Enviar búsqueda
Cargar
Customizing Help Desk And User Portal
•
2 recomendaciones
•
4,840 vistas
S
Spiceworks
Seguir
Tecnología
Empresariales
Denunciar
Compartir
Denunciar
Compartir
1 de 32
Recomendados
Customizing Help Desk & User Portal
Customizing Help Desk & User Portal
Spiceworks
Setting Up Help Desk And User Portal
Setting Up Help Desk And User Portal
Spiceworks
Spiceworks Basics 1: Inventory, Troubleshooting, Monitoring & Alerts
Spiceworks Basics 1: Inventory, Troubleshooting, Monitoring & Alerts
Spiceworks
Help desk
Help desk
no ho`
Run an Easy to Use Help Desk with Spiceworks
Run an Easy to Use Help Desk with Spiceworks
Spiceworks
Help desk ticket categories and classification scheme
Help desk ticket categories and classification scheme
Build a Help Desk
Help desk
Help desk
Higher Private School of Engineering and Technology
3. ITIL Categorization for Remedyforce- An Evolution into Service Desk Self S...
3. ITIL Categorization for Remedyforce- An Evolution into Service Desk Self S...
BMC Software
Más contenido relacionado
Destacado
Milking Spiceworks for all IT's worth
Milking Spiceworks for all IT's worth
Spiceworks Ziff Davis
Are You an IT Geek?
Are You an IT Geek?
Spiceworks Ziff Davis
Help Desk - Introduction to Spiceworks' Free Help Desk Software
Help Desk - Introduction to Spiceworks' Free Help Desk Software
Spiceworks
Webcast: Building a Better Help Desk
Webcast: Building a Better Help Desk
ScriptLogic
Aitp evolution of the modern day help desk - october 14th 2004
Aitp evolution of the modern day help desk - october 14th 2004
Thomas Petry
Outsourcing your help desk
Outsourcing your help desk
David Strom
Service Desk Keynote Summit 2014
Service Desk Keynote Summit 2014
Atlassian
How Sotheby's Uses JIRA Service Desk to Sell Million-Dollar Artwork
How Sotheby's Uses JIRA Service Desk to Sell Million-Dollar Artwork
Atlassian
Free Training Series | Case Studies in Service Desk and Desktop Support Colla...
Free Training Series | Case Studies in Service Desk and Desktop Support Colla...
MetricNet
Otrs help desk-solutions-linux-2012
Otrs help desk-solutions-linux-2012
Gonéri Le Bouder
Top 5 Reasons to Use Web Help Desk for Ticketing Management
Top 5 Reasons to Use Web Help Desk for Ticketing Management
SolarWinds
Servicedesk com Software Livre
Servicedesk com Software Livre
Alexandre Muzzio
The DIY Service Desk – Maximizing the Value of Self Service - Christophe Capel
The DIY Service Desk – Maximizing the Value of Self Service - Christophe Capel
Atlassian
Top 3 Help Desk Challenges & What You Can Do About Them
Top 3 Help Desk Challenges & What You Can Do About Them
SolarWinds
Destacado
(14)
Milking Spiceworks for all IT's worth
Milking Spiceworks for all IT's worth
Are You an IT Geek?
Are You an IT Geek?
Help Desk - Introduction to Spiceworks' Free Help Desk Software
Help Desk - Introduction to Spiceworks' Free Help Desk Software
Webcast: Building a Better Help Desk
Webcast: Building a Better Help Desk
Aitp evolution of the modern day help desk - october 14th 2004
Aitp evolution of the modern day help desk - october 14th 2004
Outsourcing your help desk
Outsourcing your help desk
Service Desk Keynote Summit 2014
Service Desk Keynote Summit 2014
How Sotheby's Uses JIRA Service Desk to Sell Million-Dollar Artwork
How Sotheby's Uses JIRA Service Desk to Sell Million-Dollar Artwork
Free Training Series | Case Studies in Service Desk and Desktop Support Colla...
Free Training Series | Case Studies in Service Desk and Desktop Support Colla...
