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Understanding e-government
in Edinburgh
Summary & Context
The local e-government environment varies tremendously across the
North Sea Region of the EU, with municipal strategies being shaped by
very different national, regional and local policy contexts and political          Project Context Map
and technological agendas. This series of reports summarises the local
e-government environment in six municipalities from six different countries
                                                                                            No.5
who are participating in the Smart Cities Interreg IVb project. The reports
allow project partners to review their local e-government context, and helps
us identify to common factors across project partners, along with areas of
difference between partners. This report summarises the e-government
context in Edinburgh, based on interviews with staff from the Council, and
identifies factors that they feel shape their local e-government context and
their involvement in the Smart Cities project.

As well as a narrative description of the context, this report contains two
diagrams:
    • Main policy drivers
    • Context diagram covering the projects that they feel are most relevant
      to Smart Cities
    • Details of the entities mentioned including links to source material, in
      English where available.

The information in this document is derived from descriptions supplied by                Key Facts:
directly by staff at the City of Edinburgh Council (referred to as Edinburgh or
CEC from now), supplemented by desk-based research.                                      Edinburgh
                                                                                  Local Authority in devolved
The Project Context                                                                 UK region of Scotland
Figure 1 illustrates the organisations that Edinburgh has identified as being           Populations:
significant to the City’s involvement in the Smart Cities project, showing the
strategies and drivers                                                            Edinburgh City – 478 000
                                                                                   Scotland – 5 194 000
The main top level driver for Edinburgh’s participation in the project (along         UK – 62 042 000
with all project partners) is INTERREG IVB North Sea, funded by the
European Union (EU).

The INTERREG initiative is designed to strengthen economic and social
cohesion throughout the European Union, by fostering the balanced
development of the continent through cross-border, transnational and
interregional cooperation. A principal aim of the Programme is to expand
the scope of territorial cooperation and focus on high quality projects in
innovation, the environment, accessibility, and sustainable and competitive
communities.

The 2007-2013 Programme connects regions from seven countries around
the North Sea, incorporating policy level planning and the long lasting
and tangible effects of projects. The North Sea Region Programme 2007-
2013 works with cutting edge policy areas in regional development through
transnational projects.

Smart Cities is one of the projects funded through the programme. The general
aim of the Smart Cities project is to create an innovation network between
governments and academic partners leading to excellence in the domain of
the development and take-up of e-services. Edinburgh’s involvement in the
project’s work is focussed on customer services (WP3), and wireless city
(WP4) workpackages.
Europe




                                        European Union                                   Regional Development INTERREG IVB




                                        Best practice                   PORISM
                                         sharing
                 UK




                                            I&DEA                                    ESD Toolkit




                                        Scottish                                     Building a Better             Pathfinder
                                       Government                                        Scotland                   reports



                                                                                                                   Customer
                                                                                                                     first
                 Scotland




                                                                   Local Government in
                                                                      Scotland Act
                                   COSLA
                                                                                                                     National
                                                                                                                  Infrastructure


                                                            Improvement
                                                              Service                                               Citizen          Scottish
                                                                                                                    Account        Services List




                                    Police, Fire,                 UoE        Edinburgh Napier
                                        NHS

                                                    Edinburgh
                                                    Partnership


                                            Efficiency/Cost saving
                 Edinburgh




                                                   Best value
                                                   Excellence
                                              Customer service                                     SOA


                                                   City of
                                              Edinburgh Council
                                                                                             Corporate Strategy             Smart Cities


                                                  BT PLC




                                           Fig 1:
        Main policy drivers for City of EDinburgh
NB All items are linked to or supporting Smart Cities
National level – UK, Scotland
The nature of the relationship between Scotland and central UK government
is not a federal one: in many cases, the UK and Scottish government will be
running their own programmes in the same area; sometimes there is confusion
over whether ‘UK’ programmes do in fact also include Scotland, or are intended
only for England (or England and Wales). Reflecting this, descriptions of UK and
Scottish activities in Figure 1 are interleaved in this section. Moreover, in the case
of Smart Cities, there are no UK level departments or projects that are affecting
Edinburgh’s engagement with the project.

