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Rail Challenges
Rail Research Directions
March 2012

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     ARTC,   A   STRONG, EFFICIENT, SUSTAINABLE RAIL LINK   IN THE   NATIONAL LOGISTICS CHAIN
This Presentation

     1.      ARTC Background

     2.      ARTC Business Strategy

     3.      Key Challenges

     4.      Imperatives for Success

     5.      Summary




20/08/2012   ARTC, A STRONG, EFFICIENT, SUSTAINABLE RAIL LINK IN THE NATIONAL LOGISTICS CHAIN   2
Business Snapshot

•     ARTC established in 1998 as a rail track infrastructure business owning and operating the
      interstate rail network in SA

•     Over past 10 years has progressively expanded network to include the majority of the
      interstate network under long term lease arrangements. This includes the Hunter Valley
      coal network

•     Owns or leases over 8,500 route km of track

•     Corporations Law Company with 100% of shares owned by the Australian Government

•     Charges access fees to train operators and other customers for use of the rail Brisbane
                                                                                     network




    Perth


                                 ARTC Network                                             Sydney
                                                      Adelaide




                                                                           Melbourne
             ARTC, A STRONG, EFFICIENT, SUSTAINABLE RAIL LINK IN THE NATIONAL LOGISTICS CHAIN      3
ARTC Business Network

                                              Primarily supports
                                                coal transport



                                                 Hunter Valley:
                                                                                        Brisbane
                                                 Increase capacity to meet port
                                                 allocations & domestic coal
                                                 requirements



Perth      Interstate Network – East West:
           Increase rail volume above                                                    Sydney
           economic growth                      Adelaide




                                                                       Melbourne


                     Primarily supports
                       general freight                     Interstate Network – North South:
                         transport                         Increase rail volumes through
                                                           significant growth in rail’s share of
                                                           freight transport market
        ARTC, A STRONG, EFFICIENT, SUSTAINABLE RAIL LINK IN THE NATIONAL LOGISTICS CHAIN
Business Structure

Total staff : 830 employees
Total FY11 revenue : $652 million            ARTC



   HUNTER VALLEY                            INTERSTATE


 Provision of network                   Provision of network
services to support coal                 services to support
   delivery and other                  general freight delivery
  commodities on the                  and other commodities on
   Hunter Valley rail                     the interstate rail
        network                                network




1336 route kilometres                  6175 route kilometres
Access revenue $280m                   Access revenue $254m




      ARTC, A STRONG, EFFICIENT, SUSTAINABLE RAIL LINK IN THE NATIONAL LOGISTICS CHAIN
Interstate Network:
                                                                            East West Corridor

•     East-West corridor is a vital logistics connection to and from WA

•     Mature market characterised by high rail share

•     Rail largely meets market requirements on this corridor

•     More than competitive with road

•     Transit times are oriented around a late evening cut off in Melbourne for an early morning
      arrival in Perth
                                                                                              B ris
                                                                                                   ban
•     Total Major Works - $1.3 Billion                                                                e




                                                                                                          19%
                                                                                                          (S-B)

    Perth
                                        81%
                                       (E-W)                                                  Sydney
                                                                 Adelaide




                    ARTC Network
                    (With rail share of the land transport market)             Melbourne   11%
                                                                                           (M-S)


               ARTC, A STRONG, EFFICIENT, SUSTAINABLE RAIL LINK IN THE NATIONAL LOGISTICS CHAIN
Interstate Network:
                                                                North South Corridor

•   Significant market opportunity but corridor has seen a steady erosion of rail’s market share
    since 1960’s

•   ARTC initiated an improvement strategy in 2004 following 30 years of under-investment
    along this corridor

•   Objective in taking up the NSW and standard gauge Qld network was to create opportunity to
    turn around rail’s competitiveness by focusing on transit time, reliability and capacity
    improvement

                                                                                                          (Rail share of
•   Total Major Works - $2.8 Billion                                                                     land transport
                                                                                              Brisbane       market)




                                                                                                             <10%
                                                                                                               (S-B)



     Perth                                                                          Parkes
                                                                                                Sydney

                                                    Adelaide                                                        24%
                                                                                                                   (M-B)


                                                                        Melbourne            <10%
                                                                                             (M-S)             1

