This is the 13th Learning EB Theme

1. VIVENCIO C. OSILA (I.E.,P.S.)
Consultant / Program and Project Manager
for Corporate Improvement Programs (CIPs)

2. At the end of this presentation you will be able to :
 Appreciate ISO 9001 QMS in a capsulised
manner;
 Understand its intended applications;
 Internalize its Impact to your services and/or
operations;
 Get ideas on current & related trends; and
 Realize your roles in your program realization.

3. ISO 9001:2008 QMS and other related standards / protocols
ISO 9001:2008 Model and Framework
ISO 9001:2008Themes: Customer Focus & Continual Improvement
Benefits that can be gained from ISO 9001 Implementation
ISO 9001 on Industry Movements and Its Potential Impact
Roles of HR in ISO 9001:2008 QMS Implementation

4. A management system aimed at directing and
controlling an organization with regards to Quality.
ISO 9000:2005

5.  Generic, voluntary
 Applicable to any organization, to any
industry or economic sector
 Subject to interpretation.
A Company decides how to apply the
system to its purposes.

6. What is ISO?
 International Organization for Standardization
 Worldwide federation of national standard bodies
 Primary Mission: …development of standardization…
to facilitate exchange of goods and services, and
developing cooperation in… intellectual, scientific,
technological and economic activity.

7. ISO 9000:2005 - Quality Management System
Fundamentals and Vocabulary
ISO 9001:2008 - Quality Management System Requirements
ISO 9004:2000 - Quality Management System Guidelines for
Performance Improvements
ISO 19011:2002 - Guidelines for quality and/or environmental
management systems auditing

8. ISO 9001:2008 QMS and other related Standards /Protocols
ISO 9001 :2008 QMS Model and Framework
ISO 9001:2008Themes: Customer Focus & Continual Improvement
Benefits that can be gained from ISO 9001 Implementation
ISO 9001 on Industry Movements and Its Potential Impact
Roles of HR in ISO 9001:2008 QMS Implementation

9. QMS Approach
Process approach
Process
any activity that takes “inputs”and converts
them to “outputs”
the systematic identification and management of these
activities and the interactions between activities

10. New Organizational Focus
Dept 2 Dept 3 Dept 4Dept 1
Business Process CutsThrough Departments
Customer
Query
Delivery

11. C
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Q
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Product Realization
Measurement
, analysis,
improvement
Resource
Management
Management
responsibility
C
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T
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S
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T
I
S
F
A
C
T
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CONTINUAL IMPROVEMENT OF THE
QUALITY MANAGEMENT SYSTEM
Input Output
PRODUCT
PDCA

12. ISO 9001:2008 QMS and other related standards
ISO 9001:2008 Model and Framework
ISO 9001Themes: Customer Focus & Continual Improvement
Benefits that can be gained from ISO 9001 Implementation
ISO 9001 on Industry Movements and Its Potential Impact
Roles of HR in ISO 9001:2008 QMS Implementation

13. Process Approach
continual
improvement
customer focus

14. Customer Focus
 Importance of meeting customer requirements
 Customer requirements to be met
 Unspecified requirements to be determined
 Communication arrangements to be implemented
 Customer satisfaction to be monitored

15. Continual Improvement
 Requirement to continually improve the QMS
 Commitment in quality policy
 Staff to be competent
 Measurements to achieve improvement
 Requirement to plan and manage continual
improvement

16. ISO 9001:2008 QMS and other related standards
ISO 9001:2008 Model and Framework
ISO 9001:2008Themes: Customer Focus & Continual Improvement
Benefits that can be gained from ISO 9001 Implementation
ISO 9001 on Industry Movements and Its Potential Impact
Roles of HR in ISO 9001:2008 QMS Implementation

17.  Confidence in capability of process
 Confidence in quality of products
 Basis for continual improvement
 Increase satisfaction of customer and other
interested parties
 Ultimately, success of the organization

18. ISO 9001:2008 QMS and other related standards
ISO 9001:2008 Model and Framework
ISO 9001:2008Themes: Customer Focus & Continual Improvement
Benefits that can be gained from ISO 9001 Implementation
ISO 9001 on Industry Movements and Its Potential Impact
Roles of HR in ISO 9001:2008 QMS Implementation

19.  Customer Focus
 Leadership
 Involvement of people
 Process Approach
 System approach to Management
 Continual Improvement
 Factual Approach to Decision Making
 Mutually Beneficial -Supplier Relationship

20. ISO 9001:2008 QMS and other related standards
ISO 9001:2008 Model and Framework
ISO 9001:2008Themes: Customer Focus & Continual Improvement
Benefits that can be gained from ISO 9001 Implementation
ISO 9001 on Industry Movements and Its Potential Impact
Roles of HR in ISO 9001:2008 QMS Implementation

23. VIVENCIO C. OSILA
Industrial Engineer / Productivity Specialist
Management SystemsConsultant
Consultant & Project Manager for
Corporate Improvement Programs (CIPs)
Cell. Nos.: 0905 322 2375
0928 520 2455
Land Line: +632 775 4920
Email. vosila@yahoo.com
VCO-MCS