Many years ago I spent a lunch hour in a doctors’ dining room eavesdropping on two white-coated men
of a certain age idly discussing a colleague who worked at the city hospital next door.
While they themselves saw mostly insured patients
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When Doctors Treat Patients Like Themselves
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When Doctors Treat Patients Like Themselves
Posted by joannasliwinska27@gmail.com on May 28, 2014 at 11:05 PM
Many years ago I spent a lunch hour in a doctors’ dining room eavesdropping on two white-coated men
of a certain age idly discussing a colleague who worked at the city hospital next door.
While they themselves saw mostly insured patients, she worked exclusively among the destitute, a de
facto one-woman charitable health organization. Most of the hospital community thought she was a saint.
These two doctors, to put it mildly, were not impressed.
“It’s easy to do that kind of work,” one concluded, putting down his napkin and standing up. “The hard
thing is taking care of patients who are exactly like you.”
That thought has stayed with me through the years, rearing up at odd moments: when I am fed up with
a patient, or a patient is disgusted with me, when one female patient balks at a referral to a male
gynecologist and the next specifically requests one. Just last month, it surfaced when I came across a
picture of a smiling vet examining a small white dog. Sometimes that seems like the only viable place to
wield a stethoscope — over a soft, fuzzy nonhuman chest.
Professional training may not remove the interpersonal chemistry that binds us to some and estranges us
from others, but it can neutralize these forces somewhat, enough to enable civilized and productive
dialogue among all comers. Yet until the day when we deal only in cells, organs and genes and not their
human containers, we will, for better or worse, always see ourselves in some patients, our friends and
relatives in others, and our patients will likewise instinctively experience doctor as mother or father, buddy
or virtual stranger.
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Are the ties that bind us for better, medically, or are they for worse? Is health care more effective when
patient and doctor are the same — the same sex, class, race, tax bracket, sore feet and cholesterol level?
Or does essential objectivity require some differences? When your doctor looks at you and sees a
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mirrored reflection, is that good for you, or bad?
Anecdotes abound. One woman loves her gynecologist because she “knows just how I feel.” Another
hates the same gynecologist because she “thinks she knows everything.” (The subject of discord was
menstrual cramps, the doctor uttering the fatal phrase “They’re just not all that bad.” That was it for the
second patient: off to a man whose reactions would presumably be governed by sympathetic imagination,
not personal experience.)
Most of the research into imagination versus experience looks at the easiest parameters to measure: sex
and race. In the world of gynecology, a recent article summarizing a decade’s worth of polling data
concluded that most women preferred female gynecologists (although not because they were united in
sisterhood, but because they communicated better). Another group of researchers found that when
patients saw doctors of the same race for a general medical visit, the visits were longer and friendlier and
patients were a tiny bit happier.
But when it comes to actual health outcomes, the results are all over the place. One study found that
having a doctor of the same race had no association with good blood pressure control — the important
thing was whether the patient trusted the doctor, regardless of either one’s race. Another found that black
patients took their medications a little more assiduously when they were prescribed by a black doctor, but
the same did not hold true for Asians and Asian doctors.
Yet another looked at fat doctors and fat patients, finding that diet advice was deemed significantly more
trustworthy when dispensed by a larger doctor. But having a weight-loss coach of the same race did not
seem to help patients lose weight.
And those are just the externals. The fallacy that undermines all this research (as well as the reasoning of
the two sagacious commentators in the Doctors’ Dining Room), is the assumption that measurable
variables define people and their interactions. Impossible to measure, and hence impossible to study, are
the real cues — the twitch of a lip or turn of phrase — that tell two humans they are members of the same
psychic quasi species.
You walk down a medical office corridor and a low hum of conversation can be heard from all the rooms
but one. From that one come howls of laughter as two happily compatible humans bond over the Mets,
the stock market, the difficulty of finding size 10 extra-narrow shoes. Do these two soul mates also bond
over medications, tests, disease management? Or are the medical subjects elided and minimized, lost in the
general flow of good feeling?
We know that pairings between like-minded individuals make life worth living and populate the planet. We
assume they make health care a more pleasant process. What they do to its outcome, we have no clue.
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