1. Human Resources Department
Human Resources Management (HRM) consists of allthe activities involved in acquiring,
maintaining and developing an organization’s human resources. The human resource
planning is the development of strategies to a firm’s human resource need. Our firm’s overall
strategic plans provide information about business venture, our products projected expansion
or contraction of specific product lines, industry staffing practices and the firm’s expenses.
This information is used to determine both the number employees required and their
qualifications.
BUSINESS ORGANIZATIONS:
POSITION NAME
CHIEF EXECUTIVE OFFICER (CEO ) DayangNorfarihahbinti Ag Ibrahim
HUMAN RESOURCE MANAGER FatinNadiahbintiMansor
OPERATIONAL MANAGER NurSyafiqahLiyanabintiMohdNazre
MARKETING MANAGER Farah Hazimahbinti Eddie
FINANCIAL MANAGER Wan Nur FarahAinabinti Wan Azizam

2. MISSION OF THE ORGANIZATION
To provide courteous and excellent services as well as providing support
and assistance with recruitment, compensation and training to the
employees.
OBJECTIVES OF ORGANIZATION..
To treat anyone with empathy, understanding, dignity, and create an
environment of openness, trust and respect.
To help recruit, retain, and develop a highly competent diverse
workforce that support our firm.
Provide professional guidance in hiring practices to enhance
employees’ personal and qualification growth.
Create and maintain an environment that supports, develops and
cares for the well-being of employees.

3. List Of The Administrative Personnel
LEVELS OF MANAGEMENTS POSITION NO OF
EMPLOYEES
TOP MANAGER CHIEF EXECUTIVE 1
MANAGER (CEO)
MIDDLE MANAGER ADMINISTATIVE 1
MANAGER
HUMAN RESOURCES 1
MANAGER
MARKETING 1
MANAGER
FINANCIAL 1
MANAGER
OPERATIONAL 1
MANAGER
FIRST LINE MANAGER SUPERVISOR 1
Positions And Shareholders
POSITION SHAREHOLDERS (%)
Chief Executive Manager 35 %
Administratie Manager 15 %
HR Manager 14.5 %
Operational Manager 13%
Marketing Manager 11%
Financial Manager 11%

4. Schedule Of Remuneration
Position No of Worker Salary per month SOCSO Total
(RM) (2%) (RM)
Chief Executive 1 RM 11,000 RM 220 RM 11,120
Manager (CEO)
Human Resources 1 RM 9,000 RM 180 RM 9,080
Manager
Operational 1 RM 9,000 RM 180 RM 9,080
Manager
Marketing 1 RM 7,500 RM 150 RM 7,580
Manager
Finanacial 1 RM 7,000 RM 140 RM 7,080
Manager
Supervisor 1 RM 3,000 RM 60 RM 2,080
TOTAL 6 RM 46,500 RM 930 RM 47,430
General worker
Position No of worker Salary per month SOCSO Total
(RM) (2 %) (RM)
Baker 1 RM 1,750 RM 35 RM 1,785
Baker assistants 3 RM 1,300 RM 26 RM 1,326
Sales Assistant 1 RM 1,100 RM 22 RM 1,122
Cashier 2 RM 950 RM 19 RM 969
Cupcake deliver 3 RM 800 RM 16 RM 816
Cleaner 3 RM 650 RM 13 RM 663
TOTAL 13 RM 6,550 RM 131 RM 6,681

5. Job Analysis
Non-managerial
Job position :Cupcake Baker
Report to :Kitchen Manager
Job description :
1. Responsible in preparing items that are needed for the following days consumption.
2. Responsible in following the formulas on a consistent basis to keep the quality
constant.
Job specification :
1. Must have experience in baking cupcakes at least 3 years.
2. Able to come out with new cupcakes recipes.
3. Have a good condition of health which their tasting buds work properly.
4. Have a steady hand for the decorating of cupcakes.
Job position :Cupcake Delivery
Report to :Kitchen Manager
Job description :
1. Deliver orders to the customers.
2. Responsible in interacting with customers to get and receive payment for the goods,
sign documents and give receipts.
Job specification :
1. Must have a valid and need to be of driving age.
2. Able to communicate well.
Job position :Sales Assistant
Report to :Supervisor
Job description :
1. Ensure customers’ satisfaction.
2. Answering queries from customers.
3. Responsible in reporting discrepancies and problems to the supervisors.
Job specification :
1. SPM school leavers are highly encouraged.
2. Highly self-motivated.
3. Have a good communication skill.
4. Have a friendly and engaging personality.

6. RECRUITING
(The process of attracting qualified job applicants)
EXTERNAL RECRUITING
-As a new company, we take employees from outside in order to have wider range of
experienced people. The external recruitment is the key Human Resource process for the
growing or changing organization. It brings fresh employees to our company and allows it to
grow. The external hires bring new ideas, different approaches to problem solving, and they
can bring the external best practice. Product development for our company starts with hiring
employees who have the previous experience with it. The job vacancies are announced
externally and social networks can save a large marketing budget. The external recruiting is
actually the main source of new skills and competencies especially to our new organization.
However, external recruiting will include recruiting via newspaper advertising, employment
agencies and online employment organizations. Other than that, we also recruit from
educational institutes which is will give us opportunity to have fresh graduate students.
SELECTION
(The process of gathering information about applicants for a position and then using that
information to choose the most appropriate applicant)
EMPLOYMENT APPLICATIONS
Employment application is use to collect factual information on a candidate’s education,
work experience and personal history. All the data that obtained from applications is actually
for us to identify applicants who are worthy of further scrutiny and to familiarize interviewers
with their backgrounds.
EMPLOYMENT TESTS
Tests administered to job candidates that usually focus on aptitudes, skills, abilities or
knowledge relevant to the job. In our company, basic computer skills test is done to certain
position to make sure our job candidates know how to use computer. Such tests are actually
indicates how well the applicant will do the job. We give tests to our job candidates based on
their applying position to know more about their skills and abilities. For example, we test our