Otrs help desk-solutions-linux-2012
Otrs help desk-solutions-linux-2012
Top 5 Reasons to Use Web Help Desk for Ticketing Management
Top 5 Reasons to Use Web Help Desk for Ticketing Management
Servicedesk com Software Livre
Servicedesk com Software Livre
The DIY Service Desk – Maximizing the Value of Self Service - Christophe Capel
The DIY Service Desk – Maximizing the Value of Self Service - Christophe Capel
Top 3 Help Desk Challenges & What You Can Do About Them
Top 3 Help Desk Challenges & What You Can Do About Them
Más de Spiceworks
Checking your back ups without batting an eye
Checking your back ups without batting an eye
Spiceworks
SpiceWorld London 2012 presentation Eaton
SpiceWorld London 2012 presentation Eaton
Spiceworks
Spice world london 2012 Grey Howe
Spice world london 2012 Grey Howe
Spiceworks
Spice world london 2012 Ben Snape
Spice world london 2012 Ben Snape
Spiceworks
SpiceWorld London 2012 Presentation Matthieu Jaeger
SpiceWorld London 2012 Presentation Matthieu Jaeger
Spiceworks
EatonVirtualization, Connectivity and the Cloud — Trends Driving the Future o...
EatonVirtualization, Connectivity and the Cloud — Trends Driving the Future o...
Spiceworks
Bringing Patch Management to Spiceworks
Bringing Patch Management to Spiceworks
Spiceworks
Introducing....Office 365
Introducing....Office 365
Spiceworks
Making Sense of the Cloud
Making Sense of the Cloud
Spiceworks
Virtualization: A Case Study from the IT Trenches - Darren Schoen, Broward Ce...
Virtualization: A Case Study from the IT Trenches - Darren Schoen, Broward Ce...
Spiceworks
Making IT Easier to Manage Your Virtualized Environment - David Babbitt, Spic...
Making IT Easier to Manage Your Virtualized Environment - David Babbitt, Spic...
Spiceworks
Can't Do It with Spiceworks? You Can Build an Extension for That! - Scott Con...
Can't Do It with Spiceworks? You Can Build an Extension for That! - Scott Con...
Spiceworks
Security Essentials for the SMB IT Network (on a Shoestring Budget!) - Adam W...
Security Essentials for the SMB IT Network (on a Shoestring Budget!) - Adam W...
Spiceworks
Raising the Bar on Remote Site Management - Francis Sullivan & Stephen Chudle...
Raising the Bar on Remote Site Management - Francis Sullivan & Stephen Chudle...
Spiceworks
A Whole New Way to Keep Track of Your People & IT Purchasing - Justin Perkins...
A Whole New Way to Keep Track of Your People & IT Purchasing - Justin Perkins...
Spiceworks
Going the Extra Mile in Network Monitoring & Management - Greg Kattawar, Spic...
Going the Extra Mile in Network Monitoring & Management - Greg Kattawar, Spic...
Spiceworks
Getting More Nitty-gritty Details on Your Network - Brian Gugliemetti, Spicew...
Getting More Nitty-gritty Details on Your Network - Brian Gugliemetti, Spicew...
Spiceworks
Keep IT Simple (& Get IT All Done!) with Spiceworks - Paul Luciano, Expand In...
Keep IT Simple (& Get IT All Done!) with Spiceworks - Paul Luciano, Expand In...
Spiceworks
How to Take an Enterprise Approach in a SMB World - Jeff Shuron, Sports Physi...
How to Take an Enterprise Approach in a SMB World - Jeff Shuron, Sports Physi...
Spiceworks
Using Spiceworks for Change Control - Justin Davison, R J Lee Group
Using Spiceworks for Change Control - Justin Davison, R J Lee Group
Spiceworks
Más de Spiceworks
(20)
Checking your back ups without batting an eye
Checking your back ups without batting an eye
SpiceWorld London 2012 presentation Eaton
SpiceWorld London 2012 presentation Eaton
Spice world london 2012 Grey Howe
Spice world london 2012 Grey Howe
Spice world london 2012 Ben Snape
Spice world london 2012 Ben Snape
SpiceWorld London 2012 Presentation Matthieu Jaeger
SpiceWorld London 2012 Presentation Matthieu Jaeger
EatonVirtualization, Connectivity and the Cloud — Trends Driving the Future o...
EatonVirtualization, Connectivity and the Cloud — Trends Driving the Future o...
Bringing Patch Management to Spiceworks
Bringing Patch Management to Spiceworks
Introducing....Office 365
Introducing....Office 365
Making Sense of the Cloud
Making Sense of the Cloud
Virtualization: A Case Study from the IT Trenches - Darren Schoen, Broward Ce...
Virtualization: A Case Study from the IT Trenches - Darren Schoen, Broward Ce...
Making IT Easier to Manage Your Virtualized Environment - David Babbitt, Spic...
Making IT Easier to Manage Your Virtualized Environment - David Babbitt, Spic...
Can't Do It with Spiceworks? You Can Build an Extension for That! - Scott Con...
Can't Do It with Spiceworks? You Can Build an Extension for That! - Scott Con...
Security Essentials for the SMB IT Network (on a Shoestring Budget!) - Adam W...
