Service lifecycle and service management, stakeholder management, governance and organization are the key areas that are covered in ITIL Intermediate MALC. The course materials also include core, enabling and enhancing services, service management organizing, service portfolio management, service catalogue management, change evaluation, service asset and configuration. The material is highly beneficial as it provides managing services across the service lifecycle; involve service transition in early stages of service life cycle, involvement of operational staff, business users, and other relevant stake holders in service rehearsals.
