message with member responses Target specific audiences at scale Note: Comment function can be turned off 25
  • 26. LinkedIn Groups – Members only & Open Groups Collaborative communities for engaging your target audience Implement unique content modules to provide superior member experience Launch robust promotional media to drive membership Sustain long-term relationships and regular interactions with customers Generate viral growth when members share group content with their connections Review posts before they go live Group Statistics Over 600,000 Groups currently on LinkedIn 1,500 new Groups created daily 3MM members join Groups every month 26
  • 27. Case Study: Philips: Creating Global Communities Objectives  Position Philips as the thought-leader in the healthcare industry  Build credibility & drive awareness among key audiences Products  Custom Groups  Partner Messages  Display Ads  Sponsored Polls Results  Established largest LinkedIn group dedicated to healthcare innovation with over 60K members and 5,000+ discussions 60% of group members are manager level and above
  • 28. Case Study: athenahealth: Establishing Thought Leadership Objectives  Find and influence healthcare executives online  Broaden access to thought leadership content Product  Content Ads Results  Use targeting to reach executives, increase visibility for thought leadership and improve lead generation 61% Increase in click-to-conversion rate
  • 29. Case Study: (Managed Group) Connect: Professional Women’s Network - Powered by Citi Citi: Professional Women Total Group Members 25k+ 20k 15k 5k April May June July Over 15% of members are commenting fueling an increase in membership Close to half of members are returning on a weekly basis 55K+ active members
  • 31. Content Jobs Jobs
  • 32.
  • 33.
  • 34. Create long form content from the share box
  • 36. Everywhere Working everywhere our members work >25% LinkedIn Member Visits Need current footnote/date
  • 37.
  • 38. 12am 1am 2am 3am 4am 5am 6am 7am 8am 9am 10am 11am 12pm 1pm 2pm 3pm 5pm 6pm 7pm From coffee to couch and everything in between 9pm 10pm iPad 11pm Desktop 38
  • 39. Thank You Stephanie Katzman Account Executive – Marketing Solutions skatzman@linkedin.com

Notas del editor

  1. Establishing your company page is a critical first step as this is the place from which to message followers. Messages, which can include links and video, are published directly into followers’ homepage update streams where they have the ability to share, like or comment on your updates (actions which virally distribute your message across their networks). Companies with a P&S tab have 141% more page views (Jan 2012)
  2. “And what that means is in addition to the direct conversation you are going to be able to have with the people that are following your company, you have these unique social actions on LinkedIn. When people like, when they comment, when they share, the content that you have pushed to these folks spreads throughout the network.  And when we look at the beta customers that have been using company status updates, just over the last couple of weeks we see that, in fact, in some cases 20 percent of the people that are seeing this content aren't even following the company. They're seeing it because of these social actions. They're seeing it because the people that are following the company have liked, commented or shared this content.”
  3. is
  4. Country: UKCompany DescriptionPhilips is a world leader in healthcare, lifestyle and lighting, integrating technologies and design into people-centric solutions.. ChallengesReach and engage with members of the large and diverse healthcare industry around the worldDrive awareness of Philips’ main B2B offeringsSolutionEstablish a Custom Group: Innovations in Health, plus targeted sub-groupsFacilitate highly-clinical discussions among key opinion leadersUse promotional display ads and partner messages to drive group membershipWhy LinkedIn?Access to a global professional audienceEnvironment of trustTargeted reach for healthcare professionalsResultsGlobally active 38,000+ member community, far outperforming targets, representing 121 countries and a range of specialist fieldsFacilitating over 4,400 discussions making largest LinkedIn group dedicated to healthcare innovation10% of all LinkedIn members who received partner message group invitations joined the associated group60% of group members are manager level and aboveGroup generates Net Promoter scores of 50+ (extremely high valued)Quotes from ClientHans Notenboom, Global Director B2B Online, Philips: “Combining our thought-leadership with LinkedIn’s trusted environment and professional context has enabled us to create active communities that have become online destinations for medical professionals worldwide. This has helped establish Philips as a partner in this field of expertise amongst our key target audiences.”
  5. AE: Janine TaorminaCountry: USCompany Descriptionathenahealthprovides practice management, electronic health record and patient communication services to healthcare organizations.ChallengesThe company needed to reach hard-to-find busy healthcare executives, and offer access to thought leadership content such as white papers, videos, and blogs.athenahealth also wanted to capture contact info of prospects for lead generation.SolutionReach these busy professionals on LinkedIn where they were already spending time.Use Content Ads to encourage members to view athenahealth content or download white papers in exchange for their contact info.Expanding the reach of the Content Ad through broader targeting, while retaining the focus on LinkedIn members who can influence decision-makers.Why LinkedIn?Content Ads offer interactivity, which encourages athenahealth’s target audience to browse thought leadership material.LinkedIn’s precise targeting helped athenahealth reach specific C-level executives in healthcare and other related professions.Results61% rise in click-to-conversion rate.More names and contact info for lead-gen pipeline.Increase in followers improves social media reach.Client Quotes“We hadn’t seen a tool like the content unit before. It’s not just a standard display ad – it’s engaging and interactive, and really helps us showcase our point of view.” – Amanda Melander, Advertising Manager, athenahealth“When we can engage with healthcare executives and showcase our vision, we can turn them into partners in our goal to drive innovation in the healthcare system.”– Amanda Melander, Advertising Manager, athenahealth
  6. People like you…curated content customized for members based on interests, what others in their network are interested in, sharing, commenting on, etc. Enabling our Share plug-in allows people to share content back to the platform. Each time they share a piece of content that activity is broadcast to everyone in their network. LinkedIn Today is a service that harnesses the collective intelligence of the network to surface the information that professionals needs. Using our profile data, LinkedIn Today will see how you’ve identified yourself by industry, look at what others in the industry are reading and sharing, and surface that content up to you as you strive to remain current. As you can see on the right, the list of publishers includes virtually every content provider known to man, from the Wall Street Journal and HBR through literally thousands of smaller but very relevant publishers depending on your industry. LinkedIn Today captures what is being shared most, commented on, etc. to serve you up what you need to know on a daily – even hourly – basis.