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Transformational Government
…leading cities through the change
         Graham.Colclough@capgemini.com
                   Global Cities
                +44 771 031 3944
10,000 years of cities
                                                                     Urbanisation through the Centuries
                                                                     Urbanisation through the Centuries
                                                                                                                                                                                     Where to Next?
                                                                                                                                                             30% of world
                                                                                                                                                             population is
                                                                                                                                                             urban                                                  ?
                                                                                                                                   Progress in agriculture and
                                                                                                                                   industrialisation combine in                       • 50% of world
                                                                                                                                                                                        population is urban
   Emergence of Cities




                                                                                                                                     the European Industrial
                                                                                              More towns are founded                  Revolution to drive an                          • 60% in the
                                                                                              than at any time                           urban explosion                                developed world
                          Neolithic man        Onslaught by                                   between the fall of Rome
                          achieves first       Nomadic tribes                                 and the present
                          semi-permanent                                                                               Absolutism drives                   7% of a
                          settlement           culminating in                                                          urban revival by                                      Growth in residence and
                                               the “Hellenic                                                                                               growing world     consumption eclipses
                                                                                     Beginning of                      speeding uptake of                  population is
                                               Dark Ages”                          European Revival                    new technology                                        industrial growth in
                                                                                                                                                           urban             Europe’s cities
                                First                   Greek and
                                Permanent               Phoenician city-      Fall of Rome;                                                    Urban populations play a
                                cities                  states founded all beginning                                Urbanisation               critical role in European
                                       Cities at        around the            of Dark Ages                                                     Enlightenment
                                                                                                                    subsides as wars
                                       Ur, and          Mediterranean                                               and plague take
                                       in Indus,                                                                                                                                    Tokyo leads NY
                                                            Zenith                                                  hold                                                            1975 27mn;
                                       Nile and             Of Greek
                                       Wei-Ho                                                                                                    London over-takes                  now 35mb
                                                            Golden Age                                                                           Beijing 1.35mn: 1825
                                       Valleys                      Rome: world’s
                                                                    largest city                                                            Beijing is             New York
                                                                    1mn pop.                                                                world’s largest        takes lead
                                                                                                                                            city 1.1mn pop.        1925: 7.8mn

                         8000     3500      2000    800 BC      500 BC    0    500 AD     1000       1100       1300      1400   1500     1700      1800      1850      1900         1950         2000


World population (bn)bb:
World population (bn) :                                                  0.2
                                                                         0.2              0.3
                                                                                          0.3                                    0.45
                                                                                                                                 0.45    0.5
                                                                                                                                         0.5     0.7 1.0
                                                                                                                                                 0.7 1.0          1.2
                                                                                                                                                                  1.2      1.6 2.0 2.5 4.0 6.1bn
                                                                                                                                                                           1.6 2.0 2.5 4.0 6.1bn



Sources: (a) “City”, Encyclopaedia Britannica, 2006; (b) "Ancient Rome," Microsoft® Encarta® Online Encyclopaedia 2006;
           (c) “World population growth” at http://geography.about.com/od/obtainpopulationdata/a/worldpopulation.htm                                                       © 2011 Capgemini. All rights reserved.       2
…so what next?

“The future is already here — it's
just not very evenly distributed”
William Gibson 1993




 So, how to help the 99% of cities that are not “smart”?
Growth ! – not just Urbanisation
      billions
        10
                      Developing
         8            regions
                      Industrialised
                                                3 x in 1
                      regions
          6                                     lifetime

          4


          2



          1750                   1800   1850   1900        1950   2000   2050

Source: UN Population Division 2005
The world                                           … by carbon emissions




    • 5% of world
      population
    • 25% of CO2




Source: http://ddimick.typepad.com/dennis_dimicks_blog/politics/



                                                                                           6
We face non-trivial, long-term challenges
               Demographics

                               Societal cohesion
Rampant consumerism
                                        Energy
          Economic viability
                                                    Climate change
                               Public Health
                                                     Public Security
         (Squalid) Urbanisation
                                        Food

     Information governance
                                                   Sustainability
                               Water                …or Viability?!

