SlideShare una empresa de Scribd logo
1 de 15
Persuasion Communication
McGuire’s 6 step model Presentat- ion Compre- hension Attention Yielding Retention Behaviour Presentation of persuasive message Comprehension of arguments conveyed in the message Message is  retained or stored in  memory Receiver pays attention to message content Receiver  agrees  with  message argument Receiver  behaves  in line with the  message argument
McGuire’s 6 step model Presentat- ion Compre- hension Attention Yielding Retention Behaviour Personality &  Personal  Characteristics Context
The moderate effect Yielding High Low High Intelligence, Fear
12 step model ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Exchange ,[object Object]
Theory of Reasoned Action Aizen, 2006 Behavioural Beliefs Attitude toward  the behaviour Normative Beliefs Subjective Norm Control Beliefs Perceived behavioural control Intention Behaviour Actual behavioural  control
Integrated Model of Behaviour Change Distal variables Past behaviour Demographics  and culture Attitudes towards  targets  (stereotypes  and stigma) Personality, moods  and emotions Other individual  difference variables  (perceived risk) Intervention  exposure/ media exposure Normative beliefs  and motivation  to comply Attitudes Norms Self  efficacy Environmental  constraints Intention Skills  and abilities Behaviour Behavioural beliefs  and outcome  evaluations Control beliefs
Demographic variables Attitudes towards targets External variable Personality traits Other individual difference variables Normative beliefs and motivation   to comply Efficacy beliefs Behavioural beliefs and their evaluative aspects Attitude Norm Self-efficacy Skills Intention Environmental constraints Behaviour
The Integrated Model of Behaviour Change:  Fishbein et al., 2003) ,[object Object],[object Object],[object Object]
Role of the Integrated Model ,[object Object]
Cautions and Caveats ,[object Object],[object Object]
Cautions and Caveats  ,[object Object]
Cautions and Caveats  ,[object Object]
So... Communic- ation Theories Behavioural Theories Cognitive Theories Social Marketing Framework

Más contenido relacionado

Similar a Mkt4025 W6

Influencing Attitudes and Changing Behaviours in the Work Place
Influencing Attitudes and Changing Behaviours in the Work PlaceInfluencing Attitudes and Changing Behaviours in the Work Place
Influencing Attitudes and Changing Behaviours in the Work PlaceEmeka Anazia
 
School Communication
School CommunicationSchool Communication
School CommunicationJoyce Rollins
 
Preventive models
Preventive models  Preventive models
Preventive models Namita Batra
 
Theories and-models-frequently-used-in-health-promotion
Theories and-models-frequently-used-in-health-promotionTheories and-models-frequently-used-in-health-promotion
Theories and-models-frequently-used-in-health-promotionDanzo Joseph
 
Attitude: A Marketing Perspective
Attitude: A Marketing PerspectiveAttitude: A Marketing Perspective
Attitude: A Marketing PerspectiveCS PRADHAN
 
Beginning Functional Assessments and Behavior Intervention Plans
Beginning Functional Assessments and Behavior Intervention PlansBeginning Functional Assessments and Behavior Intervention Plans
Beginning Functional Assessments and Behavior Intervention PlansSteve Vitto
 
Organizational behavior
Organizational behaviorOrganizational behavior
Organizational behaviorZubair Ahmad
 
Attitudes to p.e and sports
Attitudes to p.e and sportsAttitudes to p.e and sports
Attitudes to p.e and sportsSozil Penaranda
 
Environmental Essays.pdfEnvironmental Essays
Environmental Essays.pdfEnvironmental EssaysEnvironmental Essays.pdfEnvironmental Essays
Environmental Essays.pdfEnvironmental EssaysIsabel Carralero
 
Health behaviour and health education for family medicine postgraduates
Health behaviour and health education for family medicine postgraduatesHealth behaviour and health education for family medicine postgraduates
Health behaviour and health education for family medicine postgraduatesChai-Eng Tan
 
Intention-behavior relations
Intention-behavior relationsIntention-behavior relations
Intention-behavior relationsrenes002
 

Similar a Mkt4025 W6 (20)

Influencing Attitudes and Changing Behaviours in the Work Place
Influencing Attitudes and Changing Behaviours in the Work PlaceInfluencing Attitudes and Changing Behaviours in the Work Place
Influencing Attitudes and Changing Behaviours in the Work Place
 
Theories of Human Behaviour
Theories of Human BehaviourTheories of Human Behaviour
Theories of Human Behaviour
 
School Communication
School CommunicationSchool Communication
School Communication
 
