A downloadable brochure from Specialty Answering Service that details their capabilities within their "call center" service. Call center service is different from traditional answering service as the latter is more of a receptionist function where the former is a total business outsourcing.

1. EXPERIENCE
THE NEXT
GENERATION OF
INNOVATIVE
OUTSOURCING
PER MINUTE
Plans & Pricing Overview
800 North Henderson Road, Suite 205, King of Prussia, PA 19406 | Phone: 1-888-532-4794 | Fax: 1-888-644-4129
© Specialty Answering Service Inc., All Rights Reserved

2. Learn what makes
Specialty the industry
leader in multichannel
customer service and
order taking solutions.
No matter what size your business or budget, you can have access to the highest quality
outsourcing solutions available. From dedicated multi-channel customer care solutions
for large corporations to affordable customer communication options for small to midsize
businesses, outsourcing to Specialty means getting results.
Flexible Solutions Multi-Channel Customer Care
Each business we work with is unique, so each Opening up multiple communication channels means
solution we develop must be equally unique. We build more ways for your customers to connect with
individualized solutions that make the decision to your company, and outsourcing to Specialty means
outsource easy. No headaches and no changing your opening up every one! We can respond to customer
own protocols to use us; just a seamless integration requests by telephone, email, live chat, help desk,
into your existing structure built around the talent and social media 24 hours a day. Our multi-channel
and experience of our employees. It’s really that easy! approach creates revenue and very happy customers.
Technology & Security Call Center Experts
Our call center is ISO 27001 certified and PCI Specialty uses the most professional & versatile
compliant. What does this mean? It means we take agents in the industry to strengthen and grow your
careful measures to preserve the integrity of your brand 24 hours a day. Outsourcing to us means giving
company, your data, and your customer’s information. your clients the highest level of customer care.
800 N. Henderson Road, Suite 200, King of Prussia, PA 19406 | Phone: 1-888-532-4794
Fax: 1-888-644-4129 | www.specialtyansweringservice.net | info@specialtyansweringservice.net

3. Explore our innovative solutions for better customer communication. Each solution can be
applied to small or enterprise level businesses and is completely flexible.
Customer Service Order Taking
Foster great customer relationships by opening up We fully integrate into your website to take and orders
a 24 hour communication channel between you and 24/7. Specialty can handle all call volumes and any
your customers. Improve customer satisfaction & sized product catalog. We help increase sales and
customer loyalty. strengthen your brand.
Live Chat Email Response
Customer service doesn’t need to stop at the We can manage email inquiries 24/7 to reduce
telephone. Live chat helps you communicate with your administrative costs and eliminate customer irritation
customers in real time. We use technology to reduce resulting from delayed replies. Quick and accurate
support costs and increasing customer satisfaction email responses increase client satisfaction.
Direct Response Emergency Response
Capitalize on your marketing efforts with 24/7 Accurate call handling and instant dispatching for any
inbound sales and customer service. Support your emergency calls. Our agents follow your escalation
television, radio, catalog, print, direct mail, or PPC/ procedures and pre-requisites as to factors should
SEO advertisements. initiate your emergency procedures.
Live Receptionists Registration
Skilled call center agents are available to take your We make seminar and event planning easy. We can
calls around the clock. Offering your customers 24/7 relay event information by referencing your literature
live customer service helps build confidence and a and process ticket payments through your own web
better brand. based software.
Help Desk Telemarketing
24/7 help desk outsourcing help desk support for Outbound calls through your prospect list to generate
hardware, software, website navigation, installation new clients, set appointments, remind clients of
and setup, diagnostics, general product questions, upcoming appointments, win back customers, or act
and all tier 1 support inquiries. in a customer service follow-up call capacity.
Appointment Setting Bilingual Service
We can interface with any web based appointment Live operator support in English and Spanish. Never
software you have to set, cancel, and re-schedule miss any sales opportunities and increase your reach
appointments according to your protocol. by targeting a new population.
Surveys Social Media Monitoring
Get valuable insight through live customer surveys. Respond and react to customer service requests
We get real-time customer feedback on your posted on your Twitter of Facebook feed immediately.
company to help improve customer service and We monitor your social channels and engage
improve customer interactions. according to your protocols.
800 N. Henderson Road, Suite 200, King of Prussia, PA 19406 | Phone: 1-888-532-4794
Fax: 1-888-644-4129 | www.specialtyansweringservice.net | info@specialtyansweringservice.net

4. No Extra Charge
for Message Delivery
No matter how you are picking up your
messages, there is never any extra charge!
Each method is time based and included in
every call plan!
Call Recording: All of your calls are
recorded and available for download
Email Delivery: Your messages are sent
to one or multiple email addresses
Text Message: Your messages are sent
to one or multiple cell phones
Call Patching: The minutes are not metered
after you receive the patch
Online Retrieval: A log of all your messages
are available online
Operator Retrieval: You will speak with an
operator to relay your messages
Get Started Today
We make starting your outsourcing experience as easy as possible. Enhancing professionalism and increasing
customer satisfaction are just a few steps away!
Fax the completed form to our office at 1-888-644-4129, or complete the activation form
Step 1 online at www.specialtyansweringservice.net/acc
Your account information will be reviewed by a team member in our programming department
Step 2 who will contact you to review your submission.
Once your account is fully setup (anywhere from 24 hours to 10+ days depending on
Step 3 complexity), you will be contacted and can begin using our service.
800 N. Henderson Road, Suite 200, King of Prussia, PA 19406 | Phone: 1-888-532-4794
Fax: 1-888-644-4129 | www.specialtyansweringservice.net | info@specialtyansweringservice.net