It‟s time to act, and it‟s a collective responsibility                 7
World cities need to get WAY
smarter !
‘Smart’ is but a step on the
journey
                                                    Sustainable
                                                    •   Excellently Led
                                                    •   Collaborative
                                  “Smart”           •   Economy minded
                            • Cost effective        •   Resourceful
                            • Efficient             •   Trusted
  Service-Oriented          • Pro-active            •   Dynamic Policy
                            • Information-centric   •   Predictive
   • Outcome focused        • Leverage
   • Customer-intelligent     technology
   • „Whole view‟           • Socially connected
   • Responsive             • Integrated
   • Listening              • „Platformed‟
   • Operationally
     excellent                                                             Better information doesn‟t
   • Accessible                                           Customer        mean better decisions ... that
                                     Using ICT to          Insight &        requires the „3 pillars‟ of
                  Collaborative       Transform           Enrolment       excellent city management.
                   Leadership




                                                                                     © 2011 Capgemini. All rights reserved.   9
“Smart Cities” are much more
than just technology !
                   Start               Service-O                     “Smart”                  Sustain
Collaborative
Leadership
Policy & Legal

Customer
insight
Budget & Perf.
Mgmt
Service
Orientation

Technology


                                                      Mobility
                                     eVehicle
                                                                               Public Admin
                           Grid         DR                  Economy

                                     Smart Utilities                 Smart City           Health & Social
              Smart Buildings                                                                  Care
                  Meters
                                  Renewables                     Place
                                                                                   Learning
                                             Connectivity           Security



                                                                                                   © 2010 Capgemini. All rights reserved.   10
Three vital ingredients for superb
city leadership
          Sustained Collaborative
          Leadership


                             1


                                       2
                   3

    Transformation through       Customer Insight &
    Technology                   Enrolment
Sustained Collaborative
Leadership


                1
                              How to align (ALL) Key
                              Stakeholders?
                          3
        2




   The Partnership Journey
                          3      4            5        6           7             8             2         1




                    Current   Drivers to    The     Strategic   Roadmap    Governance &     Tangible   Singular
                    Reality      act       Vision    Themes               Operating Model   Outcomes     Goal



     “Our current structures are
     too big to sort out the small
     things, and too small to sort
     out the big things”
     Barry Quirk, CEO, London B of Lewisham
“My team […] know very
 well that Londoners are
 our masters. They are
 the people we work for
 and the improvements
 we make will always be
 designed around
 their     needs”.


                How does one convert good
                political intent into reality?
Source: Ipsos Mori “Understanding Society” May 2011
2
     1


               3
                               How to develop Customer
         Customer Insight &
         Enrolment
                               Insight?
                                                                             1                  2           3                                                                 4                                   5                                                           6




                                                                                          g




                                                                                                                                                            nt



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                                                                                                                                                                                                                        ss
                                                                                                                                  ng
                                                                                 de
                                           Worldwide




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                                                                                                         nit
                                             Country




                                                                                                                                                                      Se
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                                                                                                                                                                                                    rso
                                                                                                          u
                                                                                                       mm



                                                                                                                                              ity


                                                                                                                                                                                                  Pe
                                              County




                                                                                                                                            un
                                                                                                    Co


                                                                                                                                  mm
                                            Community




                                                                                                                              Co
                                          Social network                                                                                                                                  Place
                                                                                                                                      Health                                               Ecology                             Learning




                                                                                                                                                                                                                                                            Knowledge
                                                                                                                  Diversity
                                                                                                                                                                          Safety                         Leisure




                                                                                                                                                                                                                                                             Skills &
                                                Me                                                                                                                  Mobility                            Opportunity




                                                                                                                                            Participation




                                                                                                                                                                                                                               Re-investment
                                                                                                                                                                                           Design




                                                                                                                                  Sharing




                                                                                                                                                                                                                                                Work
                                                                                                                                                                                          Wellness




                                                                                                                                                                                                                                                                              Prospects
                                                                                                                  Communication




                                                                                                                                                            Neighbourliness
                                                                                                         People




                                                                                                                                                                                                                                                                 Enterprise
                                                                                                                                                                                                                  Innovation
                                                                                                                                                                              Inclusive




                                                                                                                                                                                                         Growth
                                                                             Payments




                                                                                                                                            Democracy




                                                                                                                                                                                                                                               Production
                                                                                                                                                                                                                               Investment
                                                                                                                                                                                           Effective




                                                                                                                                  Trust
                                                                                                                                                                                          Technology


    Planning                                                            Tax


                                                                                                                   Behavior
                                                                                                                                                                    Access                              Responsive




                                                                                                                                                                                                                                                                 Wealth
                                                            Care                                                                                            Pro-active                                  Ownership


                              Transport                    Services                                                                Informal                                               Integration                           Formal
                                             Environment
                                                                                                                                                                              Partnerships
                                                                                                                                                                                                                                                                                          14
1


                     3
                         ..& enrol them: to change
                         work & travel behaviours
    2

Transformation through
Technology
1


                                      3
                                                     What is “Public Data” – and what
                                                     value is locked up within it?
2

