Más contenido relacionado La actualidad más candente (20) Similar a Stop the paradox (20) Más de Steven Van Belleghem (20) Stop the paradox1. Stop the Paradox Steven Van Belleghem -- @Steven_InSites @Steven_InSites Stop the Paradox by Steven Van Belleghem #CM48 7. % neverreplies to questions: 11%throughcustomer service 24%onbrandedsocial media 28%onsocial media @Steven_InSites #cm48 10. The paradox? 40% negative 7% negative @Steven_InSites #cm48 @Steven_InSites #cm48 11. We say we care,but we don’t 40% negative 7% negative @Steven_InSites #cm48 @Steven_InSites #cm48 15. 3 attitudes: 40% negative 7% negative @Steven_InSites #cm48 @Steven_InSites #cm48 20. How important are happy clients? Very important! Very open & positiveintentions! @Steven_InSites #cm48 @Steven_InSites #cm48 33. Reach: L - H Sentiment: neg - pos @Steven_InSites #cm48 34. As a manager As a brand As a peer Observe Facilitate/Co-create Join 35. As a manager As a brand As a peer Observe Facilitate/Co-create Join 36. 64% consider keeping track of what consumers are saying a priority 2010 37. 2010 20% Is tracking consumer conversations 40. We are ALL listening Leads to higher business growth 41. As a manager As a brand As a peer Observe Facilitate/Co-create Join 45. As a manager As a brand As a peer Observe Facilitate/Co-create Join 49. Stop the Paradox @Steven_InSites Stop the Paradox by Steven Van Belleghem #CM48 @Steven_InSites #cm48 51. Productdevelopment CO-CREATE R&D Operations Listening Board, HR Legal, IT WOM strategy& policy Marketing Sales, Communication &IT Touchpoints experience Conversationson & offline Cust ServiceSales, channel, IT & operations 55. ConversationManager Strategic level Coördinates WOM implementation Facilitate WOM in all departments KPI setting & follow up HR mkt sales R&D legal Com Serv Listening Co-create Join fans @Steven_InSites #cm48 60. Thank you!Download bookfromapp store #iPadFirst interactivemgmbook! “This is the new conventional wisdom. Use it or lose!” Seth Godin author Purple cow Good luck! Questions, feedback, remarks: Steven@InSites.eu Follow me: @Steven_InSites Join me on LinkedIn www.theconversationmanager.com #CM48 @Steven_InSites