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Advanced
Help Desk and User Portal
         Presented By:
Agenda


• Plugins
• Customizing the User Portal
• Customizing the Help Desk
• Dashboards
Plugins


• Extend and Change Functionality
• Avoid “Feature-Tax”
• Written by Users and Spiceworks
• Rate and Review
User Portal
Customizing Help Desk And User Portal
Company Name
Customizing Help Desk And User Portal
Logo (w/ MyWay)
Logo (w/ MyWay)
                  Custom Welcome Msg
Logo (w/ MyWay)
                  Custom Welcome Msg




Status
Info
Logo (w/ MyWay)
                  Custom Welcome Msg




Status
Info




                       Whatever you want!
Customizing Help Desk And User Portal
Customize
behavior
Rollout Tips


• Create helpdesk alias for server ( http://
  helpdesk )
• Set default landing page to be helpdesk
• Out-of-office emails
Other Info


• Make Custom Attributes Required
• Change Look-n-feel
• Internationalization Plugin
Help Desk
Customizing Help Desk And User Portal
Customizations and Tips

• Email Check Interval
• Shortcuts
• Help Desk Customizations Plugin
• Help Desk Only Role
• Help Desk “Queues”
• Help Desk Responses
Reporting
Dashboards
Customizations and Tips


• Download reports from the Community
• SQL Reports can drive graphs
• Custom Dashboards for reporting
4.0
User Portal
Out of the box User Portal
Logo (w/o MyWay)




                   Out of the box User Portal
Logo (w/o MyWay)
                   Additional Pages




                     Out of the box User Portal
Logo (w/o MyWay)
                   Additional Pages




                                                  Additional Boxes




                     Out of the box User Portal
Customizing Help Desk And User Portal
Customize Colors
Customize Colors
                   Layout Flexibility
Help Desk
Customizing Help Desk And User Portal
Questions?

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Customizing Help Desk And User Portal