2. Name Roll No.
Abeesh Jacob 02
Ritvik Balgi 05
Saud Chejara 07
Shrikant Katkade 39
Ipshita Mishra
Rashmi Pandey
Priyanka Ojha

3. Nonverbal communication
•Definition:
(1)Those aspects of communication, such as gestures andfacial expressions,
that do not involve verbal communication butwhich may include nonverbal
aspects of speech itself (accent,tone of voice, speed of speaking, etc)
(2)Transmission of messages by a medium other than speech or writing.
•Nonverbal communication can be intentional, or it may be completely
unconscious.
•It is about lack of words, rather than lack of vocalization.
•It communicates feelings of likings and disliking and strengthens the
feelings expressed through verbal media

4. Contd….
•“Effective personal communication is 55% body language, 38% tone of voice
and only 7% content of the words you use.”
•These percentages are used over and over by.
communication consultants.
body language ‘experts.
HR instructors. And
P.R.O’s

5. The following are the types of non-verbal communication:
•Facial behavior
•Kinesics or body movement
•Posture and gestures
•Personal appearance
•Clothing
•Proxemics
•Paralanguage

6. Types of non verbal communications:
1. Facial Expression:
•Facial expressions are responsible for a huge proportion of nonverbal communication.
•Facial expressions continually change during interaction .
•are monitored constantly by the recipient.
• the meaning of these expressions may or may not be similar across all cultures.
• can vary dramatically between cultures, however,the facial expressions for happiness, sadness,
anger, and fear are similar throughout the world.
2. Gestures
•Deliberate movements and signals are an important way to communicate meaning without words.
•Common gestures include
waving,
 pointing, and
using fingers to indicate number amounts.
• Other gestures are arbitrary and related to culture.

7. Contd…
3. Paralinguistics
•Paralinguistics refers to vocal communication.
•from actual language.
•This includes factors such as
tone of voice,
 loudness,
 inflection, and pitch.
•The tone of voice can have powerful effect on the meaning of a sentence.
4. Body Language and Posture
•Nonverbal body language can help in conveying feelings and demonstrating attitude.
•postures indicate the nature of the person.
•Postures such as arm crossing or leg crossing are
often regarded as defensive postures.

8. contd…
5. Proxemics
•Proxemics is the amount of personal space we need or
maintain when we indulge in any sort of activity.
•It is also an important type of nonverbal communication.
•For example,
the amount of personal space needed when having a casual conversation with another
person usually varies between 18 inches to four feet.
 On the other hand, the personal distance needed when speaking to a crowd of people
is around 10 to 12 feet.
6. Eye Gaze
•Looking, staring or blinking are regarded as effective ways of
sending messages.
•Usually staring indicates emotions such as interest or hostility.
• Eye gaze can indicate a range of emotions,
including hostility, interest, and attraction.

9. Contd…
7. Haptics
•Communicating through touch is another important nonverbal
behavior.
• Mother's touch, to a child in infancy and childhood is considered
to be an important factor in the development of an individual.
• Touch also plays an important role in conveying emotions such as love.
8. Appearance
•the appearance of both the speaker and the surroundings are vital to the successful conveyance
of a message.
• For example, a speaker's clothing, hairstyle, use of cosmetics, neatness, and stature may cause a
listener to form impressions about her occupation, socioeconomic level, competence, etc.
• details of the surroundings as
 room size,
 furnishings,
decorations,
lighting,
 and windows can affect the listeners attitude
towards the communications.

10. Tips for non verbal communications:
1. Pay Attention to Nonverbal Signals
•People can communicate information in numerous
ways
like eye contact,
 gestures,
Posture
 and tone of voice.
•these signals convey important information that isn't put into words.
•, we can improve our own ability to communicate nonverbally.
2. Look for Incongruent Behaviors
• when someone's words do not match their nonverbal behaviors,
•pay careful attention.
• For example, someone might tell you they are happy while frowning and staring at the
ground.
•when words fail to match up with nonverbal signals, moods, thoughts, and emotions
help understanding.

