A college canteen is a stall where the students take light Tiffin .The teachers, employees and guests also eat here. A college canteen is a part of college life. We cannot think of our college life without canteen. Students depend much on college canteen. It is the reliable source of their taking foods. Sometimes the outside hotels provide hygienic and poor quality foods that are harmful for health. Students have to take such kind of foods because of the lack of the college canteen. A college canteen is a part and parcel of a college life. It is very useful for the students

1. Course Name: Research Methodology and statistical Tools
Course Code: MCCSRM5021
Don Bosco College Of Engineering and Technology
Airport Road, Azara, 781017, Guwahati
Year: 2013
Teacher In Charge:
Submitted by:
Ms Gypsy Nandi
Name:
Dhrubajit Das
Roll No:
DC2011MCA0003
Name:
Dante Haloi
Roll No:
DC2011MCA0014
Name:
Samaresh Debbarma
Introduction …………………………….……………………………………...2
Roll No:
DC2011MCA0034
Assistant Professor,Dept. of
Computer Sc. & Engg. and IT,
Don Bosco College of Engineering and
TABLE OF CONTENTS
Technology.
1

2. TABLE OF CONTENTS
1.0 Introduction …………………………………………………………………....3
2.0 Objective of the survey …..……………………………………………………3
3.0 Methodology and procedures ………………………………………………..3
4.0 Details of observation and findings using tables and pie charts ………….. 4-10
5.0 Measure Of Central Tendency and analysis …………………………….11-13
6.0 Sample format of the Questionnaire …………………………………………14
7.0 Conclusion …………………………………………………. ……………...15
8.0 Recommendation ……………………………………………………………15
2

3. 1.0 INTRODUCTION:
A college canteen is a stall where the students take light Tiffin .The teachers,
employees and guests also eat here. A college canteen is a part of college life. We
cannot think of our college life without canteen. Students depend much on college
canteen. It is the reliable source of their taking foods. Sometimes the outside hotels
provide hygienic and poor quality foods that are harmful for health. Students have
to take such kind of foods because of the lack of the college canteen.
A college canteen is a part and parcel of a college life. It is very useful for the
students
2.0 OBJECTIVE OF THE SURVEY:
To review the operations of the canteen and make recommendations to the
administration on ways
 To improve the taste, choice and quantity of the food
 Improve the sanitation of preparation and
 Improve the physical appearance
3.0 METHODOLOGY AND PROCEDURES:
The descriptive method was used and gathered information through the use of a
survey questionnaire as an instrument. The descriptive method was used to assess
the operations and policies involved in the management of Canteen. The researcher
administered same questionnaires to group of respondents: the administrative
faculty The Respondents were 19 .The study was also conducted to determine the
effectiveness of the service and satisfaction on management of the canteen.
The results were analyzed to determine the observations of the respondents.
Research data were encoded, analyzed and presented in table. The appropriate
Statistical analysis using MATLAB was used to interpret data.
3

4. 4.0 DETAILS OF OBSERVATION AND FINDINGS USING TABLES AND PIE CHARTS
1. The Staff are Friendly and Approachable.
No. Respondent
Very Much
Satisfied
1
Percentage
5.263157895
Option
Strongly
Agree
Satisfied/
Agree
2
11
10.52631579
Barely
Agree
1
57.89473684 5.263157895
Not satisfied/Disagree
0
0
2.The Staff are calm during stressful situations.
No. Respondent
Very Much
Satisfied
1
Percentage
5.263157895
Option
Strongly
Agree
Satisfied/
Agree
5
9
26.31578947
4
Barely
Agree
1
47.36842105 5.263157895
Not satisfied/Disagree
0
0

5. 3. Calmly interact with customers under all kinds of situations
Option
No. Respondent
Percentage
Very Much
Satisfied
0
0
Strongly
Agree
Satisfied/
Agree
3
6
15.78947368
Barely
Agree
6
31.57894737 31.57894737
Not satisfied/Disagree
0
0
4.The Staff can accommodate all the costumers.
Option
No. Respondent
Percentage
Very Much
Satisfied
0
0
Strongly
Agree
Satisfied/
Agree
2
5
10.52631579
5
Barely
Agree
5
26.31578947 31.57894737
Not satisfied/Disagree
2
10.52631579

6. 5.The staff has a pleasing personality.
Option
No. Respondent
Percentage
Very Much
Satisfied
0
0
Strongly
Agree
Satisfied/
Agree
4
6
21.05263158
Barely
Agree
3
31.57894737 15.78947368
Not satisfied/Disagree
1
5.263157895
6. The Canteen is having a modern kitchen equipped with facilities for hygienic food preparation.
No. Respondent
Very Much
Satisfied
4
Percentage
21.05263158
Option
Strongly
Agree
Satisfied/
Agree
4
4
21.05263158
6
Barely
Agree
4
21.05263158 21.05263158
Not satisfied/Disagree
1
5.263157895

7. 7.Observe proper wastes disposal.
No. Respondent
Very Much
Satisfied
1
Percentage
5.263157895
Option
Strongly
Agree
Satisfied/
Agree
1
2
5.263157895
Barely
Agree
7
10.52631579 36.84210526
Not satisfied/Disagree
5
26.31578947
8.Well ventilated and cool station for eating.
No. Respondent
Very Much
Satisfied
1
Percentage
5.263157895
Option
Strongly
Agree
Satisfied/
Agree
3
7
15.78947368
7
Barely
Agree
4
36.84210526 21.05263158
Not satisfied/Disagree
0
0