              ARTC, A STRONG, EFFICIENT, SUSTAINABLE RAIL LINK IN THE NATIONAL LOGISTICS CHAIN
Hunter Valley

•   Latest ARTC strategy the 2011 – 2020 Hunter Valley Corridor
    Capacity Strategy has been released and is the fifth edition


•   Coal volumes expected to double over the next 5 years from
    100 mtpa to >200 mtpa. Beyond that Terminal 4


•   Strategy is designed to ensure capacity is kept ahead of
    contractual demand


•   Future network infrastructure investment value in excess of
    $800 million (excluding T4)


•   HV Coal Chain Coordinating (HVCCC) group represents all
    participants in the coal supply chain to ensure optimal
    performance


•   New ACCC Access Undertaking effective from July 2011



              ARTC, A STRONG, EFFICIENT, SUSTAINABLE RAIL LINK IN THE NATIONAL LOGISTICS CHAIN   8
ARTC Business Strategy
•   Provide safe, seamless and efficient access to users of the rail
    network


•   Pursue a growth strategy for interstate rail through improved
    efficiency, reliability and competitiveness


•   Seek to keep network capacity ahead of demand


•   Improve the rail network through better asset management, capital
    investment and technological improvement


•   Develop a customer service culture and work in partnership with
    industry participants including end users, freight logistics companies,
    train operators and other stakeholders to position rail as a vital and
    valued component of the transport supply chain




             ARTC, A STRONG, EFFICIENT, SUSTAINABLE RAIL LINK IN THE NATIONAL LOGISTICS CHAIN
Commodity Mix

                  Revenue (% )
100.0%                                  4.9%
                5.5%

               7.2%                     7.7%
               7.3%                     7.1%
 80.0%



 60.0%
               45.6%                47.5%



 40.0%



 20.0%
               34.5%                32.8%



  0.0%
              2009/10              2010/11

 Intermodal    Coal     Steel    Bulk          Passenger




         ARTC, A STRONG, EFFICIENT, SUSTAINABLE RAIL LINK IN THE NATIONAL LOGISTICS CHAIN   10
Interstate Network:
                                                                               Corridor Intermodal Freight Users
The table below illustrates current rail corridor users -
                                                                                        North South     East West

                                                     Pacific National                        x              x
Rail Operator




                                                     QR National                             x              x

                                                     SCT Logistics                                          x

                                                     Freightliner                            x

                                                     Toll Group                             ^               x

                                                     Linfox                                 ^               x

                                                     Sadliers Transport                     ^               x
Freight Forwarder




                                                     K&S Corporation                        ^               x

                                                     Simon National Carriers                                x

                                                     Rand Refrigerated                                      x

                                                     Ron Finemore Transport                 ^

                                                     TNT                                    ^               x

                                                     Woolworths                             ^               x

                                                     AMCOR                                                  x

                                                     Lion Nathan                                            x

                                                     Coles                                  ^               x

                                                     Fonterra                               ^               x

                                                     Colgate Palmolive                                      x
End User




                                                     Coca-Cola Amatil                                       x

                                                     Murray Goulburn                        ^

                                                     Fosters                                ^               x

                                                     BlueScope                              X               x

                                                     Bunnings                               ^               x

                                                     Toyota                                 ^               x

                                                     Holden                                 ^               x


                    ^ - Part TimeARTC, A
                                 Rail Users
                                                                          Opportunity
                                              STRONG, EFFICIENT, SUSTAINABLE RAIL LINK IN THE NATIONAL LOGISTICS CHAIN
                    X – Regular Rail Users
Interstate Network:
                                                        The North South Problem

•   Road infrastructure on North South corridor has been vastly superior to rail reflecting the
    disparity in the levels of past investment and corridor alignment between the modes


•   Transit time and reliability has heavily favoured road in a market where reliability seems to
    be the dominant factor of choice


•   Sydney metropolitan bottleneck severely impacts rail’s ability to deliver


•   Rail has had insufficient network capacity at market preferred times

•   Road is considered more convenient to use and is perceived to be more flexible, innovative
    and customer friendly


•   Access to rail infrastructure and terminal facilities is considered a major constraint in using
    rail


•   Price differentials between road and rail not well understood




              ARTC, A STRONG, EFFICIENT, SUSTAINABLE RAIL LINK IN THE NATIONAL LOGISTICS CHAIN        12
Interstate Network:
                                                Overview of Rail Challenges

