The document outlines Life Time Fitness' strategy for using social media. It began with a pilot program at 5 clubs to test posting on social media daily. This was later expanded to all 109 clubs. The strategy focused on using social media to foster conversations and connections with members. Key wins included exponentially increasing social media impact, more engaged members, and highly shared local club posts that were spread nationally. The approach leveraged existing team members as advocates for social media instead of additional hiring.
BlogWell New York Social Media Case Study: Life Time Fitness, presented by Tony Saucier
1. SocialMedia.org
Video Case Studies
Tony Saucier
Your best social advocates already
work for you
This video is from
BlogWell
San Francisco
June 20, 2011
socialmedia.org/blogwell
SocialMedia.org
Case Studies
This presentation is from
BlogWell
New York
April 2, 2014
socialmedia.org/blogwell
2. YOUR BEST SOCIAL ADVOCATES
ALREADY WORK FOR YOU
4/17/14 // Life Time – The Healthy Way of Life Company℠
3. 2 STARTING POINT
3 STRATEGY
4 PILOT
5 SCALE
6 ALL THE WINS
1 #HWOL
4. 2 STARTING POINT
3 STRATEGY
4 PILOT
5 SCALE
6 ALL THE WINS
1 #HWOL
6. 2 STARTING POINT
3 STRATEGY
4 PILOT
5 SCALE
6 ALL THE WINS
1 #HWOL
7. 2 STARTING POINT
3 STRATEGY
4 PILOT
5 SCALE
6 ALL THE WINS
1 #HWOL
8. 2 STARTING POINT
3 STRATEGY
4 PILOT
5 SCALE
6 ALL THE WINS
1 #HWOL
9. SWEET SPOT
107
LOCATIONS
MORE THAN
600
SOCIAL PAGES
NEARLY
24K
TEAM MEMBERS
2 STARTING POINT
3 STRATEGY
4 PILOT
5 SCALE
6 ALL THE WINS
1 #HWOL
10. 2 STARTING POINT
3 STRATEGY
4 PILOT
5 SCALE
6 ALL THE WINS
1 #HWOL
11. EXPERTS
OWN NETWORK
CUSTOMERS
2 STARTING POINT
3 STRATEGY
4 PILOT
5 SCALE
6 ALL THE WINS
1 #HWOL
12. THING BIG: Mirror team member
service with social media at every club.
2 STARTING POINT
3 STRATEGY
4 PILOT
5 SCALE
6 ALL THE WINS
1 #HWOL
13. START SMALL: SOP
KNOW
• #HWOL
• Social Why
• Here for Members
• Friendly & Inviting
• We are Humans
DO
• Inspire
• Educate
• Talk to the Team
• Share Often
• Monitor
2 STARTING POINT
3 STRATEGY
4 PILOT
5 SCALE
6 ALL THE WINS
1 #HWOL
14. 2 STARTING POINT
3 STRATEGY
4 PILOT
5 SCALE
6 ALL THE WINS
1 #HWOL
15. CURVEBALLS
CONTENT: HIT OR MISS
WHAT’S AN OFFICIAL PAGE?
TIME COMMITMENT
2 STARTING POINT
3 STRATEGY
4 PILOT
5 SCALE
6 ALL THE WINS
1 #HWOL
16. MOVE FAST: CLARIFY “OFFICIAL”
MORE THAN
425
REMOVED
4 MONTHS
2 STARTING POINT
3 STRATEGY
4 PILOT
5 SCALE
6 ALL THE WINS
1 #HWOL
18. • One (1) 30-minute
training call
• 5-8 minutes per day
• Monitor 1xAM, 1xPM
TRAINING
• Recruit from GM
• Notify clubs in
batches of 5
2 STARTING POINT
3 STRATEGY
4 PILOT
5 SCALE
6 ALL THE WINS
1 #HWOL
MOVE FAST: TALK COMMITMENT
19. MOVE FAST: VALUATION MODEL
IMPRESSIONS
CPM = $4.50-$6
CLICKS
WHAT IS THE COST?
ENGAGEMENTS
RELATIVE TO CLICKS,
WHAT IS THE VALUE
2 STARTING POINT
3 STRATEGY
4 PILOT
5 SCALE
6 ALL THE WINS
1 #HWOL
20. 18 MONTHS LATER…
2 STARTING POINT
3 STRATEGY
4 PILOT
5 SCALE
6 ALL THE WINS
1 #HWOL
21. WIN: EXPONENTIAL IMPACT
• 109 FPMs
• 2,500 pieces of
content a month
2 STARTING POINT
3 STRATEGY
4 PILOT
5 SCALE
6 ALL THE WINS
1 #HWOL
22. WIN: MORE POWERFUL PAGES
Conversation
Rate – 0.3%
Conversation
Rate – 0.7%
NATIONAL
LOCAL
2 STARTING POINT
3 STRATEGY
4 PILOT
5 SCALE
6 ALL THE WINS
1 #HWOL
23. WIN: 109 FOCUS GROUPS
• Several dozen
posts hit daily
• Those that gain
traction are
shared nationally
2 STARTING POINT
3 STRATEGY
4 PILOT
5 SCALE
6 ALL THE WINS
1 #HWOL
24.
25. Learn more about past and
upcoming BlogWells
socialmedia.org/blogwell
This video is from
BlogWell
San Francisco
June 20, 2011
socialmedia.org/blogwell
SocialMedia.org
Case Studies
This presentation is from
BlogWell
New York
April 2, 2014
socialmedia.org/blogwell