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行動経済学
1.
2.
頭がいい 冷静な判断が できる 自己中心的 失敗も後悔も しない
3.
人間の非合理的な行動を考慮して、 それに基づいて経済学を再構築 しようとするもの。 人間の心の動きが経済を考える際に重要
4.
インターンシップ in ハウステンボス
5.
お客様に『笑顔』になっていただく お客様に『感動』していただく その為に、何ができるのか、 「考え」て「動く」こと
6.
■お客様の「笑顔」「感動」がより見られるとき →思っていた以上の楽しさを感じることができたとき 参照点 損失や利得を測るときの基準点。 ある人の満足度を考えるときは、どの状態 を参照点と考えるかが重要。
7.
■お客様の「笑顔」「感動」が消える時 →損をした時 飲料を提供(利得) 損失回避 お客様 + サービス お金を払う(損失) スタッフ
8.
「笑顔」「声の大きさ」「雰囲気」
9.
サービス業の魅力
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