                                Customer Insight &
                                Enrolment




                  Hi                                                                                  Value
                                                                                                      predominantly
                                                                       Parks
    Ease to extract value




                                    Public Toilets                                     Schools
                                                                                                      Citizen
                                                            Sports Facilities                         Both
                                                                                   Museums
                                                                                                      Admin
                                               Fishing areas
                                                                       Hospitals        Health centres
                                                                     Environmental
                                     Public Buildings                     Data         Public Funds

                                            Politicians Expenses        Tax Revenues         Timetables
                                                      Rent & House
                                                         Prices          Location-based
                                                                        Public Expenditure     Real-time
                                                                                             Transport data     Hi

                                                                                                 Value Potential
„Location Data‟ is perhaps the most (initially) obvious „win‟
ICT to transform:
           1


                     3
    2

Transformation through
Technology
                         Mrs Ali’s Story…
Seeking better outcomes…
“twice as good, in half the time, for half as much”, in:
• Health
• Mobility
• Resource consumption
• Assets
• Business / Economy
• …

…involves us all!
Sustained Collaborative
Leadership




        2
                1


                          3
                                     It’s time to measure ICT-
                                     enabled outcomes
            We benchmark EU National eGov – it’s maybe time
            to look at City ICT performance more rigorously

                              Balanced Scorecard




                    Data Sources                   Analytical Tool   Visualisation   Publications
2001
EU progress on eGovernment                       2009
                                                 2010 2
                                                      0

 20 Services
                              Usage & Outcomes
         User Experience
                              Regional/Local Analysis
 eProcurement
                Country Landscaping

                           Leading (International) Practices
 Business Life Event
               Horizontal Enablers
Citizen Life Event                Action Learning Groups (ALGs)
Thanks!
Graham Colclough
Vice President
Capgemini
Global Cities & European Institutions
Graham.Colclough@capgemini.com
+44 771 031 3944

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Creating Smarter Cities 2011 - 22 - Graham Colclough - Transformational government

