Results of our surveys on payments for last three years, focused upon SEPA and the Euro, as presented at the SAP Treasury Management Conference, July 2011, Copenhagen.

1. www.thefinanser.com Chris Skinner

2. Does SEPA Matter? 2011 No 2010 Yes

11. How important is the euro 2010 2009 Financial Services Club EU Payments Survey 2009 & 2010

12. What will happen to the Eurozone? Financial Services Club EU Payments Survey 2010

13. PSD and SEPA: How does it fit? PSD – the Legal and Governmental Changes for a Harmonized EU Payments Zone SEPA– the Processing and Bank Changes for a Harmonized EU Eurozone

14. Knowledge How much do you know about … PSD SEPA

15. Knowledge How much do you know about SEPA? 2010 2009

16. Are you ready? How well prepared do you believe your national authorities are for the implementation of the Payment Services Directive on 1st November 2009?

17. Has the PSD succeeded?

18. What were the problems?

19. Has the PSD changed things?

20. Has SEPA succeeded?

21. What were the problems?

22. What are the solutions?

23. When will SEPA be achieved? 2010 2009

24. New Report

25. Impact on infrastructure

26. Most impacted by regulation? Banks Non-bankers Overall 22% 21% 23% 18% 18% 19% 18% 16% 19% 10% 18% 6% 10% 8% 12% 7% 7% 7% 7% 5% 9% 6% 7% 6%

27. Most impacted by competition? Banks Non-bankers Overall 16% 17% 16% 14% 10% 15% 14% 15% 13% 13% 13% 13% 13% 8% 14% 11% 12% 11% 11% 18% 9% 9% 8% 9%

28. What is most innovative?

29. Free Reports The Progress and State of SEPA and the PSD 2009 http://thefinanser.co.uk/fsclub/2010/10/psd-and-sepa-research-results-2010.html The Progress and State of SEPA and the PSD 2010 http://thefinanser.co.uk/fsclub/2009/09/psd-and-sepa-research-results.html The Changing Face of Payments 2011 http://thefinanser.co.uk/fsclub/2011/06/are-payments-infrastructures-fit-for-purpose-1.html Join in the SEPA and PSD Survey 2011 Email: JJohnston@BalatroLtd.com

30. www.thefinanser.com Chris Skinner