2. BUILDING THE BRIDGE BETWEEN FACILITIES
MANAGEMENT AND BUSINESS PERFORMANCE
DISCUSSION POINTS AND TOOLS
with Stella Green & Tim Hooson
3. THEMES
1
FACILITIES MANAGEMENT/PROPERTY BRIEF
Large floorplates - flexible workspaces
2
EXECUTIVE BRIEF
'One team' - break down silos
3
HR BRIEF
No surprises - a communication program
is not change management
4. THE FRAMEWORK WE APPLY
Change
Change Management
Change
Management
Management
5. 1 CHALLENGING THE STATUS QUO
F
X Y Z
1.1
E
D
2.1
C
B
A
work space 3.1
UP
1
4.1
2 meet space
5.1
3
What does larger floor plates mean to organisational responsiveness?
6. ITS NOT ABOUT THE GIMMICKS...
PERCEPTION VS. REALITY
comfort (41%)
communication (32%)
access (30%)
efficiency (27%)
Workplace Values – How Employees Want to Work, ASID
8. RESULTS
+ Overall environmental comfort of worksetting
...satisfaction increased 29%
+ Overall temperature in winter
...satisfaction increased 25%
+ Overall ventilation and air quality in winter
...satisfaction increased 26%
9. 2 CHALLENGING THE STATUS QUO
'One team' suggests increased collaboration...
so how much collaboration do we need?
10. BALANCING FOCUS VS. COLLABORATION
WE HEARD... WE KNOW...
COLLABORATE
36% of respondents believe
22%
that focused activity is essential
to their work performance
VS.
LEARN
75% of respondents believe 4%
that personal interaction/
SOCIALISE
communication is essential with
6%
other staff members
FOCUS
59%
re:work Workplace Evaluation, Jasmax, 2009 2008 Workplace Survey, Gensler, UK
11. MULTI-FACETTED MEETING SPACES
How do you locate and proportion meeting space vs. individual space?
+ Front rooms
+ Lily pads
+ Multi-facetted meeting solution
12. RESULTS
+ Collaborative workspaces in the building
...satisfaction increased 43%
+ Provision of focus workspaces
...satisfaction increased 34%
+ Quality & quantity of non-bookable meeting spaces
...satisfaction increased 55%
+ Quality & quantity of bookable meeting spaces
...satisfaction increased 50%
13. 3 CHALLENGING THE STATUS QUO
How useful to Facilities Management is the information
that we gather now?
14. WHAT TO SAY AND WHEN
+ Working with the HR and Comms teams
+ Getting staff involved early
+ Allowing teams to anticipate
+ Prevent issues NZI Centre Count Down: 22 weeks to go 14/01/2009
NO REALLY, CLEAN IT UP!
NZI Centre Count Down: 10 weeks to go Issue 7 • 8/04/2009
Guess what? We currently have 4256 linear metres of storage (that’s over 4 kilometres) created by
the four offices moving into the NZI Centre. There is limited storage space where we’re going. We all
need to reduce records and general storage by a minimum of 30% in our working spaces and 50% in
centralised storage spaces. This meansOFand your BUILDING big clear out in your area well
HEART you THE team must have a
before the move.
The document retention The will give you guidelines on what can’t beis CountIan Foy This isweeks to go
policy first space youNZI Centre the out. Down: 11 a huge 22 metre-
walk into thrown atrium. Issue 6 • 3/04/2009
encouraged us all to make a small changearea with glass from so start today by making Visitors and the
high open each day at the CEO Roadshow floor to ceiling.
a dent in your clutter. We are working with experts to understand how areas of the business manage
general new ways to file.be met at the to contact your business and they can wander
filing, as well as to learn improved or
public will Please don’t hesitate main reception,
to the heritage area and the public café. Your friends and family are
unit rep if you need assistance with this. Relocation Dates DID YOU KNOW…
CHANGE CHAMPIONS
welcome to come into this part of the building. As you enter the
Your team have been assigned a relocation date – this will be one of
Two anchors were discovered on the site when
building you will be able to look upWe will so the ‘floating’ construction team dug the foundations.
five weekends. and see be the lilypad
Teams work differently. The Greenhouse project is focussing on identifying those differences allwe in the new building by 20 July. Check
DID YOU KNOW… the roo
can all work and interactmeeting together. If yourout when working team isto3 and 5 here. the atrium.
comfortably spaces which extend from Level moving over
The original shoreline of Auckland harbour
team’s unique your style is key your
used to be Fanshawe St, meaning that our are also air
skylights
team’s productivity, then it’s important to maintain.