The Scottish Government is responsible for all local authorities, including
Edinburgh. The Local Government in Scotland Act 2003 contained a package
of measures intended to support local determination and to deliver better,
more responsive, public services. The three core elements are interlinked,
Best Value, Community Planning and the Power to Advance Wellbeing. Best
Value is a central, enduring foundation for continuous improvement across the
public sector and places the emphasis on the customer, while having regard to
economy, efficiency, effectiveness, equal opportunities requirements and to the
achievement of sustainable development. Edinburgh’s shared services agenda
is now being progressed as part of the Alternative Business Models programme,
replacing the Pathfinder Reports.

The government allocates local authorities a budget for a three year settlement
period at each Spending Review to provide more certainty and stability for local
authorities as a result of knowing their individual revenue and capital allocations
for three years. When the current government came into office in 2007, ring
fencing of local government funding was ended and replaced by the creation of
a Single Outcome Agreement (SOA). SOAs underpin the funding provided to
local government over the period 2008-09 to 2010-2011. They are agreements
between the Scottish Government, Local Authorities and Community Planning
Partnerships (CPP)s which set out how each will work in the future towards
improving outcomes for the local people in a way that reflects local circumstances
and priorities, within the context of the Government’s 15 National Outcomes and
Purpose. All of the outcome agreements are uniquely shaped to reflect the needs
and circumstances of the areas they cover and designed to ensure local people
know exactly what their CPP is committed to provide on their behalf.

I&DeA, the Improvement & Development Agency is a subsidiary of the (English)
Local Government Association. It has been used as an inspiration and a
resource for the Scottish Improvement Service (IS), which was set up in 2005
help improve the efficiency, quality and accountability of local public services in
Scotland by providing advice, consultancy and programme support to councils
and their partners. Their purpose is to help councils and their partners to improve
the health, quality of life and opportunities of all people in Scotland through
community leadership, strong local governance and the delivery of high quality,
efficient local services. Stakeholders include the Scottish Government, COSLA
and the Scottish Local Authorities.
Porism is a Smart Cities partner. Maintained in conjunction with I&DeA, Porism’s
esd-toolkit publishes a list of some 600 customer facing services supplied by
councils. The list results from co-operation between the Life Events Access
Project (LEAP) and a number of councils, some of whom previously published
their own lists. The esd-toolkit is being implemented in Scotland as the Scottish
Services List, which has been used as the basis for the A-Z service listing within
the Web Services project.

The Improvement Service is coordinating a number of national projects, of which
the most relevant to Smart Cities is the National ICT Infrastructure project,
which will supports joined up/shared services across Scottish local government
as well as the wider public sector. It aims to deliver ‘first time’ public services by
re-designing them around customers’ needs, also making use of the Scottish
Services List (SSL).




Edinburgh
The City of Edinburgh Council (CEC) has powers over most matters of local
administration such as housing, planning, local transport, parks, economic
development and regeneration.

The local CPP (qv) is the Edinburgh Partnership, which apart from CEC includes
representation from the health service (NHS), police and fire services, regional
transport and the local universities, including Edinburgh Napier University.

The Single Outcome Agreement agreed between the Council, the Edinburgh
Partnership and the Scottish Government in 2009 now provides the Council’s
corporate strategy, replacing the previous three-year corporate plan.

A private company, BT PLC, is responsible for delivery and support of most ICT
services to CEC. A ten-year ICT partnership agreement was signed in 2001,
focused on achieving the Council’s vision of being recognised as the UK leader in
delivering modern, joined up and interactive public services using new technology.
This shared vision is encapsulated in the Council’s Smart City ICT Strategy (no
relation). In early 2006 a five year contract extension was agreed.

Figure 2 shows how five divisions from three of the city’s six departments are
engaged with the Smart Cities project. From Corporate Services, eGovernment
and Corporate Communications are working on a revised website, driven by
a new content management system (CMS). eGovernment is also working with
Customer Services as part of the process change programme to implement
customer journey mapping for users of services provided by Revenues &
Benefits. Edinburgh Napier is working with CEC to create a case study for wider
dissemination though Smart Cities.
Edinburgh Napier


                                                  Programmes &
             BT PLC                                  Projects


                         Strategy



      Unit                                CMS/New website
                      Smart City Vision


  The Council                             Process change
                          Efficiency
                       & Cost Savings


  eGovernment
                                          Journey Mapping


  Revenues and            Achieving
    Benefits             excellence
                                                                 Smart Cities
                                                                    WP3
                          Customer
  Corp Comms
                          Services


                                             Wireless
Customer Services


                           Libraries
    Libraries          transformation                            Smart Cities
and info services      People’s Network                             WP4




                                                        Fig 2:
                                                        Projects most relevant to Smart Cities for Edinburgh City
Source information

                  Table 1          Name: DWP
Details of significant entities
                                  www.dwp.gov.uk/local-authority-staff/housing-benefit
                                  Department of Work & Pensions: Funds Housing Benefits. CEC online service
                                  for the Housing Benefits part of its benefits online service and took part in the
                                  ‘Tell Us Once’ project.