•   Rail is not considered the land transport mode of first choice for high volume
    intermodal freight in many parts of Australia on many corridors despite rail’s
    inherent advantages – policy failure


•   Rail needs to play a bigger role in an expanding transport market to drive
    national productivity improvement, increase our international competitiveness
    and drive growth in our economy

        The fact is the 21st century will deliver increasing population, environmentally
        conscious governments, communities and business, and a desire and need to raise
        living standards through increased national productivity, competiveness and efficiency


•   Investment in intermodal infrastructure, introduction of new technology,
    productivity improvement, ongoing regulatory and policy reform must
    continue to allow the most efficient and least polluting means of transport to
    continue its development.




        ARTC, A STRONG, EFFICIENT, SUSTAINABLE RAIL LINK IN THE NATIONAL LOGISTICS CHAIN         13
The Five Imperatives for Intermodal Rail


Imperative 1
     Deliver Network Performance


         •    Safe                                                Investment
                                                                  Condition monitoring
         •    Reliable
                                                      HOW         Analysis
         •    Cost effective
                                                                  Optimisation
         •    Efficient                                           Continuous improvement




Imperative 2
     Become an active and informed member of customer supply chains


         •    Focus on the customer and improve service
         •    Understand customer needs and rail’s impact on supply chains
         •    Present as a unified transport mode (freight forwarder, train operator, track owner)
         •    Strive for continuous improvement

                                                                  Analysing customer needs
                                                                  Supply chain costing across modes
                                                      HOW
                                                                  Performance standards
                                                                  Operational coordination
                                                                  Inventory control
             ARTC, A STRONG, EFFICIENT, SUSTAINABLE RAIL LINK IN THE NATIONAL LOGISTICS CHAIN          14
The Five Imperatives for Intermodal Rail

Imperative 3
     Become hard-wired to the supply chain through effective linkages and integration

         •    Develop intermodal terminal precincts characterised by efficient train loading and unloading
              facilities, adjacent warehousing and distribution centres and nearby access to rail and freeway
              corridors
         •    Deployment and integration of advanced technology
         •    Make rail more convenient and easier to use
         •    Sell the benefits


                                           Future land use planning and development
                                           Joint road and rail infrastructure planning
                                  HOW      Common user intermodal terminals
                                           Integration of technology
                                           Freight consignment tracking




             ARTC, A STRONG, EFFICIENT, SUSTAINABLE RAIL LINK IN THE NATIONAL LOGISTICS CHAIN              15
The Five Imperatives for Intermodal Rail


Imperative 4
     Attract and retain the best people

         •    Make rail an employer of choice in the transport sector to drive performance improvement




Imperative 5
     Regulatory and Policy Reform

         •    Strive to achieve competitive neutrality between road and rail infrastructure to foster optimal
              investment programs across transport modes – value for transport investment dollar
         •    Reduce the regulatory burden
         •    Promote the environmental, social and productivity advantages of rail as economic advantages
              and stimulants

                                           Single regulator models
                                           Common standards
                                           Incentives for using low carbon transport modes
                              HOW
                                           Recognition that road congestion and safety are economic
                                             impediments and that alternatives should be actively
                                             promoted through policy decisions

             ARTC, A STRONG, EFFICIENT, SUSTAINABLE RAIL LINK IN THE NATIONAL LOGISTICS CHAIN               16
Intermodal Terminals

                                                                                                                                   There is evidence of a strong need
                                                                                                                                   for substantially increased
                                Darwin




                                                                                                                                   intermodal terminal capacity in the
                                                                                                                                   capital cities, especially Sydney &
                                                                                                                                   Melbourne

                                                                                                                                   There is a need for an effective
                                                                                                                                   interface between road & rail at
                                          Alice Springs
                                                                                                                                   critical locations to ensure supply
                                                                                                                                   chain efficiency
                                                                                                               Brisbane
                                                                                                                        Brisbane
                                                                                                              (Bromelton)
                                         Tarcoola
            Kalgoorlie


                                                                               Broken Hill                      Werris Creek
                                                           Pt Augusta
   Perth                                        Whyalla
                                                             Crystal Brook
  Kwinana
                                                                                             Parkes
                                                                                                         Sydney Newcastle
                                                                                                                 Sydney
                                                                 Adelaide                Cootamundra   (Moorebank)
                                                                                                             Macarthur
                                                                                                              Port Kembla
                                                                                                  Albury
                                                                         Wolseley
                                                                              Melbourne
                                                                               (Western
                                                                             Geelong
                                                                                     Melbourne