building site was underwater. exhausts, removing old air
It’s not surprising
The office environment we are moving to isand working areas are used to. Eachwith natural light large boat anchors and a wooden
The atrium different from what we’re currently flooded that two from the
business area will have at least one Change Champion to help with the transition. They will tell you from the building to keep th
three and work to resolve any issues an individual teamabove. The stairwell snaking end up buried in the soil.
about the great things to expect,
4.5 metre skylights in the roof faces. They will boat ramp would
up office supplied with fresh
through can easily approach for a chat about the working the atrium as The NZI Centre website is yourclean air.
be people from the business who you the building to Level 5 is part ofenvironment
Meeting rooms well, and you one stop shop
for all Greenhouse info including previous DID YOU KNOW…
we’re moving to. floors. Click
will be able to lookThank to the front entrance from all news and updates.to the us if you have a
down you to everyone who contributed ideas Contact naming
You will hear more about who your Changeimages.are before the end of January.
there are over 35 bookable
here to see Champions question or comment.
competition for the new NZI Centre’s meeting rooms. The NZI Centre website is rooms in the new
meeting
WHAT’S IT LIKE? nominations had to be New Zealanders who are greatyour one-stop shop for all with lots of non-
examples of building,
Colour schemes PLANTS GALORE five Attitudes we want to live in our company - Real, Together, info including options as well.
the Greenhouse bookable
There will be different colour schemes for each floor. Achieving, Inspiring and Give Back. previous news andThis includes the roof garden
updates
There will be over 200 plants throughout the building. On the working Contact us if you have a that holds 150 people.
floors, plants will be sitting in a raised floor in the NZI effect they are
With the meeting rooms giving the Centre now named, we canor comment.
question make
growing in the ground. Some of the plants have climbing vines which way. There is
them available for booking via Outlook in the usual The NZI Centre website is
will be running up some two floors high. Many of the plants know about rooms in the
wires important information you need to will your one-stop shop for all
provide screening buildings we are vacating, and in the NZI Centre too.
to help create separate spaces in the open plan Greenhouse info including
environment. The roof will be planted with succulents creating a Roof previous news and updates.
Admin and Mailroom Garden which will hold 150 people at one time. Contact us if you have a
question or comment
SPORTING FACILITIES
the mail staff will be able to send goods down in the lift for pick up, meeting room shut down
Current and the lift remains locked until
the courier collecting the goods needs access. Meeting rooms in our current offices will become unavailable from the
The Viaduct is a great placefloorcycling, walking and running. There to check future
date that for is completely cleared out. You need
Rainwater collection
will be 65 cycle racks in the basement in a you have made. Cancel any room bookings
meeting 38,000 bookings secure area right next door
Rainwater will be collected on the roof and stored in tanks that holdroom litres. These will be
to the shower complex, which has eight showers for staff use. You
underground outside so you won’t see them. This water won’tthe unavailable datefor click here for the current meeting room
after be drinkable but it will be used –
flushing toilets and watering plants on the roof. gear in one of schedule.
can store your shut-down the 65 lockers if you are out for some
exercise.
We have negotiated IAG staff discounts at six gyms close to the NZI
Centre. Make sure you check them all out to find the club that suits
you best. Click here to Centre meeting room availability
NZI find out more about the deals.
You’re now able to book meeting rooms in the NZI Centre through
Outlook. Check out the floor plans here to see which meeting spaces
work best for your meeting.
You can see from the plans there are different meeting spaces on
every floor. You have a choice of space, technology and level of
privacy to suit the style of meeting.
15. STAFF CONCERNS AROUND SECURITY
What do we know about people's
behaviour around security and what do
we need to find out?
16. RESULTS
+ Building safety and security
...94% respondents agree/strongly agree
+ Were you well informed about the process for moving into the
NZI Centre?
...94% respondents agree/strongly agree
+ Well informed about the building of the NZI Centre and its
facilities
...93% respondents agree/strongly agree
+ Well informed about the new working behaviours for the NZI
Centre
...84% respondents agree/strongly agree
20. 3 TOOL
COMMUNITY MESSAGES
+ 70 site visits
+ The building was sold to the staff by the staff
21. BUILDING THE BRIDGE BETWEEN FACILITIES
MANAGEMENT AND BUSINESS PERFORMANCE
50%
GAIN
45%
40%
Percentage of responses
35%
Change
Change Management
Change
Management
30%
Management
Facilities
Facilities Management 25%
Facilities
Management
Management
20%
15%
10%
5%
0%
-20% -10% 0% 10% 20%
Perceived Productivity
22. CHALLENGING THE STATUS QUO
DISCUSSION POINTS
1. What does larger floor plates mean to organisational responsiveness?
2. 'One team' suggests increased collaboration - how much do we need?
3. How useful to Facilities Management is the information that we gather now?
TOOLS
1. Workplace survey - re:work
2. Roles and Rules
3. Community messages