Security Essentials for the SMB IT Network (on a Shoestring Budget!) - Adam W...
Raising the Bar on Remote Site Management - Francis Sullivan & Stephen Chudle...
Raising the Bar on Remote Site Management - Francis Sullivan & Stephen Chudle...
A Whole New Way to Keep Track of Your People & IT Purchasing - Justin Perkins...
A Whole New Way to Keep Track of Your People & IT Purchasing - Justin Perkins...
Going the Extra Mile in Network Monitoring & Management - Greg Kattawar, Spic...
Going the Extra Mile in Network Monitoring & Management - Greg Kattawar, Spic...
Getting More Nitty-gritty Details on Your Network - Brian Gugliemetti, Spicew...
Getting More Nitty-gritty Details on Your Network - Brian Gugliemetti, Spicew...
Keep IT Simple (& Get IT All Done!) with Spiceworks - Paul Luciano, Expand In...
Keep IT Simple (& Get IT All Done!) with Spiceworks - Paul Luciano, Expand In...
How to Take an Enterprise Approach in a SMB World - Jeff Shuron, Sports Physi...
How to Take an Enterprise Approach in a SMB World - Jeff Shuron, Sports Physi...
Using Spiceworks for Change Control - Justin Davison, R J Lee Group
Using Spiceworks for Change Control - Justin Davison, R J Lee Group
Último
Designing A Time bound resource download URL
Designing A Time bound resource download URL
Runcy Oommen
Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1
DianaGray10
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
DianaGray10
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IES VE
UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8
DianaGray10
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPA
shyamraj55
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdf
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdf
Jamie (Taka) Wang
UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6
DianaGray10
20230104 - machine vision
20230104 - machine vision
Jamie (Taka) Wang
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
DianaGray10
Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™
Adtran
Building AI-Driven Apps Using Semantic Kernel.pptx
Building AI-Driven Apps Using Semantic Kernel.pptx
Udaiappa Ramachandran
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve Decarbonization
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve Decarbonization
IES VE
Cybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptx
GDSC PJATK
How Accurate are Carbon Emissions Projections?
How Accurate are Carbon Emissions Projections?
IES VE
COMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a Website
dgelyza
COMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online Collaboration
bruanjhuli
9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding Team
Adam Moalla
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Will Schroeder
Empowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership Blueprint
Mahmoud Rabie
Último
(20)
Designing A Time bound resource download URL
Designing A Time bound resource download URL
Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPA
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdf
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdf
UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6
20230104 - machine vision
20230104 - machine vision
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™
Building AI-Driven Apps Using Semantic Kernel.pptx
Building AI-Driven Apps Using Semantic Kernel.pptx
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve Decarbonization
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve Decarbonization
Cybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptx
How Accurate are Carbon Emissions Projections?
How Accurate are Carbon Emissions Projections?
COMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online Collaboration
9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding Team
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Empowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership Blueprint
Customizing Help Desk And User Portal
1.
Advanced Help Desk and
User Portal Presented By:
2.
Agenda • Plugins • Customizing
the User Portal • Customizing the Help Desk • Dashboards
3.
Plugins • Extend and
Change Functionality • Avoid “Feature-Tax” • Written by Users and Spiceworks • Rate and Review
4.
User Portal
6.
Company Name
8.
Logo (w/ MyWay)
9.
Logo (w/ MyWay)
Custom Welcome Msg
10.
Logo (w/ MyWay)
Custom Welcome Msg Status Info
11.
Logo (w/ MyWay)
Custom Welcome Msg Status Info Whatever you want!
13.
Customize behavior
14.
Rollout Tips • Create
helpdesk alias for server ( http:// helpdesk ) • Set default landing page to be helpdesk • Out-of-office emails
15.
Other Info • Make
Custom Attributes Required • Change Look-n-feel • Internationalization Plugin
16.
Help Desk
18.
Customizations and Tips •
Email Check Interval • Shortcuts • Help Desk Customizations Plugin • Help Desk Only Role • Help Desk “Queues” • Help Desk Responses
19.
Reporting Dashboards
20.
Customizations and Tips •
Download reports from the Community • SQL Reports can drive graphs • Custom Dashboards for reporting
21.
4.0
22.
User Portal
23.
Out of the
box User Portal
24.
Logo (w/o MyWay)
Out of the box User Portal
25.
Logo (w/o MyWay)
Additional Pages Out of the box User Portal
26.
Logo (w/o MyWay)
Additional Pages Additional Boxes Out of the box User Portal
28.
Customize Colors
29.
Customize Colors
Layout Flexibility
30.
Help Desk
32.
Questions?