Preventive models
Preventive models  Preventive models
Preventive models
 
Attitudes
AttitudesAttitudes
Attitudes
 
Behaviour change
Behaviour changeBehaviour change
Behaviour change
 
Theories and-models-frequently-used-in-health-promotion
Theories and-models-frequently-used-in-health-promotionTheories and-models-frequently-used-in-health-promotion
Theories and-models-frequently-used-in-health-promotion
 
Behavior changeweb
Behavior changewebBehavior changeweb
Behavior changeweb
 
Attitude report
Attitude reportAttitude report
Attitude report
 
Attitude: A Marketing Perspective
Attitude: A Marketing PerspectiveAttitude: A Marketing Perspective
Attitude: A Marketing Perspective
 
Beginning Functional Assessments and Behavior Intervention Plans
Beginning Functional Assessments and Behavior Intervention PlansBeginning Functional Assessments and Behavior Intervention Plans
Beginning Functional Assessments and Behavior Intervention Plans
 
Organizational behavior
Organizational behaviorOrganizational behavior
Organizational behavior
 
Attitudes to p.e and sports
Attitudes to p.e and sportsAttitudes to p.e and sports
Attitudes to p.e and sports
 
Changing Behaviour
Changing BehaviourChanging Behaviour
Changing Behaviour
 
Environmental Essays.pdfEnvironmental Essays
Environmental Essays.pdfEnvironmental EssaysEnvironmental Essays.pdfEnvironmental Essays
Environmental Essays.pdfEnvironmental Essays
 
Final bcc20101206
Final bcc20101206Final bcc20101206
Final bcc20101206
 
Final bcc20101206
Final bcc20101206Final bcc20101206
Final bcc20101206
 
Health behaviour and health education for family medicine postgraduates
Health behaviour and health education for family medicine postgraduatesHealth behaviour and health education for family medicine postgraduates
Health behaviour and health education for family medicine postgraduates
 
Intention-behavior relations
Intention-behavior relationsIntention-behavior relations
Intention-behavior relations
 
attitude ppt.pdf
attitude ppt.pdfattitude ppt.pdf
attitude ppt.pdf
 

Más de Stephan Dahl

Mobile Applications for Healthier Lifestyles: Not quite playing the game?
Mobile Applications for Healthier Lifestyles: Not quite playing the game?Mobile Applications for Healthier Lifestyles: Not quite playing the game?
Mobile Applications for Healthier Lifestyles: Not quite playing the game?Stephan Dahl
 
Advergames on Mobile Phones
Advergames on Mobile PhonesAdvergames on Mobile Phones
Advergames on Mobile PhonesStephan Dahl
 
Social Media For The Social Good
Social Media For The Social GoodSocial Media For The Social Good
Social Media For The Social GoodStephan Dahl
 
Social Marketing Workshop - Part 2
Social Marketing Workshop - Part 2Social Marketing Workshop - Part 2
Social Marketing Workshop - Part 2Stephan Dahl
 
Social Networks Optimisation / Social Media Content Creation for Sports
Social Networks Optimisation / Social Media Content Creation for SportsSocial Networks Optimisation / Social Media Content Creation for Sports
Social Networks Optimisation / Social Media Content Creation for SportsStephan Dahl
 
Web20growth German
Web20growth GermanWeb20growth German
Web20growth GermanStephan Dahl
 
Health & Social Marketing Workshop 1
Health & Social Marketing Workshop 1Health & Social Marketing Workshop 1
Health & Social Marketing Workshop 1Stephan Dahl
 
Turning the Table on Turnitin
Turning the Table on TurnitinTurning the Table on Turnitin
Turning the Table on TurnitinStephan Dahl
 
Sales Promotions 3
Sales Promotions 3Sales Promotions 3
Sales Promotions 3Stephan Dahl
 
Sales Promotions 2
Sales Promotions 2Sales Promotions 2
Sales Promotions 2Stephan Dahl
 
Budgeting In Public Relations
Budgeting In Public RelationsBudgeting In Public Relations
Budgeting In Public RelationsStephan Dahl
 
Introduction to PR
Introduction to PRIntroduction to PR
Introduction to PRStephan Dahl
 
CSR & Community Relations
CSR & Community RelationsCSR & Community Relations
CSR & Community RelationsStephan Dahl
 
International Public Relations
International Public RelationsInternational Public Relations
International Public RelationsStephan Dahl
 

Más de Stephan Dahl (20)

Mobile Applications for Healthier Lifestyles: Not quite playing the game?
Mobile Applications for Healthier Lifestyles: Not quite playing the game?Mobile Applications for Healthier Lifestyles: Not quite playing the game?
Mobile Applications for Healthier Lifestyles: Not quite playing the game?
 