                                                                              Melbourne)


Whilst there are private intermodal terminals in
Australia, including some owned by the major rail
transport operators, governments need to develop a
position on the location, ownership & operation of the
future network of multi-user intermodal terminals

                         ARTC, A STRONG, EFFICIENT, SUSTAINABLE RAIL LINK IN THE NATIONAL LOGISTICS CHAIN                                                            17
                                                          (National Land Freight Strategy, Feb 2011)
Summary

•   There are significant growth prospects for rail with large potential on the North South
    corridor
    •   ARTC North South investment program will deliver significant improvements
    •   Improving reliability is key
    •   New focus on growth, business development and industry cooperation


•   In the Hunter Valley, challenge is to keep capacity ahead of rapidly growing demand


•   Increased intermodal terminal capacity is vital to meet future growth demands


•   Safety performance is a key challenge


•   ARTC and the rest of the industry need to enhance and maintain a customer focus, and
    work collaboratively to meet customer needs




             ARTC, A STRONG, EFFICIENT, SUSTAINABLE RAIL LINK IN THE NATIONAL LOGISTICS CHAIN   18

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Rail Directions Workshop: ARTC

  • 1. Rail Challenges Rail Research Directions March 2012 EnterFullerton John name Enter Executive Officer Chief job title ARTC, A STRONG, EFFICIENT, SUSTAINABLE RAIL LINK IN THE NATIONAL LOGISTICS CHAIN
  • 2. This Presentation 1. ARTC Background 2. ARTC Business Strategy 3. Key Challenges 4. Imperatives for Success 5. Summary 20/08/2012 ARTC, A STRONG, EFFICIENT, SUSTAINABLE RAIL LINK IN THE NATIONAL LOGISTICS CHAIN 2
  • 3. Business Snapshot • ARTC established in 1998 as a rail track infrastructure business owning and operating the interstate rail network in SA • Over past 10 years has progressively expanded network to include the majority of the interstate network under long term lease arrangements. This includes the Hunter Valley coal network • Owns or leases over 8,500 route km of track • Corporations Law Company with 100% of shares owned by the Australian Government • Charges access fees to train operators and other customers for use of the rail Brisbane network Perth ARTC Network Sydney Adelaide Melbourne ARTC, A STRONG, EFFICIENT, SUSTAINABLE RAIL LINK IN THE NATIONAL LOGISTICS CHAIN 3
  • 4. ARTC Business Network Primarily supports coal transport Hunter Valley: Brisbane Increase capacity to meet port allocations & domestic coal requirements Perth Interstate Network – East West: Increase rail volume above Sydney economic growth Adelaide Melbourne Primarily supports general freight Interstate Network – North South: transport Increase rail volumes through significant growth in rail’s share of freight transport market ARTC, A STRONG, EFFICIENT, SUSTAINABLE RAIL LINK IN THE NATIONAL LOGISTICS CHAIN
  • 5. Business Structure Total staff : 830 employees Total FY11 revenue : $652 million ARTC HUNTER VALLEY INTERSTATE Provision of network Provision of network services to support coal services to support delivery and other general freight delivery commodities on the and other commodities on Hunter Valley rail the interstate rail network network 1336 route kilometres 6175 route kilometres Access revenue $280m Access revenue $254m ARTC, A STRONG, EFFICIENT, SUSTAINABLE RAIL LINK IN THE NATIONAL LOGISTICS CHAIN
  • 6. Interstate Network: East West Corridor • East-West corridor is a vital logistics connection to and from WA • Mature market characterised by high rail share • Rail largely meets market requirements on this corridor • More than competitive with road • Transit times are oriented around a late evening cut off in Melbourne for an early morning arrival in Perth B ris ban • Total Major Works - $1.3 Billion e 19% (S-B) Perth 81% (E-W) Sydney Adelaide ARTC Network (With rail share of the land transport market) Melbourne 11% (M-S) ARTC, A STRONG, EFFICIENT, SUSTAINABLE RAIL LINK IN THE NATIONAL LOGISTICS CHAIN
