Strongstep CMMI for Services

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Strongstep - Innovation in software quality

Brief presentation about CMMI for Services

CMMI for Services Whatisit?

Services Yourorganization depends on Services It’s all about continuously delivering and increasing performance (costs and quality)

CMMI for Services A process approach for delivering services Doing the best way and continuously improving it Through all the organization not depending so much on specific people Correctly managing and exceeding the customer expectations

Complementing CMMI for Development and Services ,[object Object]

SLA’s

Service Management

Incident and Problem Management

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A common criticism of the process group is they don’t follow their own advice – they don’t adopt the level of discipline required by CMMI in planning, tracking, measuring, and auditing their own improvement efforts – the same level of discipline that ask projects to demonstrate. With the publication of the CMMI for Services, there is now a powerful tool for measuring just how mature and capable a process group is. This presentation will look at applying the CMMI for Services model to the process group, treating their functions as a service provided to the organization. The new Services process areas provide an interesting insight into how a process group might function more effectively. Sample considerations: > Definitions - When looking at the process group as a service, how do your define the “service system”, “service agreement”, “service request”, “service incident”? > Service System Development (SSD) – How does a process group analyze, design, develop, integrate, verify, and validate their “service system” against defined requirements? > Service System Transition (SST) – How does a process group deploy new or significantly changed process assets while managing their effect on ongoing service delivery? > Strategic Service Management (STSM) – How does a process group align their services with strategic needs and plans? > Capacity and Availability Management (CAM) – How does a process group ensure effective performance and use of resources? > Incident Resolution and Prevention (IRP) – What is a process group “incident” and how are they resolved and prevented? > Service Continuity (SCON) – What does “continuity of services” mean, and what are considered “significant disruptions”?

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