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ITIL Training
1. FOUNDATION 2011 WORKSHOP
on July 27th and 28th 2013 at
Bangalore
Mr Balu: +91 9902340963
Ms Sunitha: +91 972597032
Email:
Balu@sriptech.com
sunitha@sriptech.com
2. ITIL
The Information Technology Infrastructure Library
(ITIL) is a best practice IT Service Management
framework developed by the Office of Government
Commerce (OGC) within the UK government. It has
been developed in collaboration with leading
industry experts, consultants and practitioners over
the last 15 years. Since its launch, ITIL has been
widely accepted through-out the world as the de
facto standard for best practice in IT Service
Management.
3. BENEFITS OF ITIL
• Improved IT services
• Reduced costs
• Improved customer satisfaction through a
more professional approach to service
delivery
• Improved productivity
• Improved use of skills and experience
• Improved delivery of third party service