  • 7. Interstate Network: North South Corridor • Significant market opportunity but corridor has seen a steady erosion of rail’s market share since 1960’s • ARTC initiated an improvement strategy in 2004 following 30 years of under-investment along this corridor • Objective in taking up the NSW and standard gauge Qld network was to create opportunity to turn around rail’s competitiveness by focusing on transit time, reliability and capacity improvement (Rail share of • Total Major Works - $2.8 Billion land transport Brisbane market) <10% (S-B) Perth Parkes Sydney Adelaide 24% (M-B) Melbourne <10% (M-S) 1 ARTC, A STRONG, EFFICIENT, SUSTAINABLE RAIL LINK IN THE NATIONAL LOGISTICS CHAIN
  • 8. Hunter Valley • Latest ARTC strategy the 2011 – 2020 Hunter Valley Corridor Capacity Strategy has been released and is the fifth edition • Coal volumes expected to double over the next 5 years from 100 mtpa to >200 mtpa. Beyond that Terminal 4 • Strategy is designed to ensure capacity is kept ahead of contractual demand • Future network infrastructure investment value in excess of $800 million (excluding T4) • HV Coal Chain Coordinating (HVCCC) group represents all participants in the coal supply chain to ensure optimal performance • New ACCC Access Undertaking effective from July 2011 ARTC, A STRONG, EFFICIENT, SUSTAINABLE RAIL LINK IN THE NATIONAL LOGISTICS CHAIN 8
  • 9. ARTC Business Strategy • Provide safe, seamless and efficient access to users of the rail network • Pursue a growth strategy for interstate rail through improved efficiency, reliability and competitiveness • Seek to keep network capacity ahead of demand • Improve the rail network through better asset management, capital investment and technological improvement • Develop a customer service culture and work in partnership with industry participants including end users, freight logistics companies, train operators and other stakeholders to position rail as a vital and valued component of the transport supply chain ARTC, A STRONG, EFFICIENT, SUSTAINABLE RAIL LINK IN THE NATIONAL LOGISTICS CHAIN
  • 10. Commodity Mix Revenue (% ) 100.0% 4.9% 5.5% 7.2% 7.7% 7.3% 7.1% 80.0% 60.0% 45.6% 47.5% 40.0% 20.0% 34.5% 32.8% 0.0% 2009/10 2010/11 Intermodal Coal Steel Bulk Passenger ARTC, A STRONG, EFFICIENT, SUSTAINABLE RAIL LINK IN THE NATIONAL LOGISTICS CHAIN 10
  • 11. Interstate Network: Corridor Intermodal Freight Users The table below illustrates current rail corridor users - North South East West Pacific National x x Rail Operator QR National x x SCT Logistics x Freightliner x Toll Group ^ x Linfox ^ x Sadliers Transport ^ x Freight Forwarder K&S Corporation ^ x Simon National Carriers x Rand Refrigerated x Ron Finemore Transport ^ TNT ^ x Woolworths ^ x AMCOR x Lion Nathan x Coles ^ x Fonterra ^ x Colgate Palmolive x End User Coca-Cola Amatil x Murray Goulburn ^ Fosters ^ x BlueScope X x Bunnings ^ x Toyota ^ x Holden ^ x ^ - Part TimeARTC, A Rail Users Opportunity STRONG, EFFICIENT, SUSTAINABLE RAIL LINK IN THE NATIONAL LOGISTICS CHAIN X – Regular Rail Users
  • 12. Interstate Network: The North South Problem • Road infrastructure on North South corridor has been vastly superior to rail reflecting the disparity in the levels of past investment and corridor alignment between the modes • Transit time and reliability has heavily favoured road in a market where reliability seems to be the dominant factor of choice • Sydney metropolitan bottleneck severely impacts rail’s ability to deliver • Rail has had insufficient network capacity at market preferred times • Road is considered more convenient to use and is perceived to be more flexible, innovative and customer friendly • Access to rail infrastructure and terminal facilities is considered a major constraint in using rail • Price differentials between road and rail not well understood ARTC, A STRONG, EFFICIENT, SUSTAINABLE RAIL LINK IN THE NATIONAL LOGISTICS CHAIN 12
  • 13. Interstate Network: Overview of Rail Challenges • Rail is not considered the land transport mode of first choice for high volume intermodal freight in many parts of Australia on many corridors despite rail’s inherent advantages – policy failure • Rail needs to play a bigger role in an expanding transport market to drive national productivity improvement, increase our international competitiveness and drive growth in our economy The fact is the 21st century will deliver increasing population, environmentally conscious governments, communities and business, and a desire and need to raise living standards through increased national productivity, competiveness and efficiency • Investment in intermodal infrastructure, introduction of new technology, productivity improvement, ongoing regulatory and policy reform must continue to allow the most efficient and least polluting means of transport to continue its development. ARTC, A STRONG, EFFICIENT, SUSTAINABLE RAIL LINK IN THE NATIONAL LOGISTICS CHAIN 13