                                   Name: IDEA

                                  www.idea.gov.uk
                                  Improvement & Development Agency: subsidiary of the Local Government
                                  Association (LGA). It was formed in 1998 to work in partnership with all councils
                                  in England and Wales, to serve people and places better, to enhance the
                                  performance of the best authorities, accelerate the speed of improvement of
                                  the rest, and develop the sector as a whole.



                                   Name: Porism Ltd & esd-toolkit

                                  www.porism.com
                                  Porism Limited is a progressive software company located in Brixton, London,
                                  developing bespoke database systems for Windows and the web.
                                  Porism’s esd-toolkit (developed in conjunction with I&DeA) publishes a list of
                                  some 600 customer facing services supplied by councils in England. It is now
                                  being adapted to the Scottish.



                                   Name: Scottish Government

                                  www.scotland.gov.uk/Topics/Government/local-government
                                  The Scottish Government is responsible for all local authorities. It allocates
                                  local authorities budget for a three year settlement at each Spending Review to
                                  provide more certainty and stability for local authorities as a result of knowing
                                  their individual revenue and capital allocations for three years.


                                   Name: Single Outcome Agreement

                                  www.scotland.gov.uk/Topics/Government/local-government/SOA
                                  www.improvementservice.org.uk/single-outcome-agreements/
                                  Underpins the funding provided to local government over the period 2008-09
                                  to 2010-2011. A central element of the new relationship was the ending of
                                  ring fencing of local government funding and the creation of a Single Outcome
                                  Agreement.
                                  They are agreements between the Scottish Government and CPPs which
                                  set out how each will work in the future towards improving outcomes for the
                                  local people in a way that reflects local circumstances and priorities, within the
                                  context of the Government’s 15 National Outcomes and Purpose.
Name: Building a Better Scotland

www.scotland.gov.uk/Publications/2004/11/20318/47372
Agenda setting document - in 2004. Written under previous government, but
some work under this agenda continues.



 Name: Local Government in Scotland Act and
 Community Planning Partnerships

www.scotland.gov.uk/Topics/Government/PublicServiceReform/
community-planning

The Local Government in Scotland Act 2003 contained a package of measures
intended to support local determination and to deliver better, more responsive,
public services. The three core elements are interlinked, Best Value, Community
Planning and the Power to Advance Wellbeing.
Community Planning is intended to provide “trust within a framework”,
empowering and charging local Government, core partners and Scottish
Ministers to take ownership and drive forward improvement in local services.
CPPs are intended to impact on the complex long standing issues that face some
areas, for example poverty and health inequalities. Reporting on Community
Planning is to communities rather than to the Scottish Government.


 Name: Best Value

www.improvementservice.org.uk

Set up in 2005 help improve the efficiency, quality and accountability of local
public services in Scotland by providing advice, consultancy and programme
support to councils and their partners. Their purpose is to help councils and
their partners to improve the health, quality of life and opportunities of all
people in Scotland through community leadership, strong local governance and
the delivery of high quality, efficient local services.



 Name: Improvement Service

www.improvementservice.org.uk

Set up in 2005 help improve the efficiency, quality and accountability of local
public services in Scotland by providing advice, consultancy and programme
support to councils and their partners. Their purpose is to help councils and
their partners to improve the health, quality of life and opportunities of all people
in Scotland through community leadership, strong local governance and the
delivery of high quality, efficient local services.
Name: IS Shared Services

www.improvementservice.org.uk/shared-services

The Improvement Service works with the Local Government National Shared
Services Board, councils and other partners on developing shared services
strategy and delivering specific collaborative projects.
Nine current areas of work: Development strategy, Pension Pathfinder, Public
Information Notices portal, Customer first, Improving together, Diagnostic
pathway, Shared workforce planning, Revenues and benefits.



 Name: National Infrastructure

www.improvementservice.org.uk/national-infrastructure/

The National ICT Infrastructure supports joined up/shared services across
Scottish local government as well as the wider public sector.



