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ASSIGNMENT
DRIVE FALL
PROGRAM
2013
MBADS – (SEM 3/SEM 5) / MBAN2 / MBAFLEX – (SEM 3)
PGDTQMN – (SEM 1)
SUBJECT CODE & NAME
QM0013- QUALITY MANAGEMENT TOOLS
SEMESTER
3
BK ID
B1243
CREDITS
4
MARKS
60
Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of
400 words. Each question is followed by evaluation scheme.
Q1. Explain the following:
a) Flow diagram
b) Value Stream Mapping (VSM)
c) Causal Loop Diagram (CLD)
(Explanation of Flow diagram-4 marks, Explanation of VSM-3 marks, Explanation of CLD-3 marks) 10
marks
Answer.

2. A flow diagram is one of the basic tools used for improvement of any project. It gives a visual picture of a
process being studied. The flow diagram is also called as flow chart. It is a graphic representation of a series
of activities that define a process. There are several types of flow diagram that can be useful in an
improvement effort. Some of them are:
Top-down flow diagram
Matrix or group (also known as „swim-lane‟ flow diagram)
Complexity diagram (separating basic process functions from activities
due to waste, work flow, or poor quality)
Value system mapping
Q2. To find success in competition, a business needs to give importance to value creation. Explain
value creation through Brand development, Creative Design and Lean Manufacturing.
(Value Creation through Brand Development-4 marks, Value Creation through Creative Design-3 marks,
Value Creation through Lean Manufacturing-3 marks) 10 marks
Answer.
Value Creation through Brand Development
Famous brand names make a big difference in the marketplace. For example, clothes made of the same
fabric, in the same style, and with the same workmanship are sold at vastly different retail prices because
they have different brand names. Davis defines a brand as ‘an intangible but critical component of what a
company stands for,’ and, as ‘a set of promises, it implies trust, consistency; and a defined set of
expectations. The strongest brands in the world own a place in the consumer’s mind, and when they are
mentioned almost everyone thinks of the same things.’ Mercedes-Benz stands for prestige and the ultimate
driving experience while Ralph Lauren stands for classic looks, high status, and pride.
Q3. FMEA (Failure Modes and Effects Analysis) is a means of identifying or investigating potential failure
modes and related causes. Describe the different types of FMEA. What are the advantages and
disadvantages of FMEA?
(Meaning of FMEA-2 marks, Types of FMEA-3 marks, Advantages of FMEA-2.5 marks, Disadvantages of
FMEA-2.5 marks)10 marks
Answer.
Meaning of FMEA
FMEA is a product problem prevention methodology that can effectively interface with many engineering
and reliability methods. Along with the Fault Tree Analysis (FTA), it has become one of the most useful
problem prevention tools in the product development process.
FMEA Types
There are four types of FMEA and they are system level, design level,

3. Q4. What are the features of Taguchi’s Contributions? Explain Quality Loss Function method and Robust
Design.
(Features of Taguchi’s Contributions-3 marks, Explanation of Quality Loss Function and examples-4
marks, Explanation of Robust Design-3 marks)
Answer.
Features of Taguchi’s Contributions
Taguchi was renowned for developing various processes, to enhance quality of developed products and to
decrease prices. This method was known as ‘’Taguchi’s method‟, which was used as a process for assessing
and enhancing improvements in the required features of products. Taguchi’s methods include the
methodologies of both Statistical Process Control (SPC), as well as the statistical features of the method,
procedure, strength, and the quality enhancement processes.
Taguchi believed in “Robust Design” techniques. Taguchi states that it is not only adequate to take out
faults in product, but also to develop quality. He suggested that one must look at the design stage itself,
from where the quality begins.
With the concept of “Design of Experiments” which directly affects performance of the product, Taguchi
described, what the product requirement means and how it can lead to product
Q5. Explain the purpose of an Affinity diagram and list out its benefits. Write a procedure to create
Relations diagram.
(Meaning of an Affinity diagram-2 marks, Purpose-2 marks, Benefits-2 marks, Meaning of Relations
diagram-2 marks, Steps to create Relations diagram-2 marks) 10 marks
Answer.
Meaning of an Affinity diagram
Affinity diagram is a tool used to classify ideas and data. The tool is generally used in project management
and allocates information to be arranged into groups for evaluation and analysis. Generally, an Affinity
diagram is used to improve a brainstorm into the one that makes sense and can be utilized effortlessly.
Benefits of Affinity Diagrams
Affinity diagram is an innovative process, which is used by a group to collect
Q6. Process Mapping helps to identify the best performance measures and the major opportunities for
improvement.
(Describe the types of Process Mapping. Explain the, major steps in Process Mapping, Meaning of Process
Mapping, Types of Process Mapping, Major steps in Process Mapping)10 marks
Answer.
Process Mapping
Process mapping is an important visual display that represents, ‘who does what’ within an organization. It
helps to identify the best performance measures and the major opportunities for improvement. Process
mapping is used by the Six Sigma, black belt, or green belt. It helps in two important aspects of the Six
Sigma method. They are:
1. It helps in the initial stage of the process where, a true analysis of how things are done currently is
developed. This is very important to create an objective case for process improvement.

4. 2. It helps in the improvement stage. This stage is essential to prototype, experiment, communicate, and
ultimately explain how process improvements affect the new methods adopted to
Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
help.mbaassignments@gmail.com
or
call us at : 08263069601