Wpg 8 Pts Of Light Cust Svc

Customer Service Excellence ‘ 8 Points of Light’ Or How to ACQUIRE AND KEEP your Customers Plan - Process - Execute – Results Standards John Wheeler, Managing Partner (508) 430-2319

Customer is KING/QUEEN!! Market Strategy Campaign Management Lead Management Prospect To Close Order To Cash Most Valuable Customer Fulfillment Retail Telephone Mail Order Direct Sales Web Customer

Excellent Customer Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Customer Service Excellence Objective ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],To provide a customer with a buying experience that makes them: Four things customers want from the companies he/she does business with: Peppers and Rogers, 1/20/03

Great things are not done by impulse but by a series of small things brought together. - Vincent van Gogh

#8. Be Customer-Centric ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

#7. Keep the Communication Lines Open and Be Proactive ,[object Object],[object Object],[object Object],[object Object],[object Object]

#6. Be Responsive ,[object Object],[object Object],[object Object]

#5. Keep their Promises ,[object Object],[object Object],[object Object],[object Object]

#4. Be Flexible and Adaptable ,[object Object],[object Object],[object Object]

#3. Empower Their People ,[object Object],[object Object],[object Object]

#2. Follow-up with Customer Satisfaction ,[object Object],[object Object],[object Object],[object Object],[object Object]

#1. Show They Care! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Thank you!!

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Wpg 8 Pts Of Light Cust Svc

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