11. Contd…
3. Concentrate on Your Tone of Voice When Speaking
•Start noticing how your tone of voice affects how others respond to you.
• try using tone of voice to emphasize ideas that you want to communicate.
•For example, if you want to show genuine interest in something, express your
enthusiasm by using an animated tone of voice.
4. Use Good Eye Contact
•failing to look others in the eye can seem as if they are evading or trying to hide
something.
•too much eye contact can seem confrontational or intimidating.
• it's important to remember that good eye contact does not mean staring fixedly into
someone's eyes.
•eye contact should last four to five seconds.

12. c5. Ask Questions About Nonverbal Signals
•If confused about another person's nonverbal signals,
•ask questions.
•repeat back your interpretation of what has been said and ask for clarification.
• example, "So what you are saying is that..."
6. Use Signals to Make Communication More Effective and Meaningful
•verbal and nonverbal communication work together to convey a message.
•improve your spoken communication by using nonverbal signals and gestures
•they reinforce and support what we saying.
•useful when making presentations
•And when speaking to a large group of people.

13. 7. Look at Signals as a Group
•single gesture means any number of things, or maybe even nothing at all.
•so look for groups of signals.
• If you place too much emphasis on just one signal out of many,
• you might come to an inaccurate conclusion
•8. Consider Context
•always consider the situation and the context in which the communication occurs.
• formal behaviors are desireed
•. Consider whether or not nonverbal behaviors are appropriate for the context.
•concentrate on ways to make your signals match the level of formality necessitated by the
situation.
9. Be Aware That Signals Can be Misread
• a firm handshake indicates a strong personality
• a weak handshake is taken as a lack of fortitude.
•This example illustrates an important point
about the possibility of misreading nonverbal signals

14. What Is Body Language In Communication?
•Facial expressions,
•postures and
•eyes are a part of body language itself.
• It gets simultaneously developed with the verbal skills.
• In non verbal communication body language can be used forfollowing
reasons:
Words Are Not Enough:
Increased Authenticity:
Body language is infact extremely powerful in expressing a person’s inner
feelings.

15. Ways to improve body language:
1. Have eye contact, but don’t stare.
2. Relax your shoulders
3. Nod when they are talking
4. Don’t slouch, sit up straight
5. Don’t touch your face
6. Keep you head up
7. Slow down a bit
8. Use your hands more confidently
9. Don’t stand too close

16. Understanding Body Language in Communication
1. The manner of shaking hands conveys a lot of things about someone’s
personality. A palm-to-palm handshake suggests the honesty and
confidence of the person.
2. Maintaining eye contact while speaking to someone conveys
confidence, interest and honesty. But, it is to be understood that there is a
difference between eye contact and staring.
3. Depending on the society that a person lives in, people’s personal
space of comfort and interpretation of gestures tend to vary. Hence, one
should always consider the society factor before drawing conclusions
about others through their body language.
4. Leaning forward while listening to someone, standing erect and
avoiding the slouching posture are indicators of your confidence, honesty
and interest.

17. 5. Avoid crossing your arms while conversing with
someone as it creates a conversation barrier between
two people and conveys negativity, close mindedness
and defensiveness. Crossing the legs while conversing
should also be avoided for the same reasons.
6. Nodding your head while listening to someone, tilting
your head and displaying open palms are considered to
be cues for interest and honesty while listening.
7. Avoid continuous shaking of your ankles or legs,
rubbing your palms or drumming the table with your
fingers while talking or listening to someone as it
displays your nervousness and frustration about
something.
8. Body language plays a fascinating role in courtship.
Stroking of hair, pointing of the foot towards the other
sex and playing with body accessories like ring, watches
and so on are signs of interest towards the other person.

18. The advantages of non-verbal communication are:
1) You can communicate with someone who is hard of hearing of deaf.
2) You can communicate at place where you are supposed to maintain
silence.
3) You can communicate something which you don't want others to hear or
listen to.
4) You can communicate if you are far away from a person. The person can
see but not hear you.
5) Non-verbal communication makes conversation short and brief.
6) You can save on time and use it as a tool to communicate with poeple
who don't understand your language.

19. The disadvantages of non-verbal communication are:
1) You can not have long conversation.
2) Can not discuss the particulars of your message
3) Difficult to understand and requires a lot of repetitions.
4) Can not be used as a public tool for communication.
6) Less influential and can not be used everywhere.
7) Not everybody prefers to communicate through non-verbal
communication.
8) Can not create an impression upon people/listeners