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Defining Value And Measuring Hr
- 1. Defining Value and Measuring HR Mark O’ Donnell, Director and Practice Leader, Human Capital Advisory Services, Consulting
- 2. Agenda Defining the Value of HR Introduction 2 HR Strategy 6 Understanding the business 8 Define your HR Strategy 14 Measuring Impact of HR 18 Assess HR Function 25 Reassess HR Service Delivery 34 Conclusion 42 Questions
- 7. HR Strategy Defining the Value of HR
- 9. Understanding Business Strategy Defining the Value of HR
- 11. What do the sections of the EVM HC represent? 1. Value Drivers How value is created
- 12. Value Drivers - How Value is Created
- 15. Define HR Strategy Defining the Value of HR
- 17. Step 2: Identify Issues & Challenges Example – Strategic priorities and HR strategic actions: Exponential Headcount Increase: Focus on recruiting and selection, retention practices, talent placement, and employee development. HR Organization Transformation: Optimize the HR function. Enterprise Cost Reduction: Maximize investments and spend on human capital to focus on business issues, operational efficiencies, and process excellence. Focus on Customer Service: Build a culture of high performance and innovation with a focus on the customer. Post Merger Integration: Support rationalization of core process, technology, people, and policy with a defined project portfolio.
- 19. Measuring Impact of HR Defining the Value of HR
- 21. Best Practice Design: Characteristics of a Successful Scorecard Defining the Value of HR Involves the scorecard owner in the design Characteristics Makes efficient use of managers’ time Understandable & transferable Easily aligned across the organisation Only this person knows the answers Management time is scarce Must be communicated across the organisation Reason Help the whole company work towards a common goal
- 26. Assessing your HR Function Defining the Value of HR
- 30. HR Strategy Alignment Maturity Model
- 31. HR Customer Segmentation Maturity Model
- 32. HR Roles Maturity Model
- 33. HR Enablers Maturity Model
- 35. Establish and Re-assess HR Service Delivery Model Defining the Value of HR
- 36. Service Delivery Models - Leading Practices The Evolution of HR Service Delivery Deloitte HR Service Delivery Framework Ensure HR service delivery model is aligned to deliver effectively on Business & HR Strategies. Review Customers to determine if unique HR requirements exist for different customer segments. Assess how effectively service is being delivered through retained and outsourced HR Roles Evaluate the effectiveness of Enablers that HR can leverage to deliver efficient and effective service. Traditional ‘Ulrich’ model was used to describe the high level, basic relationships and players in the transformed HR organization, showing how the three building blocks of Shared Services Operations, Business Partners and Centres of Excellence interacted with managers and employees. HR Service Delivery Framework (mid-90’s)
- 43. Conclusion Defining the Value of HR
Notas del editor
- Structure of presentation as follows: Context of HR – why defining value of HR is more important now, renewed focus on proving HR’s worth etc. Deloitte’s approach to defining HR value and improving HR effectiveness Case Study to ground our approach and showcase benefits that can be achieved by applying a solid framework analysis to HR activities
- Structure of presentation as follows: Context of HR – why defining value of HR is more important now, renewed focus on proving HR’s worth etc. Deloitte’s approach to defining HR value and improving HR effectiveness Case Study to ground our approach and showcase benefits that can be achieved by applying a solid framework analysis to HR activities
- Structure of presentation as follows: Context of HR – why defining value of HR is more important now, renewed focus on proving HR’s worth etc. Deloitte’s approach to defining HR value and improving HR effectiveness Case Study to ground our approach and showcase benefits that can be achieved by applying a solid framework analysis to HR activities
- HR and business executives were closely aligned on the importance of people.
- Structure of presentation as follows: Context of HR – why defining value of HR is more important now, renewed focus on proving HR’s worth etc. Deloitte’s approach to defining HR value and improving HR effectiveness Case Study to ground our approach and showcase benefits that can be achieved by applying a solid framework analysis to HR activities
- Structure of presentation as follows: Context of HR – why defining value of HR is more important now, renewed focus on proving HR’s worth etc. Deloitte’s approach to defining HR value and improving HR effectiveness Case Study to ground our approach and showcase benefits that can be achieved by applying a solid framework analysis to HR activities
- This is a great way to do client interviews or talk with leadership about pain points, this is a great way to map the issues back to HC actions. At the beginning of projects we will do client interviews and map how to address issues to specific
- Structure of presentation as follows: Context of HR – why defining value of HR is more important now, renewed focus on proving HR’s worth etc. Deloitte’s approach to defining HR value and improving HR effectiveness Case Study to ground our approach and showcase benefits that can be achieved by applying a solid framework analysis to HR activities
- In the past, HR was primarily an administrative function and its strategies were fairly simple. But now that’s all changed. Today, people are seen as vital to every aspect of business performance and the HR function needs a sound strategy to provide services that maximize the value of this critical resource. Of course, developing a clear and robust HR strategy is just the beginning. In the end, the success of any strategy hinges on effective execution. The following framework outlines the 10 major steps for successfully developing and executing an HR strategy. Although the ideal approach varies from one situation to the next, this general framework can help any HR function develop and deliver the kinds of services and capabilities that today’s businesses need to survive and grow.
- Structure of presentation as follows: Context of HR – why defining value of HR is more important now, renewed focus on proving HR’s worth etc. Deloitte’s approach to defining HR value and improving HR effectiveness Case Study to ground our approach and showcase benefits that can be achieved by applying a solid framework analysis to HR activities
- Structure of presentation as follows: Context of HR – why defining value of HR is more important now, renewed focus on proving HR’s worth etc. Deloitte’s approach to defining HR value and improving HR effectiveness Case Study to ground our approach and showcase benefits that can be achieved by applying a solid framework analysis to HR activities
- Structure of presentation as follows: Context of HR – why defining value of HR is more important now, renewed focus on proving HR’s worth etc. Deloitte’s approach to defining HR value and improving HR effectiveness Case Study to ground our approach and showcase benefits that can be achieved by applying a solid framework analysis to HR activities
- Structure of presentation as follows: Context of HR – why defining value of HR is more important now, renewed focus on proving HR’s worth etc. Deloitte’s approach to defining HR value and improving HR effectiveness Case Study to ground our approach and showcase benefits that can be achieved by applying a solid framework analysis to HR activities
- Structure of presentation as follows: Context of HR – why defining value of HR is more important now, renewed focus on proving HR’s worth etc. Deloitte’s approach to defining HR value and improving HR effectiveness Case Study to ground our approach and showcase benefits that can be achieved by applying a solid framework analysis to HR activities
- Structure of presentation as follows: Context of HR – why defining value of HR is more important now, renewed focus on proving HR’s worth etc. Deloitte’s approach to defining HR value and improving HR effectiveness Case Study to ground our approach and showcase benefits that can be achieved by applying a solid framework analysis to HR activities