Presentation by Kiho Sohn on Knowledge Management/ Innovation

1. KM
INNOVATION
Welcome
April 19, 2012 1

2. About SCQAA-SF- A Not-for Profit
Organization KM
INNOVATION
• SCQAA-SF (www.scqaa.net) chapter
sponsors the sharing of information to
promote and encourage the improvement in
information technology quality practices and
principles through networking, training and
professional development.
• Networking: We meet once in 2 months in
San Fernando Valley.
• Check us out on LinkedIn (SCQAA-SF)
• Contact Sujit at sujit58@gmail.com or call
818-878-0834
April 19, 2012 2

3. Membership Benefits:
KM
INNOVATION
• Excellent speaker presentations on
advancements in technology and
methodology
• Networking opportunities
• PDU, CSTE and CSQA credits
• Regular meetings are free for members
and include dinner
April 19, 2012 3

4. Effective Innovation Technique
KM
INNOVATION
in a Learning Organization
(utilizing Knowledge Base)
SCQAA
April 18, 2012
Kiho Sohn
Innovation-KM Consultant
kihosohn@sohnconsulting.com
818-620-4989

5. Business InnovationKM
INNOVATION
Converging Process
Opportunities
Idea Selection/ New Products
Generation
Validation

6. Technical InnovationKM
INNOVATION
Diverging Process
Idea Selection/
Problems Solutions
Generation validation

7. Wisdom of Crowd…Smart
Not as
KM
as Crowd
INNOVATION
How smart
am I…?

8. Brainstorming Session in work…
KM
INNOVATION

9. Beyond the participants’ experiences
KM
INNOVATION
Knowledge-
bases

10. Have you heard these terms?
KM
• Communities of Practices INNOVATION
• Collaboration
• Social Networking
• Lessons Learned Database/ Best Practices
• Advanced Search Engine
• Experts Locator/ Expertise Network
• Document Management System
• Enterprise Content Management
• Knowledge for Innovation
These are all parts of Knowledge
Management!!!

11. Knowledge Transactions
KM
INNOVATION
People Media- based
People Collaboration Capturing
Media- Learning Searching
based & Training & Organizing

12. Learning Organization
KM
INNOVATION
Learning
During
Learning Learning
Before After
Knowledge-
base

13. Knowledge-based Innovation - TRIZ
KM
INNOVATION

14. Think Outside the Box
KM
INNOVATION

15. 9-Dot Problem KM
INNOVATION

16. Think Outside the Box
KM
INNOVATION
In the following line of letters,
cross out six letters so that the remaining letters,
without altering their sequence,
will spell a familiar English word.
B SAI N X LEATNTEAR S
BANANA

17. Paradigm Shift KM
INNOVATION

18. What do you see? KM
INNOVATION

19. Knowledge-based Innovation - TRIZ
KM
INNOVATION
 Knowledge-based Creativity and
Innovation (Ultimate Benefit of
Knowledge Management)
Systematic
Predictable
 Works for “Right Brain”
Creative People as well as for
“Left Brain” Technical People

20. What is TRIZ? KM
INNOVATION
• Russian acronym for “The Theory of Inventive
Problem Solving”
• Created by Genrich Altshuller (1926 -
1998)
• Research began in 1940’s
• Findings began with over 200,000
patents
• Research covers over 3.1 million
patents

21. 3 Key Findings KM
INNOVATION
1. Problems and solutions are repeated
across industries & sciences
2. Patterns of technical evolution are
repeated across industries & sciences
3. Best innovations come from outside
the field where the original problems
were developed

22. This is how TRIZ works
KM
INNOVATION
Knowledge-based, Systematic
Innovation Methodology
Patent-based Scientific Evolution-based
40 Principles Effects Prediction
TRIZ TRIZ
General General
Problem Solution
Your Your
Problem Solution

23. 40 Inventive Principles
KM
1. Segmentation 21. Skipping INNOVATION
2. Taking out 22. "Blessing in disguise"
3. Local quality 23. Feedback
4. Asymmetry 24. 'Intermediary'
5. Merging 25. Self-service
6. Universality 26. Copying
7. "Nested doll" 27. Cheap short-living objects
8. Anti-weight 28 Mechanics substitution
9. Preliminary anti-action 29. Pneumatics and hydraulics
10. Preliminary action 30. Flexible shells and thin films
11. Beforehand cushioning 31. Porous materials
12. Equipotentiality 32. Color changes
13. 'The other way round' 33. Homogeneity
14. Spheroidality - Curvature 34. Discarding and recovering
15. Dynamics 35. Parameter changes
16. Partial or excessive actions 36. Phase transitions
17. Another dimension 37. Thermal expansion
18. Mechanical vibration 38. Strong oxidants
19. Periodic action 39. Inert atmosphere
20. Continuity of useful action 40. Composite materials