 Name: Customer First

www.improvementservice.org.uk/customer-first/

It aims to deliver ‘first time’ public services by re-designing them around
customers’ needs.
The programme supports the principles of: easier to access, better integrated,
local services; effective collaboration across the public sector; better use of
public resources; high standards of public service; and willingness to innovate
and learn from others.



 Name: CRM

www.improvementservice.org.uk/national-crm

National CRM: Customer Relationship support.



 Name: Entitlement Cards

www.improvementservice.org.uk/national-entitlement-card

OneScotland Card Management System replaces the interim system that was
put in place to support the national concessionary fare scheme. As well as
supporting concessionary travel, the new system will allow commercial travel
ticketing and other applications, and will allow councils to add products and
services to cards that have already been issued.
Name: DNA-Scotland

www.improvementservice.org.uk/core-programmes/customer-first/
dna-scotland
Definitive National Addressing for Scotland: The DNA-Scotland Programme
aims to establish a single property information source that adheres to common
agreed standards and, together with the citizens account, will be used to
improve service delivery within Councils and throughout the Scottish public
sector. Corporate Address Gazetteers (CAGs) created by Councils will be linked
to a national address gazetteer – the One Scotland Gazetteer.



 Name: Esd-toolkit – Scotland

www.esd.org.uk/esdtoolkit/Communities/A-ZScotland/ContentView.
aspx?ContentType=Content-236

Community of practice developing Scottish Navigation List and Scottish Services List.



 Name: A-Z/ Knowledge

www.improvementservice.org.uk/national-entitlement-card
OneScotland Card Management System replaces the interim system that was
put in place to support the national concessionary fare scheme. As well as
supporting concessionary travel, the new system will allow commercial travel
ticketing and other applications, and will allow councils to add products and
services to cards that have already been issued.



 Name: Scottish Enterprise

www.scottish-enterprise.com

Scotland’s main economic, enterprise, innovation and investment agency. the
ultimate goal is to stimulate sustainable growth of Scotland’s economy by
supporting ambitious and innovative businesses. Works with public and private
sector partners to develop the business environment in Scotland. Delivers
a range of dedicated support services locally, nationally and internationally.
Relevant to Edniburgh:
* Edinburgh Science Triangle is ranked in the world’s top twenty science parks.
* Edinburgh BioQuarter is a landmark life science real estate development which
will establish Edinburgh and Scotland as one of the world’s top ten centres for
biomedical commercialisation.
Name: COSLA

www.cosla.gov.uk

Scottish Local Authorities: The representative voice of Scottish local government.
Also acts as the employers’ association on behalf of all Scottish councils. As
a membership organisation, one of our highest priorities is to maintain and
enhance our relationship with member Councils and the key principles



 Name: SOLACE

www.solacescotland.org.uk

LA Chief Executives: Scottish Branch of the Society of Local Authority Chief
Executives & Senior Managers. Founded in 1973, it is the representative body
for senior strategic managers working in local government.



 Name: Edinburgh Partnership

www.edinburgh.gov.uk/internet/Council/Partnerships/Community_planning/
edinburghpartnership
www.edinburgh.gov.uk/CEC/Corporate_Services/CommunityPlanningHome

Leads joint action to address key issues facing people living and working in the
city. The Community Plan for Edinburgh 2008 - 2011 sets out the priorities for
the Partnership:
– sustainable economic growth
– maximisation of land use and affordable housing
– investment in prevention and care services, health improvement
  and social inclusion
– environmental sustainability and climate change.
Name: City of Edinburgh Council (CEC)

www.edinburgh.gov.uk

City of Edinburgh Council: Smart Cities partner.
CEC has powers over most matters of local administration such as housing,
planning, local transport, parks, economic development and regeneration.



 Name: CEC Plan 2007-2011

www.edinburgh.gov.uk/internet/council/council_publications/
CEC_corporate_plan__edinburgh_2007

The Council’s Corporate Plan, covering the period 2007-11, was agreed by the
City of Edinburgh Council in August 2007. The plan shows how the Council is
tackling the strategic issues that matter to the public, improving performance
and working with partners to improve services. The plan outlines priorities for
the next four years, identifies what the Council will be doing to contribute to
Edinburgh’s City Vision, and provides strategic direction for the Council and all
those working within the organisation.


