Following the development of the Tate Online Strategy 2010-12, a comprehensive overhaul of the entire Tate website and associated online content was undertaken and launched in April 2012.
This paper will examine our user-centred approach to the Tate’s website redevelopment. It will pick apart the project focusing on the practical recommendations in hope to serve as a case study for others planning complex website overhauls.
http://www.mcn.edu/2012/tate-website-relaunch-how-survive-user-centred-design-process
36. Content review process
Identify content owners
Initial meeting
Web requirements form
Audiences Business Future
requirements development
Copy
IA Review & revise content Images
User test Feedback & discuss Videos
Tags
Review IA Content sign off
Sitemap
Stage 1: Stage 2: Stage 3: Post- Stage 4: Future
pre-CMS Migration launch development
37. Target online audiences
Regular exhibition Gallery visitors (site-
and event visitors seers; first time visitors)
Members Adult learners / self-
improvers
Patrons Artists and designers
Researchers Families and children
Press professionals Teenagers and
young adults
Students Local community
Sponsors/Funders
Government and funding
professionals
Teaching staff
International (non-English Museum professionals
speakers)
38. Example users and goals
Students
- Core: Young Tate, Researching work or artist or theme (Collection, online resources), research
by Tate, jobs or work experience, public research facilities
- Secondary: What’s on, Visit, Ebulletins, Blog
- Tertiary: Membership
Researchers
- Core: Information about work / artist / theme (Collection, online resources); academic research
carried out by Tate, jobs, public research facilities; catalogue entries; referencing Tate
- Secondary: Research projects, Blog, What’s on, Visit, Ebulletin
- Tertiary: Shop (Tate Publishing)
Self-improvers (adult learners)
- Core: What’s on; information about work / artist / theme (browsing); Blog; Membership;
Ebulletin
- Secondary: Visit
- Tertiary: Projects
Teachers
- Core: school visit information, classroom resources, what’s on for schools (exhibitions, events)
- Secondary: teachers development programme, Collection, Blog, school projects
- Tertiary: Tate Kids, Young Tate
I might see if I can find a nice Keynote transition that looks like an old video cassette being rewound and then zip back through all the slides we have just showin in like 10 seconds or something :-)\n
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Business as usual.\nWe needed to keep the old site going.\nWe had to support a major funding application by writing a 100 page technical specification about 4 months before launch.\nWe put the old site into a sunset mode in December with only business critical updates and it was really difficult to hold off until we could launch the new site.\n