24. Example of Principle #1:
Segmentation INNOVATION
KM

25. Example of Principle #32: Color
Change KM
INNOVATION

26. KM
INNOVATION

27. Trade off…
KM
INNOVATION
Eliminate Contradictions

28. Contradiction Matrix
KM
INNOVATION
1. Weight of moving object 21. Power
2. Weight of stationary object W orsening 22. Loss of energy
moving object
moving object
stationary
3. Length of moving object 23. Loss of substance
Length of
Weight of
Weight of
Feature
object
4. Length of stationary object 24. Loss of information
5. Area of moving object Improving 25. Loss of time
6. Area of stationary object Feature 26. Quantity of substance/ the
7. Volume of moving object 1 2 3 matter
Weight of moving 15, 8,
8. Volume of stationary object 1
object
+ -
29,34 27. Reliability
Weight of
9. Speed 2
stationary object
- + - 28. Measurement accuracy
Length of moving 8, 15, 29,
10. Force 3
object 34
- + 29. Manufacturing precision
11. Stress or pressure 4
Length of 35, 28, 40,
- 30. External harm affects the
stationary object 29
12. Shape 5
Area of moving 2, 17, 29,
-
14, 15, 18, object
object 4 4
13. Stability of the obj's composition 6
Area of stationary
-
30, 2, 14,
-
31. Object-generated harmful
object 18
14. Strength Volume of 2, 26, 29, factors
7 - 1, 7, 4, 35
moving object 40
15. Duration of action by a moving Volume of 35, 10, 19, 32. Ease of manufacture
8 - 19, 14
object stationary object
2, 28, 13,
14 33. Ease of operation
9 Speed - 13, 14, 8
16. Duration of action by a 38 34. Ease of repair
8, 1, 37, 18, 13, 1, 17, 19, 9,
10 Force (Intensity)
stationary object 18 28 36 35. Adaptability or versatility
Stress or 10, 36, 37, 13, 29, 10,
17. Temperature 11
pressure 40 18
35, 10, 36 36. Device complexity
18. Illumination intensity 12 Shape
8, 10, 29, 15, 10, 26, 29, 34, 5, 37. Difficulty of detecting and
40 3 4
Stability of the
19. Use of energy by moving object 13 object's
21, 35, 2, 26, 39, 1, 13, 15, 1, measuring
39 40 28
20. Use of energy by stationary obj. composition
1, 8, 40, 40, 26, 27
40, 26, 27, 1, 15, 8,
38. Extent of automation
14 Strength
15 11 35 39. Productivity

29. 40 Inventive Principles with Contradiction Matrix
4
1. Segmentation
2. Taking out
21. Skipping KM
22. BlessingINNOVATION
in disguise
3. Local quality 23. Feedback
4. Asymmetry 24. Intermediary
5. Merging 2 25. Self-service
6. Universality 3 26. Copying
7. "Nested doll" 27. Cheap short-living objects
8. Anti-weight 28. Mechanics substitution
9. Preliminary anti-action 29. Pneumatics and hydraulics
10. Preliminary action 30. Flexible shells and thin films
11. Beforehand cushioning 31. Porous materials
12. Equipotentiality 32. Color changes
13. The other way round 33. Homogeneity
14. Spheroidality - Curvature 34. Discarding and recovering
15. Dynamics 35. Parameter changes
16. Partial or excessive actions 36. Phase transitions
17. Another dimension 37. Thermal expansion
18. Mechanical vibration 38. Strong oxidants
19. Periodic action 1
39. Inert atmosphere
20. Continuity of useful action 40. Composite materials

30. KM
INNOVATION
Innovation Workshop
With TRIZ

31. Innovation in a Workshop - Day 1
KM
INNOVATION
Training 1:
Training 2:
Training 3:
Training 4:
Overview:

32. Innovation in a Workshop - Day 2
KM
INNOVATION
Training 5:
F
Training 6:
S O Training 7:
Evolution
Training 8:

33. What’s Important?
Data KM
INNOVATION
Doing the Right Thing
Doing Things Right
Information
Knowledge
Under-
standing
Wis-
dom
Efficiency (How)
Effective-
ness
Peter Drucker
(What)
Russell Ackoff

34. Automobile
KM
INNOVATION

35. Training
KM
INNOVATION

36. KM
INNOVATION
Resources

37. KM
What’s
INNOVATION
inside?
Failure
point

38. KM
INNOVATION
Russian American
Solution Attemp

39. In Summary… KM
INNOVATION
Consider these when your organizations face innovation
challenges:
KM
 Two brains are better than one
 Effective innovation from utilizing expanded “knowledge-
bases”
 “Good KM System” can create “Good Knowledge-bases”
 “Outside the Box Thinking” or “Paradigm Shift Thinking”
 Innovative solutions can come out in a few days
Quick & Effective Innovation Solutions
>> Innovation Workshop !!!

40. ?? Workshop for SCQAA Members ??
KM
INNOVATION
 Condensed to 1-Day Format
 Minimum 20 Registration
 Possible Dates: May 12th or 19th
 If you want to bring your own problem to be solved during
the workshop  Be the Sponsor!
Will be a Fun-filled 1-Day !!!

41. KM
INNOVATION
Thank you
Kiho Sohn
818-586-3693
Kihosohn@sohnconsulting.com