Corporate presentation of Smart IMS Services.

1. © 2009 | Smart IMS, Inc. - Pavan Yogender / Sue RatnamDec 17, 2009

3. Shawn Kreloff – (Founder GrayPeak, Opus 360, Sona Mobile – CEO of Predictive Solutions)

6. INDIA

7. UK

8. Tokyo

9. HK

10. ROW – Leverage Partners

11. Singapore

12. India

13. Sydney© 2009 | Smart IMS Inc. Do not distribute without permission

14. IT Services Project Management Product Maintenance Requirements Management SW Development Quality Control Databases Business Solutions Design & Architecture Technology Solutions Documentation Practice Customer Support & Management Quality Assurance 25-June-2008 © 2009 | Smart IMS Inc. Do not distribute without permission

15. © 2009 | Smart IMS Inc. Do not distribute without permission Infrastructure Services

16. Infrastructure Management Services Management and Monitoring - Day-2 Operations Proactive and Reactive Management Remotely monitor health for optimum use of infrastructure Applications & Servers WAN, Routers, Switches & Firewalls Custom Reporting, Planning with Metrics and Measurement Moves Adds & Changes for Networks, Users, Systems & VOIP Change & Configuration & Patch management Software upgrades, Anti-Virus Upgrade Intrusion Detection Monitoring HELP DESK SERVICES 24x7 technical support Single Point of Accountability and Ownership of Problems Internal Trouble ticketing system & Web login Service Level Agreements Asset tracking and Knowledge Base INTEGRATION SERVICES Network & Systems Design & Implementation Security Design and Audit Solutions Unified Communication VOIP, VIDEO and Messaging © 2009 | Smart IMS Inc. Do not distribute without permission

17. © 2009 | Smart IMS Inc. Do not distribute without permission Remote Monitoring Smart IMS Tier 1 Support VPN Probe Probe Remote Location Remote Location Remote Agent deployment

18. © 2009 | Smart IMS Inc. Do not distribute without permission Incident Management Tier 2 Tier 3 Customer Location Inform Customer Smart IMS Tier 1 Support Escalation to Tier 2 Trouble shoot / Assess / Resolve Tier-3 – If Required Tracking - Progress Close Issue

20. Non Disclosure & Non Compete Agreements

21. Master Agreement of Services

22. Multi Layer Security Architecture

23. Physical, Application, Group & Network

24. 128 bit encryption for remote VPN Connectivity

25. Round-the-clock Vigil

26. Exhaustive Policies

27. Comprehensive HR process

28. Qualified Process owners

29. Thorough demarcation

30. Security Compliances

31. ITSM / ITIL Models

32. PCI DSS….Security Process

33. Value Proposition / Advantages © 2009 | Smart IMS Inc. Do not distribute without permission

34. © 2009 | Smart IMS Inc. Do not distribute without permission Current Management - Support UK / Europe USA Libya India Singapore Australia

35. © 2009 | Smart IMS Inc. Do not distribute without permission Partners – Presence - On Site UK / Europe USA Libya India Middle East Singapore Venezuela Australia

36. Few Case Studies © 2009 | Smart IMS Inc. Do not distribute without permission

37. © 2009 | Smart IMS Inc. Do not distribute without permission Customers – Partial List

38. © 2009 | Smart IMS Inc. Do not distribute without permission Our Partners

39. © 2008 | Smart IMS Inc. Do not distribute without permission Thank You Questions