Advergames on Mobile Phones
Advergames on Mobile PhonesAdvergames on Mobile Phones
Advergames on Mobile Phones
 
Social Media For The Social Good
Social Media For The Social GoodSocial Media For The Social Good
Social Media For The Social Good
 
Social Marketing Workshop - Part 2
Social Marketing Workshop - Part 2Social Marketing Workshop - Part 2
Social Marketing Workshop - Part 2
 
Social Networks Optimisation / Social Media Content Creation for Sports
Social Networks Optimisation / Social Media Content Creation for SportsSocial Networks Optimisation / Social Media Content Creation for Sports
Social Networks Optimisation / Social Media Content Creation for Sports
 
Web20growth German
Web20growth GermanWeb20growth German
Web20growth German
 
Health & Social Marketing Workshop 1
Health & Social Marketing Workshop 1Health & Social Marketing Workshop 1
Health & Social Marketing Workshop 1
 
Turning the Table on Turnitin
Turning the Table on TurnitinTurning the Table on Turnitin
Turning the Table on Turnitin
 
Sales Promotions 3
Sales Promotions 3Sales Promotions 3
Sales Promotions 3
 
Sales Promotions
Sales PromotionsSales Promotions
Sales Promotions
 
Sales Promotions 2
Sales Promotions 2Sales Promotions 2
Sales Promotions 2
 
PR Research
PR ResearchPR Research
PR Research
 
Budgeting In Public Relations
Budgeting In Public RelationsBudgeting In Public Relations
Budgeting In Public Relations
 
Introduction to PR
Introduction to PRIntroduction to PR
Introduction to PR
 
CSR & Community Relations
CSR & Community RelationsCSR & Community Relations
CSR & Community Relations
 
International Public Relations
International Public RelationsInternational Public Relations
International Public Relations
 
4007 Cb 1
4007 Cb 14007 Cb 1
4007 Cb 1
 
Mkt4025 10
Mkt4025 10Mkt4025 10
Mkt4025 10
 
Mkt4007 10
Mkt4007 10Mkt4007 10
Mkt4007 10
 
Mkt4025 W7
Mkt4025 W7Mkt4025 W7
Mkt4025 W7
 

Último

KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...Any kyc Account
 
Grateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfGrateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfPaul Menig
 
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow  ) 🔝 8923113531 🔝  Cash Payment (COD) 👒VIP Call Girls In Saharaganj ( Lucknow  ) 🔝 8923113531 🔝  Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒anilsa9823
 
VIP Call Girls Gandi Maisamma ( Hyderabad ) Phone 8250192130 | ₹5k To 25k Wit...
VIP Call Girls Gandi Maisamma ( Hyderabad ) Phone 8250192130 | ₹5k To 25k Wit...VIP Call Girls Gandi Maisamma ( Hyderabad ) Phone 8250192130 | ₹5k To 25k Wit...
VIP Call Girls Gandi Maisamma ( Hyderabad ) Phone 8250192130 | ₹5k To 25k Wit...Suhani Kapoor
 
Call Girls In Holiday Inn Express Gurugram➥99902@11544 ( Best price)100% Genu...
Call Girls In Holiday Inn Express Gurugram➥99902@11544 ( Best price)100% Genu...Call Girls In Holiday Inn Express Gurugram➥99902@11544 ( Best price)100% Genu...
Call Girls In Holiday Inn Express Gurugram➥99902@11544 ( Best price)100% Genu...lizamodels9
 
M.C Lodges -- Guest House in Jhang.
M.C Lodges --  Guest House in Jhang.M.C Lodges --  Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.Aaiza Hassan
 
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayIt will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayNZSG
 
Understanding the Pakistan Budgeting Process: Basics and Key Insights
Understanding the Pakistan Budgeting Process: Basics and Key InsightsUnderstanding the Pakistan Budgeting Process: Basics and Key Insights
Understanding the Pakistan Budgeting Process: Basics and Key Insightsseri bangash
 
Pharma Works Profile of Karan Communications
Pharma Works Profile of Karan CommunicationsPharma Works Profile of Karan Communications
Pharma Works Profile of Karan Communicationskarancommunications
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...amitlee9823
 
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 DelhiCall Girls in Delhi
 
Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...Roland Driesen
 
HONOR Veterans Event Keynote by Michael Hawkins
HONOR Veterans Event Keynote by Michael HawkinsHONOR Veterans Event Keynote by Michael Hawkins
HONOR Veterans Event Keynote by Michael HawkinsMichael W. Hawkins
 
Event mailer assignment progress report .pdf
Event mailer assignment progress report .pdfEvent mailer assignment progress report .pdf
Event mailer assignment progress report .pdftbatkhuu1
 
