2. “The same way a hearing person would applaud
another. Just because they can’t here the clapping
noise doesn’t mean they don’t know what’s going
on.”
Mr.Subodh kumar pandey quot;
4/22/2009 International Businessquot;
3. Non-verbal communication (NVC) is usually
understood as the process of communication through
sending and receiving wordless messages. Such
messages can be communicated through gesture; body
language or posture; facial expression and eye contact;
object communication such as clothing, hairstyles or
even architecture; symbols and info graphics.
Mr.Subodh kumar pandey quot;
4/22/2009 International Businessquot;
4. Body language
More than 7,00,000 possible motions we can make
so Impossible to categorize them all . But just need
to be Aware the body movement & position is a
key to enhance personality.
Posture
Facial expression
Eye contact
Mr.Subodh kumar pandey quot;
4/22/2009 International Businessquot;
6. Communication researcher Mehrabian found
that only 7% of a message’s effect are carried
by words ; listeners receive the other 93%
through non -verbal means.
Birdwhistell suggested that spoken words
account for not more than 30-35% of all our
social interactions.
Over 65 percent of the social meaning of the
messages we send to others are communicated
non-verbally.
Mr.Subodh kumar pandey quot;
4/22/2009 International Businessquot;
7. Three Parts of a Message
Body Language
Verbal Content
55%
7%
Tone of Voice
38%
Mr.Subodh kumar pandey quot;
4/22/2009 International Businessquot;
8. Clothing
Hairstyle
Symbols
Info graphics
Mr.Subodh kumar pandey quot;
4/22/2009 International Businessquot;
9. Paralanguage
Such as tone , pitch and accent, collectively known as
Prosody George L. Trager developed a classification
System which consists of the voice set, voice qualities
And vocalization.
Emotion & speaking
Stress
Mr.Subodh kumar pandey quot;
4/22/2009 International Businessquot;
10. Handwriting style
Spatial arrangement of words
Use emoticons
Mr.Subodh kumar pandey quot;
4/22/2009 International Businessquot;
11. The distance you stand from others matters.
Westerns are comfortable standing some 2 to
3 feet apart.
Arabic and Asian expect more.
Latinos expect less
Mr.Subodh kumar pandey quot;
4/22/2009 International Businessquot;
12. Edward Hall says there are four
different distances that we keep
between ourselves and other
people.
Mr.Subodh kumar pandey quot;
4/22/2009 International Businessquot;
13. Impact of personal space
Intimate zone 6 -18 in.
Personal zone 18-48 in.
Social zone 4-12 ft.
Public zone over 12 ft.
Mr.Subodh kumar pandey quot;
4/22/2009 International Businessquot;
14. Face to face interaction
Physical characteristic
Environment
Behavior of communication during interaction
Mr.Subodh kumar pandey quot;
4/22/2009 International Businessquot;
15. Eye-rolling
Facial expressions are a
rich language in their Nodding
own right; Some facial
Head bobble
expressions are by-
Head shaking
products of emotions,
while others, such as Bent head
winking or eye-rolling
Pointing by chin
are akin to gestures.
Q.
Mr.Subodh kumar pandey quot;
4/22/2009 International Businessquot;
16. NON VERBAL
INTERPRETATION
BEHAVIOR
Brisk, erect walk Confidence
Standing with hands on Readiness, aggression
hips
Defensiveness, closed
Arms crossed on chest
Rejection, doubt, lying
Touching, rubbing nose
Anticipation
Rubbing hands
Sincerity, openness
Open palm
Authoritative , powerful
Steepling fingers
disbelief
Looking down
Mr.Subodh kumar pandey quot;
4/22/2009 International Businessquot;
17. When we speak (or listen), our
Attention is focused on words
rather than body Language.
BUT OUR JUDGEMENT
INCLUDE BOTH.
Mr.Subodh kumar pandey quot;
4/22/2009 International Businessquot;
18. Eye contact.
Head movement.
Posture.
Sit straight in your chair, without slouching.
Walk with grace and ease.
Smile often.
Mr.Subodh kumar pandey quot;
4/22/2009 International Businessquot;
19. Thank you…
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4/22/2009