 Name: BT Public Sector Scotland

www.btplc.com/Thegroup/BTUKandWorldwide/BTRegions/Scotland/
Factsandfigures/BTGlobalServices/DevolvedGovernment.htm
The City of Edinburgh Council partnership programme was created in 2001
when a ten-year ICT partnership agreement was signed. It is focused on
achieving the Council’s vision of being recognised as the UK leader in delivering
modern, joined up and interactive public services using new technology. In early
2006 a five year contract extension was agreed.
www.smartcities.info
       www.epractice.eu/community/smartcities

The Smart Cities project is creating an innovation network between cities and academic
partners to develop and deliver better e-services to citizens and businesses in the North
Sea Region. Smart Cities is funded by the Interreg IVB North Sea Region Programme of the
European Union.
Smart Cities is PARTLY funded by the Interreg IVB North Sea Region Programme of the
European Union. The North Sea Region Programme 2007-2013 works with regional
development projects around the North Sea. Promoting transnational cooperation, the
Programme aims to make the region a better place to live, work and invest in.




                                                           9 781907 576157

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Understanding e government in edinburgh

  • 1. Understanding e-government in Edinburgh Summary & Context The local e-government environment varies tremendously across the North Sea Region of the EU, with municipal strategies being shaped by very different national, regional and local policy contexts and political Project Context Map and technological agendas. This series of reports summarises the local e-government environment in six municipalities from six different countries No.5 who are participating in the Smart Cities Interreg IVb project. The reports allow project partners to review their local e-government context, and helps us identify to common factors across project partners, along with areas of difference between partners. This report summarises the e-government context in Edinburgh, based on interviews with staff from the Council, and identifies factors that they feel shape their local e-government context and their involvement in the Smart Cities project. As well as a narrative description of the context, this report contains two diagrams: • Main policy drivers • Context diagram covering the projects that they feel are most relevant to Smart Cities • Details of the entities mentioned including links to source material, in English where available. The information in this document is derived from descriptions supplied by Key Facts: directly by staff at the City of Edinburgh Council (referred to as Edinburgh or CEC from now), supplemented by desk-based research. Edinburgh Local Authority in devolved The Project Context UK region of Scotland Figure 1 illustrates the organisations that Edinburgh has identified as being Populations: significant to the City’s involvement in the Smart Cities project, showing the strategies and drivers Edinburgh City – 478 000 Scotland – 5 194 000 The main top level driver for Edinburgh’s participation in the project (along UK – 62 042 000 with all project partners) is INTERREG IVB North Sea, funded by the European Union (EU). The INTERREG initiative is designed to strengthen economic and social cohesion throughout the European Union, by fostering the balanced development of the continent through cross-border, transnational and interregional cooperation. A principal aim of the Programme is to expand the scope of territorial cooperation and focus on high quality projects in innovation, the environment, accessibility, and sustainable and competitive communities. The 2007-2013 Programme connects regions from seven countries around the North Sea, incorporating policy level planning and the long lasting and tangible effects of projects. The North Sea Region Programme 2007- 2013 works with cutting edge policy areas in regional development through transnational projects. Smart Cities is one of the projects funded through the programme. The general aim of the Smart Cities project is to create an innovation network between governments and academic partners leading to excellence in the domain of the development and take-up of e-services. Edinburgh’s involvement in the project’s work is focussed on customer services (WP3), and wireless city (WP4) workpackages.
  • 2. Europe European Union Regional Development INTERREG IVB Best practice PORISM sharing UK I&DEA ESD Toolkit Scottish Building a Better Pathfinder Government Scotland reports Customer first Scotland Local Government in Scotland Act COSLA National Infrastructure Improvement Service Citizen Scottish Account Services List Police, Fire, UoE Edinburgh Napier NHS Edinburgh Partnership Efficiency/Cost saving Edinburgh Best value Excellence Customer service SOA City of Edinburgh Council Corporate Strategy Smart Cities BT PLC Fig 1: Main policy drivers for City of EDinburgh NB All items are linked to or supporting Smart Cities
