1. NON – VERBAL COMMUNICATION

2. Function Forms Cultural Differences

4. DID YOU KNOW

5. The impact of message is:

6. ONLY 7% verbal

7. 38% vocal (tone of voice, inflection)

8. and 55% non-verbal

9. Forms

10. Body Language…

11. Paralanguage…

12. Space Language…

13. Body Language Have you ever heard anyone said: ‘His action spoke so loudly I couldn`t hear what he said!’

15. Humans produce UP TO 700,000differentsigns.

16. The face is capable of over 250,000expressions

17. There are 5,000distinct HAND gestures

18. There are catalogued 1,000 different POSTURESand their accompanying GESTURES

19. Human perceived 82% of the information by the eyes

21. There are three ways…

22. As a directreplacementfor words

23. As a reinforcementof our words

24. As a mirror of our inner emotions and attitudes

25. NONVERBAL BEHAVIOR INTERPRETATION Evaluation, thinking

26. Doubt, lying

27. Frustration, apprehension

28. Anticipation

29. Readiness, aggression

30. Dejection

31. Defensiveness

34. Trust me!

35. You’re in good hands!

37. Look at that!

39. Things are going badly.

41. GESTURES AROUND THE WORLD EGYPT Be Patient! ITALY What exactly do you mean? GREECE That`s just perfect!

42. This is ‘good’ to Westerners,‘one’ to Italians,‘five’ to Japanese and ‘up yours’ to Greeks.

43. Showing this American gesture is a jailable offence in Italy

44. ‘OK’ to a Western,‘money’ to a Japanese, ‘zero’ to the French and INSULTING to the Turks and Brazilians!

45. So What Does It All Mean?

46. It`s the most important.

47. Body language is important…

48. Messages are more believable…

49. Emotions are communicated by cues

50. NOW YOU KNOW

51. Bibliography Pease, A., Pease B. (2004) The Definitive Book of Body Language. New York: Bantam Dell http://psychology.about.com