8. Cheaper than …
“Digital services can be
20 times cheaper than by phone,
30 times cheaper than by post
and 50 times cheaper than
face to face.”
UK Government Digital Strategy
16. Inside out
Our actions
Our achievements
Our mission statement
Our policy
Our processes
Our services
Our service features
Outside in
How they affect you
What you can achieve
How we can help you
What it means for you
End results
Case studies
Service benefits
Notas del editor
Not organised by our internal processes eg country of origin (Costa Rica, france and england apples)
What could this mean?
Convenience for the user
May be more inconvenient for us
Less overlap and duplication: less confusion for users