  • 3. National level – UK, Scotland The nature of the relationship between Scotland and central UK government is not a federal one: in many cases, the UK and Scottish government will be running their own programmes in the same area; sometimes there is confusion over whether ‘UK’ programmes do in fact also include Scotland, or are intended only for England (or England and Wales). Reflecting this, descriptions of UK and Scottish activities in Figure 1 are interleaved in this section. Moreover, in the case of Smart Cities, there are no UK level departments or projects that are affecting Edinburgh’s engagement with the project. The Scottish Government is responsible for all local authorities, including Edinburgh. The Local Government in Scotland Act 2003 contained a package of measures intended to support local determination and to deliver better, more responsive, public services. The three core elements are interlinked, Best Value, Community Planning and the Power to Advance Wellbeing. Best Value is a central, enduring foundation for continuous improvement across the public sector and places the emphasis on the customer, while having regard to economy, efficiency, effectiveness, equal opportunities requirements and to the achievement of sustainable development. Edinburgh’s shared services agenda is now being progressed as part of the Alternative Business Models programme, replacing the Pathfinder Reports. The government allocates local authorities a budget for a three year settlement period at each Spending Review to provide more certainty and stability for local authorities as a result of knowing their individual revenue and capital allocations for three years. When the current government came into office in 2007, ring fencing of local government funding was ended and replaced by the creation of a Single Outcome Agreement (SOA). SOAs underpin the funding provided to local government over the period 2008-09 to 2010-2011. They are agreements between the Scottish Government, Local Authorities and Community Planning Partnerships (CPP)s which set out how each will work in the future towards improving outcomes for the local people in a way that reflects local circumstances and priorities, within the context of the Government’s 15 National Outcomes and Purpose. All of the outcome agreements are uniquely shaped to reflect the needs and circumstances of the areas they cover and designed to ensure local people know exactly what their CPP is committed to provide on their behalf. I&DeA, the Improvement & Development Agency is a subsidiary of the (English) Local Government Association. It has been used as an inspiration and a resource for the Scottish Improvement Service (IS), which was set up in 2005 help improve the efficiency, quality and accountability of local public services in Scotland by providing advice, consultancy and programme support to councils and their partners. Their purpose is to help councils and their partners to improve the health, quality of life and opportunities of all people in Scotland through community leadership, strong local governance and the delivery of high quality, efficient local services. Stakeholders include the Scottish Government, COSLA and the Scottish Local Authorities.
  • 4. Porism is a Smart Cities partner. Maintained in conjunction with I&DeA, Porism’s esd-toolkit publishes a list of some 600 customer facing services supplied by councils. The list results from co-operation between the Life Events Access Project (LEAP) and a number of councils, some of whom previously published their own lists. The esd-toolkit is being implemented in Scotland as the Scottish Services List, which has been used as the basis for the A-Z service listing within the Web Services project. The Improvement Service is coordinating a number of national projects, of which the most relevant to Smart Cities is the National ICT Infrastructure project, which will supports joined up/shared services across Scottish local government as well as the wider public sector. It aims to deliver ‘first time’ public services by re-designing them around customers’ needs, also making use of the Scottish Services List (SSL). Edinburgh The City of Edinburgh Council (CEC) has powers over most matters of local administration such as housing, planning, local transport, parks, economic development and regeneration. The local CPP (qv) is the Edinburgh Partnership, which apart from CEC includes representation from the health service (NHS), police and fire services, regional transport and the local universities, including Edinburgh Napier University. The Single Outcome Agreement agreed between the Council, the Edinburgh Partnership and the Scottish Government in 2009 now provides the Council’s corporate strategy, replacing the previous three-year corporate plan. A private company, BT PLC, is responsible for delivery and support of most ICT services to CEC. A ten-year ICT partnership agreement was signed in 2001, focused on achieving the Council’s vision of being recognised as the UK leader in delivering modern, joined up and interactive public services using new technology. This shared vision is encapsulated in the Council’s Smart City ICT Strategy (no relation). In early 2006 a five year contract extension was agreed. Figure 2 shows how five divisions from three of the city’s six departments are engaged with the Smart Cities project. From Corporate Services, eGovernment and Corporate Communications are working on a revised website, driven by a new content management system (CMS). eGovernment is also working with Customer Services as part of the process change programme to implement customer journey mapping for users of services provided by Revenues & Benefits. Edinburgh Napier is working with CEC to create a case study for wider dissemination though Smart Cities.
  • 5. Edinburgh Napier Programmes & BT PLC Projects Strategy Unit CMS/New website Smart City Vision The Council Process change Efficiency & Cost Savings eGovernment Journey Mapping Revenues and Achieving Benefits excellence Smart Cities WP3 Customer Corp Comms Services Wireless Customer Services Libraries Libraries transformation Smart Cities and info services People’s Network WP4 Fig 2: Projects most relevant to Smart Cities for Edinburgh City
