See how mobility has become an integral part of the Field services and how companies can leverage it.

1. Field Service Practices –
Made easy with Mobile
Solutions

2. Need of Smart Mobility
When competition is fierce and intense, companies have to focus on
providing consistent and high quality services day in and day out. As a
competitive company in your industry, one is expected to avoiding
potential service level problems. But to thwart the competition, paying
attention to steady customer service will not do the trick. It has become
important for organizations to deliver superior services. But
understanding and realizing the constant need to change as per the
volatile market isn't always apparent, and missing out on a critical
opportunity might mean stagnation instead of success.
It is important for medium-sized businesses prevalent within the field
service industry to centre on mobile workers, who need to be constantly
connected to live operations and the customers. Their service levels matter in the end since that guarantees repeat
business or referrals to boost the overall business.
It is evident that enterprises today have started their current methods of managing, scheduling and communicating
with the field staff since the ideal and personalized technological solutions become apparent. Filling the service level
gaps will differentiate a company from its immediate competitors and set them firm on the path to success.
There are three important service level changes that need to be implemented at the base level
Implementation of real-time inventory status to build an image of high product quality and a strong reputation
as a service provider
Planned maintenance and self-diagnostics for maximum uptime
Core service practices which enable customer satisfaction
The Mobile App Imperative
The smart phone market growth – Compound Annual Growth Rate of 37% — IDC Report.
60% midsized organizations - support mobile devices; 75% out of them - support wireless mobile PCs.
Mobile workers - 40% of their time away from their desk
Mobile workers constitute 27.3% of workforce.
75% of US businesses - use of one wireless data application
80% organizations with deployed mobile applications - Results met or exceeded expectations

3. Field Service Connectivity with Mobility
Scheduling is crucial for the mobile workforce and an extremely important tenet which can help us build a strong
mobile strategy. Field service organizations thrive on mobility and hence inseparable. Not many organizations have a
clear smart mobility strategy while where there is a huge a gap between how technology has trashed out in recent
years and how effective it has served enterprises to meet their business goals.
Mobile phones have given a way to smart phones which allowed instant access to richness of information through
simple search.
Mobile devices in enterprises are now primarily used for:
Accessibility and real-time communications between the mobile workers, the inventory officers and the customers
through any medium
Quick access to the internet
Route planning using maps and GPS navigation
The biggest issue with the field service functions and mobility in most companies is that the mobile devices are not
integrated with the main company systems. There is a need of manual entry and analysis of data which is a total
error-prone idea.
Smartphone Usage of Field Service Professionals
Social Media for Work Purposes
Information Management
Web Conferencing
Route planning for Sales via GPS
Use of Integrated Enterprise Apps
Mobile Email
Sale Inventory Assessment
Sales/ Service Reporting
Mobile Apps and their Usage in the Enterprise
Customers - to place orders, track existing orders, make payments or view promotions
Managers and Executives - to deliver information, including KPIs, dashboards, financial data and results,
and compliance
Sales people - for order processing, inventory, price verification, customer profiling and CRM
Plant personnel - for order picking, inventory tracking, supplier relationship management and goods
receipts
Field Service team - for work recording, service execution, contract reference and route and travel planning

4. Leveraging Mobile Apps for Field Service
Automation Visibility
Use of automated solutions to cut down on Communication and visibility of issues in
manual processes routine operations
Schedule optimization technology considering Integration of field resources back into the
strategic and operational constraints company
Allocation of the best resource with right skills Ensure that the decision-making options from
and the right tools for every customer the field are communicated back to the office
through systematic reports
View service history and record the work
performed
Capture equipment or customer information
Business-aligned
Mobility aligned with business objectives,
strategies and processes
Reduces overall effort needed to adjust and
create an accurate schedule Productivity
Adherence to defined schedule policies and Complete and integrated solution for mobile
optimized resource allocation workforce
Management of entire lifecycle of a service
call from contact to sale and then reports
Execute high priority jobs with routine
maintenance jobs without affecting low
Customer Service
priority work
Immediate and sure-shot appointment
bookings
Increased flexibility for rescheduling
appointments
Business Intelligence
Allocation of perfect resources at reasonable
rates Advanced foresight into market trends and
company operations
Upsell customers with unique offers and
incentives based on existing service Strategic key performance indicators with
performance tracking
Workforce management solutions with ready-
to-use reports

5. About Softweb Solutions
Software Solutions is a leading Software Development To know more about us and how we deliver
Company that serves clients worldwide of all sizes. We mobility solutions to the organizations across the
have a strong performance record in offering quality world.
software development services demonstrated by ISO
9001:2008 certification and Microsoft Gold Certified Contact our representative or e-mail us at
partnership. info@softwebsolutions.com,
We provide cutting edge Mobile App Development solutions You can also visit our corporate website –
for various platforms like Apple iOS, Android OS, www.softwebsolutions.com.
Blackberry and Windows Phone. We attempt to deal with
constantly evolving business needs by incorporating all our
strengths in our solutions.