  • 14. The Five Imperatives for Intermodal Rail Imperative 1 Deliver Network Performance • Safe  Investment  Condition monitoring • Reliable HOW  Analysis • Cost effective  Optimisation • Efficient  Continuous improvement Imperative 2 Become an active and informed member of customer supply chains • Focus on the customer and improve service • Understand customer needs and rail’s impact on supply chains • Present as a unified transport mode (freight forwarder, train operator, track owner) • Strive for continuous improvement  Analysing customer needs  Supply chain costing across modes HOW  Performance standards  Operational coordination  Inventory control ARTC, A STRONG, EFFICIENT, SUSTAINABLE RAIL LINK IN THE NATIONAL LOGISTICS CHAIN 14
  • 15. The Five Imperatives for Intermodal Rail Imperative 3 Become hard-wired to the supply chain through effective linkages and integration • Develop intermodal terminal precincts characterised by efficient train loading and unloading facilities, adjacent warehousing and distribution centres and nearby access to rail and freeway corridors • Deployment and integration of advanced technology • Make rail more convenient and easier to use • Sell the benefits  Future land use planning and development  Joint road and rail infrastructure planning HOW  Common user intermodal terminals  Integration of technology  Freight consignment tracking ARTC, A STRONG, EFFICIENT, SUSTAINABLE RAIL LINK IN THE NATIONAL LOGISTICS CHAIN 15
  • 16. The Five Imperatives for Intermodal Rail Imperative 4 Attract and retain the best people • Make rail an employer of choice in the transport sector to drive performance improvement Imperative 5 Regulatory and Policy Reform • Strive to achieve competitive neutrality between road and rail infrastructure to foster optimal investment programs across transport modes – value for transport investment dollar • Reduce the regulatory burden • Promote the environmental, social and productivity advantages of rail as economic advantages and stimulants  Single regulator models  Common standards  Incentives for using low carbon transport modes HOW  Recognition that road congestion and safety are economic impediments and that alternatives should be actively promoted through policy decisions ARTC, A STRONG, EFFICIENT, SUSTAINABLE RAIL LINK IN THE NATIONAL LOGISTICS CHAIN 16
  • 17. Intermodal Terminals There is evidence of a strong need for substantially increased Darwin intermodal terminal capacity in the capital cities, especially Sydney & Melbourne There is a need for an effective interface between road & rail at Alice Springs critical locations to ensure supply chain efficiency Brisbane Brisbane (Bromelton) Tarcoola Kalgoorlie Broken Hill Werris Creek Pt Augusta Perth Whyalla Crystal Brook Kwinana Parkes Sydney Newcastle Sydney Adelaide Cootamundra (Moorebank) Macarthur Port Kembla Albury Wolseley Melbourne (Western Geelong Melbourne Melbourne) Whilst there are private intermodal terminals in Australia, including some owned by the major rail transport operators, governments need to develop a position on the location, ownership & operation of the future network of multi-user intermodal terminals ARTC, A STRONG, EFFICIENT, SUSTAINABLE RAIL LINK IN THE NATIONAL LOGISTICS CHAIN 17 (National Land Freight Strategy, Feb 2011)
  • 18. Summary • There are significant growth prospects for rail with large potential on the North South corridor • ARTC North South investment program will deliver significant improvements • Improving reliability is key • New focus on growth, business development and industry cooperation • In the Hunter Valley, challenge is to keep capacity ahead of rapidly growing demand • Increased intermodal terminal capacity is vital to meet future growth demands • Safety performance is a key challenge • ARTC and the rest of the industry need to enhance and maintain a customer focus, and work collaboratively to meet customer needs ARTC, A STRONG, EFFICIENT, SUSTAINABLE RAIL LINK IN THE NATIONAL LOGISTICS CHAIN 18