  • 6. Source information Table 1 Name: DWP Details of significant entities www.dwp.gov.uk/local-authority-staff/housing-benefit Department of Work & Pensions: Funds Housing Benefits. CEC online service for the Housing Benefits part of its benefits online service and took part in the ‘Tell Us Once’ project. Name: IDEA www.idea.gov.uk Improvement & Development Agency: subsidiary of the Local Government Association (LGA). It was formed in 1998 to work in partnership with all councils in England and Wales, to serve people and places better, to enhance the performance of the best authorities, accelerate the speed of improvement of the rest, and develop the sector as a whole. Name: Porism Ltd & esd-toolkit www.porism.com Porism Limited is a progressive software company located in Brixton, London, developing bespoke database systems for Windows and the web. Porism’s esd-toolkit (developed in conjunction with I&DeA) publishes a list of some 600 customer facing services supplied by councils in England. It is now being adapted to the Scottish. Name: Scottish Government www.scotland.gov.uk/Topics/Government/local-government The Scottish Government is responsible for all local authorities. It allocates local authorities budget for a three year settlement at each Spending Review to provide more certainty and stability for local authorities as a result of knowing their individual revenue and capital allocations for three years. Name: Single Outcome Agreement www.scotland.gov.uk/Topics/Government/local-government/SOA www.improvementservice.org.uk/single-outcome-agreements/ Underpins the funding provided to local government over the period 2008-09 to 2010-2011. A central element of the new relationship was the ending of ring fencing of local government funding and the creation of a Single Outcome Agreement. They are agreements between the Scottish Government and CPPs which set out how each will work in the future towards improving outcomes for the local people in a way that reflects local circumstances and priorities, within the context of the Government’s 15 National Outcomes and Purpose.
  • 7. Name: Building a Better Scotland www.scotland.gov.uk/Publications/2004/11/20318/47372 Agenda setting document - in 2004. Written under previous government, but some work under this agenda continues. Name: Local Government in Scotland Act and Community Planning Partnerships www.scotland.gov.uk/Topics/Government/PublicServiceReform/ community-planning The Local Government in Scotland Act 2003 contained a package of measures intended to support local determination and to deliver better, more responsive, public services. The three core elements are interlinked, Best Value, Community Planning and the Power to Advance Wellbeing. Community Planning is intended to provide “trust within a framework”, empowering and charging local Government, core partners and Scottish Ministers to take ownership and drive forward improvement in local services. CPPs are intended to impact on the complex long standing issues that face some areas, for example poverty and health inequalities. Reporting on Community Planning is to communities rather than to the Scottish Government. Name: Best Value www.improvementservice.org.uk Set up in 2005 help improve the efficiency, quality and accountability of local public services in Scotland by providing advice, consultancy and programme support to councils and their partners. Their purpose is to help councils and their partners to improve the health, quality of life and opportunities of all people in Scotland through community leadership, strong local governance and the delivery of high quality, efficient local services. Name: Improvement Service www.improvementservice.org.uk Set up in 2005 help improve the efficiency, quality and accountability of local public services in Scotland by providing advice, consultancy and programme support to councils and their partners. Their purpose is to help councils and their partners to improve the health, quality of life and opportunities of all people in Scotland through community leadership, strong local governance and the delivery of high quality, efficient local services.
  • 8. Name: IS Shared Services www.improvementservice.org.uk/shared-services The Improvement Service works with the Local Government National Shared Services Board, councils and other partners on developing shared services strategy and delivering specific collaborative projects. Nine current areas of work: Development strategy, Pension Pathfinder, Public Information Notices portal, Customer first, Improving together, Diagnostic pathway, Shared workforce planning, Revenues and benefits. Name: National Infrastructure www.improvementservice.org.uk/national-infrastructure/ The National ICT Infrastructure supports joined up/shared services across Scottish local government as well as the wider public sector. Name: Customer First www.improvementservice.org.uk/customer-first/ It aims to deliver ‘first time’ public services by re-designing them around customers’ needs. The programme supports the principles of: easier to access, better integrated, local services; effective collaboration across the public sector; better use of public resources; high standards of public service; and willingness to innovate and learn from others. Name: CRM www.improvementservice.org.uk/national-crm National CRM: Customer Relationship support. Name: Entitlement Cards www.improvementservice.org.uk/national-entitlement-card OneScotland Card Management System replaces the interim system that was put in place to support the national concessionary fare scheme. As well as supporting concessionary travel, the new system will allow commercial travel ticketing and other applications, and will allow councils to add products and services to cards that have already been issued.