Progress Report - Oracle Database Analyst Summit
Progress  Report - Oracle Database Analyst SummitProgress  Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst SummitHolger Mueller
 
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Dipal Arora
 
7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...Paul Menig
 
Cracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptxCracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptxWorkforce Group
 
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A  SALESMAN / WOMANA DAY IN THE LIFE OF A  SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMANIlamathiKannappan
 
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesDipal Arora
 

Último (20)

KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
 
Grateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfGrateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdf
 
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow  ) 🔝 8923113531 🔝  Cash Payment (COD) 👒VIP Call Girls In Saharaganj ( Lucknow  ) 🔝 8923113531 🔝  Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
 
VIP Call Girls Gandi Maisamma ( Hyderabad ) Phone 8250192130 | ₹5k To 25k Wit...
VIP Call Girls Gandi Maisamma ( Hyderabad ) Phone 8250192130 | ₹5k To 25k Wit...VIP Call Girls Gandi Maisamma ( Hyderabad ) Phone 8250192130 | ₹5k To 25k Wit...
VIP Call Girls Gandi Maisamma ( Hyderabad ) Phone 8250192130 | ₹5k To 25k Wit...
 
Call Girls In Holiday Inn Express Gurugram➥99902@11544 ( Best price)100% Genu...
Call Girls In Holiday Inn Express Gurugram➥99902@11544 ( Best price)100% Genu...Call Girls In Holiday Inn Express Gurugram➥99902@11544 ( Best price)100% Genu...
Call Girls In Holiday Inn Express Gurugram➥99902@11544 ( Best price)100% Genu...
 
M.C Lodges -- Guest House in Jhang.
M.C Lodges --  Guest House in Jhang.M.C Lodges --  Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.
 
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayIt will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 May
 
Understanding the Pakistan Budgeting Process: Basics and Key Insights
Understanding the Pakistan Budgeting Process: Basics and Key InsightsUnderstanding the Pakistan Budgeting Process: Basics and Key Insights
Understanding the Pakistan Budgeting Process: Basics and Key Insights
 
Pharma Works Profile of Karan Communications
Pharma Works Profile of Karan CommunicationsPharma Works Profile of Karan Communications
Pharma Works Profile of Karan Communications
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
 
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi
9599632723 Top Call Girls in Delhi at your Door Step Available 24x7 Delhi
 
Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...
 
HONOR Veterans Event Keynote by Michael Hawkins
HONOR Veterans Event Keynote by Michael HawkinsHONOR Veterans Event Keynote by Michael Hawkins
HONOR Veterans Event Keynote by Michael Hawkins
 
Event mailer assignment progress report .pdf
Event mailer assignment progress report .pdfEvent mailer assignment progress report .pdf
Event mailer assignment progress report .pdf
 
Progress Report - Oracle Database Analyst Summit
Progress  Report - Oracle Database Analyst SummitProgress  Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst Summit
 
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
 
7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...
 
Cracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptxCracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptx
 
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A  SALESMAN / WOMANA DAY IN THE LIFE OF A  SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMAN
 
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
 

Mkt4025 W6

  • 2. McGuire’s 6 step model Presentat- ion Compre- hension Attention Yielding Retention Behaviour Presentation of persuasive message Comprehension of arguments conveyed in the message Message is retained or stored in memory Receiver pays attention to message content Receiver agrees with message argument Receiver behaves in line with the message argument
  • 3. McGuire’s 6 step model Presentat- ion Compre- hension Attention Yielding Retention Behaviour Personality & Personal Characteristics Context
  • 4. The moderate effect Yielding High Low High Intelligence, Fear
  • 5.
  • 6.
  • 7. Theory of Reasoned Action Aizen, 2006 Behavioural Beliefs Attitude toward the behaviour Normative Beliefs Subjective Norm Control Beliefs Perceived behavioural control Intention Behaviour Actual behavioural control
  • 8. Integrated Model of Behaviour Change Distal variables Past behaviour Demographics and culture Attitudes towards targets (stereotypes and stigma) Personality, moods and emotions Other individual difference variables (perceived risk) Intervention exposure/ media exposure Normative beliefs and motivation to comply Attitudes Norms Self efficacy Environmental constraints Intention Skills and abilities Behaviour Behavioural beliefs and outcome evaluations Control beliefs
  • 9. Demographic variables Attitudes towards targets External variable Personality traits Other individual difference variables Normative beliefs and motivation to comply Efficacy beliefs Behavioural beliefs and their evaluative aspects Attitude Norm Self-efficacy Skills Intention Environmental constraints Behaviour
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15. So... Communic- ation Theories Behavioural Theories Cognitive Theories Social Marketing Framework