This is a session I led last week in West Virginia for 100 nonprofit leaders about how to reach the next generation with their messaging. I discussed how Gen Y is changing the communication world and what makes for a good nonprofit strategy in reaching them effectively.

1. The Fountain of Youth The Fountain of Youth How to Communicate with the Next Generation

2. Generation Y Millennials Born after 1980 76 million Collaborators Access Work/Life Balance Engagement

4. Community doesn’t happen in one physical space.

5. Authority is needed, but it must be relational .

6. Helping people connect relevant dots will be the hallmark of a good organization.

7. If you’re able to have a conversation , then you’re doing something right.

8. Get digital Get relevant Get simple Get practical Get original

9. Technology and the Internet are a strategy , not a solution

10. Use processes that are both digital and ‘analog’

11. Embrace, don’t fear, the ever-changing world of technology

12. Work with strategic partners to ease the learning curve

13. Top two reasons most nonprofits want to use social media: Free Everyone Else is Doing It

14. Those are the two worst reasons to start using social media.

15. When nonprofits should use social media: To start conversations with a new audience To deepen conversations with an existing audience To make all conversations more efficient

16. strategy Who are you talking to? Who do you want to talk to? What are you saying? Can people understand you? What tools are you using? Are you using new media? Are people talking about you? Is anyone listening? Who’s talking back? Can people have a conversation with your organization? Are you saying something that matters? Do you understand the changing media landscape? What’s next? Who’s speaking for you?

17. Benefits of a Social Media Strategy A Social Media Strategy helps your organization have a consistent message and voice A Social Media Strategy helps link your online outreach to your organization’s traditional media initiatives A Social Media Strategy can help increase the amount and depth of advocacy your organization does

18. strategy It all starts with a

19. Pieces of a social media strategy Audience

20. Audience Strangers Friends Donors Loyal Donors Advocates

21. Pieces of a social media strategy Goals

22. Goals Long-term Short-term

23. Pieces of a social media strategy Resources

24. Resources People Time Money Tools

25. Pieces of a social media strategy Action

26. Action Who What When What platform What purpose Outcome

27. It’s about the future of your fundraising. In its first year, Causes raised $2.5 million on Facebook and MySpace. Generation Y currently controls more than $211 billion in spending power.

28. It’s about the future of your clients. According to the Corporation for National and Community Service, the growth rate of college student volunteers (approximately 20%) is more than double the growth rate of all adult volunteers (9%). In 2005, approximately 30.2 percent of college students volunteered, exceeding the volunteer rate for the general adult population of 28.8 percent.

29. The future of your organization depends upon it. It’s about the future of your workplace. According to Deloitte and Touche, over 1/3 of our work force will need to be replaced in the next 20 years. According to the Bridgespan Group, nearly 640,000 new senior managers will be needed in the nonprofit sector in the next 10 years.

30. Start the conversation Make the commitment Find the champion

31. strategy Volunteer recruitment Board development Press relations Strategic planning Employee relations Buzz building Public relations Communications Donor appreciation Development Event planning Volunteer retention Employee recruitment Community relations Advocacy Alliance building

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33. CoolPeopleCare