  • 9. Name: DNA-Scotland www.improvementservice.org.uk/core-programmes/customer-first/ dna-scotland Definitive National Addressing for Scotland: The DNA-Scotland Programme aims to establish a single property information source that adheres to common agreed standards and, together with the citizens account, will be used to improve service delivery within Councils and throughout the Scottish public sector. Corporate Address Gazetteers (CAGs) created by Councils will be linked to a national address gazetteer – the One Scotland Gazetteer. Name: Esd-toolkit – Scotland www.esd.org.uk/esdtoolkit/Communities/A-ZScotland/ContentView. aspx?ContentType=Content-236 Community of practice developing Scottish Navigation List and Scottish Services List. Name: A-Z/ Knowledge www.improvementservice.org.uk/national-entitlement-card OneScotland Card Management System replaces the interim system that was put in place to support the national concessionary fare scheme. As well as supporting concessionary travel, the new system will allow commercial travel ticketing and other applications, and will allow councils to add products and services to cards that have already been issued. Name: Scottish Enterprise www.scottish-enterprise.com Scotland’s main economic, enterprise, innovation and investment agency. the ultimate goal is to stimulate sustainable growth of Scotland’s economy by supporting ambitious and innovative businesses. Works with public and private sector partners to develop the business environment in Scotland. Delivers a range of dedicated support services locally, nationally and internationally. Relevant to Edniburgh: * Edinburgh Science Triangle is ranked in the world’s top twenty science parks. * Edinburgh BioQuarter is a landmark life science real estate development which will establish Edinburgh and Scotland as one of the world’s top ten centres for biomedical commercialisation.
  • 10. Name: COSLA www.cosla.gov.uk Scottish Local Authorities: The representative voice of Scottish local government. Also acts as the employers’ association on behalf of all Scottish councils. As a membership organisation, one of our highest priorities is to maintain and enhance our relationship with member Councils and the key principles Name: SOLACE www.solacescotland.org.uk LA Chief Executives: Scottish Branch of the Society of Local Authority Chief Executives & Senior Managers. Founded in 1973, it is the representative body for senior strategic managers working in local government. Name: Edinburgh Partnership www.edinburgh.gov.uk/internet/Council/Partnerships/Community_planning/ edinburghpartnership www.edinburgh.gov.uk/CEC/Corporate_Services/CommunityPlanningHome Leads joint action to address key issues facing people living and working in the city. The Community Plan for Edinburgh 2008 - 2011 sets out the priorities for the Partnership: – sustainable economic growth – maximisation of land use and affordable housing – investment in prevention and care services, health improvement and social inclusion – environmental sustainability and climate change.
  • 11. Name: City of Edinburgh Council (CEC) www.edinburgh.gov.uk City of Edinburgh Council: Smart Cities partner. CEC has powers over most matters of local administration such as housing, planning, local transport, parks, economic development and regeneration. Name: CEC Plan 2007-2011 www.edinburgh.gov.uk/internet/council/council_publications/ CEC_corporate_plan__edinburgh_2007 The Council’s Corporate Plan, covering the period 2007-11, was agreed by the City of Edinburgh Council in August 2007. The plan shows how the Council is tackling the strategic issues that matter to the public, improving performance and working with partners to improve services. The plan outlines priorities for the next four years, identifies what the Council will be doing to contribute to Edinburgh’s City Vision, and provides strategic direction for the Council and all those working within the organisation. Name: BT Public Sector Scotland www.btplc.com/Thegroup/BTUKandWorldwide/BTRegions/Scotland/ Factsandfigures/BTGlobalServices/DevolvedGovernment.htm The City of Edinburgh Council partnership programme was created in 2001 when a ten-year ICT partnership agreement was signed. It is focused on achieving the Council’s vision of being recognised as the UK leader in delivering modern, joined up and interactive public services using new technology. In early 2006 a five year contract extension was agreed.
  • 12. www.smartcities.info www.epractice.eu/community/smartcities The Smart Cities project is creating an innovation network between cities and academic partners to develop and deliver better e-services to citizens and businesses in the North Sea Region. Smart Cities is funded by the Interreg IVB North Sea Region Programme of the European Union. Smart Cities is PARTLY funded by the Interreg IVB North Sea Region Programme of the European Union. The North Sea Region Programme 2007-2013 works with regional development projects around the North Sea. Promoting transnational cooperation, the Programme aims to make the region a better place to live, work and invest in. 9 781907 576157