8. 9. Sufficient tables and chairs that can accommodate the costumers.
No. Respondent
Very Much
Satisfied
3
Percentage
15.78947368
Option
Strongly
Agree
Satisfied/
Agree
2
3
10.52631579
Barely
Agree
6
15.78947368 31.57894737
Not satisfied/Disagree
1
5.263157895
10.Tables and chairs are arranged properly to avoid over population or crowded.
No. Respondent
Very Much
Satisfied
3
Percentage
15.78947368
Option
Strongly
Agree
Satisfied/
Agree
2
3
10.52631579
8
Barely
Agree
6
15.78947368 31.57894737
Not satisfied/Disagree
1
5.263157895

9. 11.Provide quality food and snack at lowest cost.
Option
No. Respondent
Percentage
Very Much
Satisfied
0
0
Strongly
Agree
Satisfied/
Agree
2
8
10.52631579
Barely
Agree
2
42.10526316 10.52631579
Not satisfied/Disagree
2
10.52631579
12. Foods are served freshly and tasty every day.
Option
No. Respondent
Percentage
Very Much
Satisfied
0
0
Strongly
Agree
Satisfied/
Agree
Barely
Agree
Not satisfied/Disagree
1
0
9
5
5.263157895
0
47.36842105
26.31578947
9

10. 13.Foods have a variety and seasonal.
Option
No. Respondent
Percentage
Very Much
Satisfied
0
0
Strongly
Agree
Satisfied/
Agree
0
3
0
Barely
Agree
7
15.78947368 36.84210526
Not satisfied/Disagree
5
26.31578947
14. Caters to the nutritional needs of the costumers.
Option
No. Respondent
Percentage
Very Much
Satisfied
0
0
Strongly
Agree
Satisfied/
Agree
0
5
0
Barely
Agree
4
26.31578947 21.05263158
10
Not satisfied/Disagree
5
26.31578947

11. 5.0 MEASURE OF CENTRAL TENDENCY
Q.10. Tables and chairs are arranged properly to avoid over population or crowed.
11

12. Q6. The canteen is having a modern kitchen equipped with facilities for hygienic food preparation.
12

13. Q4. The staff can accommodate all the customers.
13

14. 6.0 SAMPLE FORMAT OF THE QUESTIONAIRE:
Name (optional): _________________________
Survey Topic: Service Satisfaction of DBCET Canteen
Gender: ________________________
Teacher In Charge : Ms Gypsy Nandi
Form No :
A Survey on Service Satisfactory of Don Bosco College of Engineering and Technology Canteen
DIRECTION: Please rate how strongly you agree or disagree with each of the following statements by encircling the number.
1- Not satisfied/Disagree
2- Barely Satisfied/ Barely Agree
3- Satisfied/ Agree
4- Very Satisfied/ Strongly Agree
5- Very Much Satisfied/ Very Strongly Agree
STAFF SERVICES
1. The Staff are Friendly and Approachable.
5
2. The Staff are calm during stressful situations.
5 |
3. Calmly interact with customers under all kinds of situations, 5 |
4. The Staff can accommodate all the costumers.
5 |
5. The staff has a pleasing personality.
5 |
|
4
4
4
4
4
|
3
| 3
| 3
| 3
|
3 | 2 | 1 |
| 2 | 1 |
| 2 | 1 |
| 2 | 1 |
| 2 | 1 |
PHYSICAL FACILITIES/ AMBIENCE
6. The Canteen is having a modern kitchen equipped with facilities for hygienic food preparation.
7. Observe proper wastes disposal.
5
5
8. Well ventilated and cool station for eating.
|
5
9. Sufficient tables and chairs that can accommodate the costumers.
4
|
5 | 4
FOOD
11.
Provide quality food and snack at lowest cost.
5 | 4 | 3 | 2
12.
Foods are served freshly and tasty every day.
5 | 4
13.
Foods have a variety and seasonal.
5 | 4 | 3 | 2
5 | 4
4
|
|
4 |
3
| 1 |
| 3 | 2 | 1 |
| 1 |
| 3 | 2 | 1 |
15. Keep all foods on display covered to protect them from flies and dust
14
5 | 4 | 3 | 2
| 1
| 2
| 1
3 | 2 | 1
3 | 2 | 1
5 | 4 | 3 | 2
10. Tables and chairs are arranged properly to avoid over population or crowded.
14 Caters to the nutritional needs of the costumers.
|
| 1 |
| 3 | 2 | 1 |
|
|
|

15. 7.0 CONCLUSION
The most important finding of this study is the need to provide proper training for
canteen staff. Enough knowledge is imperative to canteen managers for the role is to
make decisions that will affect the entire canteen organization.
Formal trainings and seminars needed by all canteen staff and officials so that they will
improve their skills on the proper handling of food, food preparation, food selection,
customer satisfaction through effective interpersonal skills and total quality management of
all the aspects necessary for an improved and well-managed canteen.
The respondents found the food repetitive and limited d lacking the necessary nutritional
value needed by the teachers
Among the major findings, the quality of service given was found to be adequate since the
canteen official s and staffs are doing their assigned roles.
8.0 RECOMMENDATION







More people to serve food
Staff in canteen should wear gloves and hair nets
More seating area.
Prices clearer
Canteen temp to be cooler
More social space required
Healthier food
15