User Research Method Case Study- Design for the blind
1. Website Navigation for the
Shreyasee Chand
Blind
Jeff Erber
Hongyuan Jiang
Ryan Mochal
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3. Nav
- Standardized Layout
- Low-Level of Detail
- ‘Main Link’ Availability
- Preview to Potential Links
Access
- Textual Environment
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4. Forms
Prototypes Interface
- Low Level of Detail
- Macro Level Overview
Standard Browser Interface
- High Level of Detail
- Difficult to Navigate
- Existing Technology
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5. User
- Semi-structured Interview
- Observation Sessions
Testing
- User Test Prototype
- 10 Participants
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6. Observ
ation User Given Task
Navigation of Site
- Accidental Click
- Log-In Detour
- Deliver Times Table
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- Misinterpretation of Information
7. - Confusing Second Interface
- “Learning Phase”
- Alternative Navigation Paths
- Updated Layouts of Websites
- Distracting Unfamiliar Sounds
Insights
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10. - More users
- More time during user tests
- No preliminary Research
Critique
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12. How would you give guidance to a blind person who was
struggling to use the internet? What are some of the specific
commands you would use to help them? How would you use
these to implement a technological design?
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13. Should people concern themselves with different degrees of
blindness when developing technology that aids in the
navigation of the internet? Should they develop different
technology for different degrees?
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14. Is there a better form of technology that would allow a blind
user to quickly navigate through a website without using
speech? What methods of interaction would the technology
contain to help the user navigate?
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