7. baker to bake cupcakes and the design for the cupcakes. This is to make sure they are
qualified to hold the position as a baker.
INTERVIEWS
The interview is the most common selection technique used by any organizations nowadays.
In our organizations, job candidates are interviewed by one of our HRM staff and by the
person for whom they will be working. This technique provides opportunity for applicants
and us to learn more about each other. The quality of the responses is observed during the
interview session and it helps us to choose the best job candidates to hold the position. For
example, during the interview we can see their way in answering our question. We also can
see their confident when giving opinion in any situation that we give them.
INTERVIEW QUESTIONS
1. Tell me about yourself.
2. Tell about difficult situation you were face and how you deal with it.
3. What do you know about our organization?
4. What can you do for us? Why should we hire you?
5. What are your strengths and weaknesses?
6. What are your special skills, and how you acquire them?
7. Define cooperation.
8. What interest you about this job?
9. Why are you the best person to have this job?
10. What challenges are you looking for in a position?

8. COMPENSATION AND BENEFITS
(Compensation is the payment employees receive in return for their works. Benefit is a
reward in addition to regular compensation that is provided indirectly to employees.)
COMPENSATION
Our organization’s compensation system is designed carefully to provide for employees’
needs while labour costs within reasonable limits. This compensation system enable us to
ensure our employees can satisfy their basic needs and the reward provided are comparable
with those offered by other organizations. There are three management decisions that we
make in order to design an effective compensation system:
1. Wage Level – Management will position the general pay level relative to pay levels
of other organizations. A wage survey is done to collect data on prevailing wage rates
within the geographic area.
2. Wage Structure – Next, management have to decide on relative pay levels for all the
positions within the organizations. We rank all the jobs within the organizations
according to value. The more points a job is allocated, the more important it is
presumed to be and the higher its level in the organizations wage structure.
3. Individual wages – Finally, we determine the specific payments individual
employees will receive. Two wage decisions were made. The employee’s initial rate
must be established. It is based on experience, other qualifications and expected
performance. The employees then will be given pay increases based on seniority and
performance.

9. TYPES OF COMPENSATION
We use two types of compensation for our organization:
1. Hourly wages– Hourly wage is paid to our workers for each hour of work. Our
workers are then paid one-and-one-half times their hourly wage for time worked in
excess of 40 hours. Workers on assembly lines and in clerical positions are paid an
hourly wage.
2. Monthly salary- A salary is a specific amount of money that we paid for an
employee’s work during a set calendar period that regardless of the actual number of
hours worked. Salaried employees receive no overtime pay but they do not lose pay
when they are absent from work. The managerial positioned are salaried.
TYPES OF BENEFITS
Insurance This include health, life and dental insurance
Packages for our employees and their families.
Family Maternity and paternity leave will be given
Matter when needed.
Annual Family We will organise a family day trip or event
Day that will increase the bonding between each
workers.
Special A special leaves will be given to specific
Leaves public holiday.

10. Human Resources Department Expenses
HUMAN RESOURCES COSTS
DEPARTMENT ACTIVITIES (RM)
RECRUITING
External Recruiting RM 1,500
SELECTION
Employment Applications RM 120
Employment Tests RM 130
Interviews RM 150
COMPENSATION
Hourly Wages RM 30
Monthly Salary RM 53,050
BENEFITS
Insurance Packages RM 1,061
Annual Family Day RM 2,000

11. SCHEDULE OF TASKS AND RESPONSIBILITIES
Position Tasks and Responsibilities
Chief Executive Officer Plan the activities of the bakery
Manage the bakery operations, resources, material usage
and other
Act as the leader of the bakery and be responsible to
coordinate the subordinates
Ensure all works done by the subordinates follow the
timetable and quality of work that have been stated in the
policy
Accept and make the approval of the proposal
Have to know the duties of all departments and gives the
orders and directions to all the departments
Review the financial statement of the bakery
Human Resource Take care about the welfare and safety of the
Manager subordinates
Handle the process of recruiting new employees
Marketing Manager Monitor the activities of sales, promotions and
advertisements
Plan and evaluate a new marketing strategy
Ensure the sales target that have been set by the bakery
can be achieve
Prepare the marketing budget
Make the research and development
Determine the uniqueness of the product compare to the
competitor’s product
Make the survey that related to the customer satisfaction

12. to increase the quality of the products.
Production Manager Monitor the activities related to the process and
production of the product
Ensure the production that have been set by the bakery
can be achieve
Look for the suppliers to supply inventories and raw
materials
Look for and buy machines for production process
Ensure the quality of the products can achieve the bakery
quota
Prepare the production budget
Financial Manager Prepare the financial statement of the bakery
Monitor the bakery’s flow of cash and financial
instruments
Prepare the financial report at the end of each year
Ensure the stabilization of the bakery financial
Approve or reject the budget from other departments
Prepare the bakery’s yearly budget
Supervisor Control the production process
Supervise the other employees
Financial Clerk Responsible in typing work
Helping Financial Manager in payroll and purchasing
Calculate and check the stock
Baker Prepare the mixtures of the bread
Monitor all the activities in the kitchen
Assistant Baker Help the baker in preparing the mixtures
Responsible in packaging, controlling the machines and
arrange the stocks
Crew Trainer Trained the new employees on how they will do their work
effective and efficiently
Giving compensation and reward to those who did good
performance
Submit report of all the employees to Human Resource
Manager
Sales Person Make sales to the prospects

13. Handle the promotion of the products
Help in managing the display product