  • 1. Transformational Government …leading cities through the change Graham.Colclough@capgemini.com Global Cities +44 771 031 3944
  • 2. 10,000 years of cities Urbanisation through the Centuries Urbanisation through the Centuries Where to Next? 30% of world population is urban ? Progress in agriculture and industrialisation combine in • 50% of world population is urban Emergence of Cities the European Industrial More towns are founded Revolution to drive an • 60% in the than at any time urban explosion developed world Neolithic man Onslaught by between the fall of Rome achieves first Nomadic tribes and the present semi-permanent Absolutism drives 7% of a settlement culminating in urban revival by Growth in residence and the “Hellenic growing world consumption eclipses Beginning of speeding uptake of population is Dark Ages” European Revival new technology industrial growth in urban Europe’s cities First Greek and Permanent Phoenician city- Fall of Rome; Urban populations play a cities states founded all beginning Urbanisation critical role in European Cities at around the of Dark Ages Enlightenment subsides as wars Ur, and Mediterranean and plague take in Indus, Tokyo leads NY Zenith hold 1975 27mn; Nile and Of Greek Wei-Ho London over-takes now 35mb Golden Age Beijing 1.35mn: 1825 Valleys Rome: world’s largest city Beijing is New York 1mn pop. world’s largest takes lead city 1.1mn pop. 1925: 7.8mn 8000 3500 2000 800 BC 500 BC 0 500 AD 1000 1100 1300 1400 1500 1700 1800 1850 1900 1950 2000 World population (bn)bb: World population (bn) : 0.2 0.2 0.3 0.3 0.45 0.45 0.5 0.5 0.7 1.0 0.7 1.0 1.2 1.2 1.6 2.0 2.5 4.0 6.1bn 1.6 2.0 2.5 4.0 6.1bn Sources: (a) “City”, Encyclopaedia Britannica, 2006; (b) "Ancient Rome," Microsoft® Encarta® Online Encyclopaedia 2006; (c) “World population growth” at http://geography.about.com/od/obtainpopulationdata/a/worldpopulation.htm © 2011 Capgemini. All rights reserved. 2
  • 3. …so what next? “The future is already here — it's just not very evenly distributed” William Gibson 1993 So, how to help the 99% of cities that are not “smart”?
  • 4. Growth ! – not just Urbanisation billions 10 Developing 8 regions Industrialised 3 x in 1 regions 6 lifetime 4 2 1750 1800 1850 1900 1950 2000 2050 Source: UN Population Division 2005
  • 5. The world … by carbon emissions • 5% of world population • 25% of CO2 Source: http://ddimick.typepad.com/dennis_dimicks_blog/politics/ 6
  • 6. We face non-trivial, long-term challenges Demographics Societal cohesion Rampant consumerism Energy Economic viability Climate change Public Health Public Security (Squalid) Urbanisation Food Information governance Sustainability Water …or Viability?! It‟s time to act, and it‟s a collective responsibility 7
  • 7. World cities need to get WAY smarter !
  • 8. ‘Smart’ is but a step on the journey Sustainable • Excellently Led • Collaborative “Smart” • Economy minded • Cost effective • Resourceful • Efficient • Trusted Service-Oriented • Pro-active • Dynamic Policy • Information-centric • Predictive • Outcome focused • Leverage • Customer-intelligent technology • „Whole view‟ • Socially connected • Responsive • Integrated • Listening • „Platformed‟ • Operationally excellent Better information doesn‟t • Accessible Customer mean better decisions ... that Using ICT to Insight & requires the „3 pillars‟ of Collaborative Transform Enrolment excellent city management. Leadership © 2011 Capgemini. All rights reserved. 9
  • 9. “Smart Cities” are much more than just technology ! Start Service-O “Smart” Sustain Collaborative Leadership Policy & Legal Customer insight Budget & Perf. Mgmt Service Orientation Technology Mobility eVehicle Public Admin Grid DR Economy Smart Utilities Smart City Health & Social Smart Buildings Care Meters Renewables Place Learning Connectivity Security © 2010 Capgemini. All rights reserved. 10
  • 10. Three vital ingredients for superb city leadership Sustained Collaborative Leadership 1 2 3 Transformation through Customer Insight & Technology Enrolment
  • 11. Sustained Collaborative Leadership 1 How to align (ALL) Key Stakeholders? 3 2 The Partnership Journey 3 4 5 6 7 8 2 1 Current Drivers to The Strategic Roadmap Governance & Tangible Singular Reality act Vision Themes Operating Model Outcomes Goal “Our current structures are too big to sort out the small things, and too small to sort out the big things” Barry Quirk, CEO, London B of Lewisham
  • 12. “My team […] know very well that Londoners are our masters. They are the people we work for and the improvements we make will always be designed around their needs”. How does one convert good political intent into reality? Source: Ipsos Mori “Understanding Society” May 2011
  • 13. 2 1 3 How to develop Customer Customer Insight & Enrolment Insight? 1 2 3 4 5 6 g nt g t us h en lin nin arc me ns sm ofi lan se Ce e ag Pr es Re sP ss ng de Worldwide l ce cia lA yE o stc rvi na So nit Country Se Po rso u mm ity Pe County un Co mm Community Co Social network Place Health Ecology Learning Knowledge Diversity Safety Leisure Skills & Me Mobility Opportunity Participation Re-investment Design Sharing Work Wellness Prospects Communication Neighbourliness People Enterprise Innovation Inclusive Growth Payments Democracy Production Investment Effective Trust Technology Planning Tax Behavior Access Responsive Wealth Care Pro-active Ownership Transport Services Informal Integration Formal Environment Partnerships 14
  • 14. 1 3 ..& enrol them: to change work & travel behaviours 2 Transformation through Technology
  • 15. 1 3 What is “Public Data” – and what value is locked up within it? 2 Customer Insight & Enrolment Hi Value predominantly Parks Ease to extract value Public Toilets Schools Citizen Sports Facilities Both Museums Admin Fishing areas Hospitals Health centres Environmental Public Buildings Data Public Funds Politicians Expenses Tax Revenues Timetables Rent & House Prices Location-based Public Expenditure Real-time Transport data Hi Value Potential „Location Data‟ is perhaps the most (initially) obvious „win‟
  • 16. ICT to transform: 1 3 2 Transformation through Technology Mrs Ali’s Story…
  • 17. Seeking better outcomes… “twice as good, in half the time, for half as much”, in: • Health • Mobility • Resource consumption • Assets • Business / Economy • … …involves us all!
  • 18. Sustained Collaborative Leadership 2 1 3 It’s time to measure ICT- enabled outcomes We benchmark EU National eGov – it’s maybe time to look at City ICT performance more rigorously Balanced Scorecard Data Sources Analytical Tool Visualisation Publications
  • 19. 2001 EU progress on eGovernment 2009 2010 2 0 20 Services Usage & Outcomes User Experience Regional/Local Analysis eProcurement Country Landscaping Leading (International) Practices Business Life Event Horizontal Enablers Citizen Life Event Action Learning Groups (ALGs)
  • 20. Thanks! Graham Colclough Vice President Capgemini Global Cities & European Institutions Graham.Colclough@capgemini.com +44 771 031 3944