Talk by Harshit Desai, Pure IT - Usability Research, at the STC India UX Conference on Saturday, August 27, 2011, conducted at WE School, Bangalore. https://sites.google.com/site/stcindiaux/speakers#Harshit

1. STC UX Conference
| Banks Bank on UX
Harshit Desai
Chief Experience Officer
27th August 2011

2. Todays | Talk
Whats Happening | current landscape
Whats Worked | best online consumer bank
Whats Coming | unified ux

3. Whats Happening | current landscape
SNAPSHOT OF USER EXPERIENCE - NON WEB/MOBILE

4. Whats Happening | current landscape
SNAPSHOT OF USER EXPERIENCE - NON WEB/MOBILE

5. Whats Happening | current landscape
SNAPSHOT OF USER EXPERIENCE - NON WEB/MOBILE

6. Whats Happening | current landscape
SNAPSHOT OF USER EXPERIENCE - NON WEB/MOBILE

7. Whats Worked | best consumer bank
APPROACH FOR REVAMP
UCD &
Usability Testing
User Centered
Analysis
StakeHolders
Interview HTML
Development
CMS
Development
Content
Uploading
Go Live

8. Whats Worked | best consumer bank
BEFORE - AFTER FOR CITIBANK.CO.IN

9. Whats Worked | best consumer bank
BEFORE - AFTER FOR CITIBANK.CO.IN

10. Whats Worked | best consumer bank
ENHANCED WEB EXPERIENCE

11. Whats Worked | best consumer bank
ENHANCED WEB EXPERIENCE

12. Whats Worked | best consumer bank
ENHANCED WEB EXPERIENCE

13. Whats Worked | best consumer bank
ENHANCED MOBILE EXPERIENCE

14. Whats Worked | best consumer bank
ENHANCED MOBILE EXPERIENCE

15. Whats Worked | best consumer bank
ENHANCED MOBILE EXPERIENCE

16. What worked | citibank.co.in
NUMBERS MATTER - CITIBANK.CO.IN

17. What worked | citibank.co.in
AWARD FOR CITIBANK.CO.IN
Asian Banker Award 2010
For Excellence in Internet Banking & In Asia Pacific, Central Asia and Gulf Region
Winner across120 Banks in 22 Countries

18. Whats Coming | unified ux
WHATS COMING

19. About us | Company & Contact
Harshit Desai | Chief Experience Officer
M: +91-9850880303 | E: harshit@pureuse.com