Resume usability expert

1. SUMANTA CHATTERJEE
EXPERIENCE / SKILLS SUMMARY
 11+ years of front-end, user-centered design experience.
 Human Factors International (HFI) certified usability analyst.
 Proficiency in designing highly usable, scalable and customizable enterprise web applications
and sites for both desktop and handheld (mobile) devices.
 Strong leadership, project management and people management qualities.
 User Interface Design (UI inception to completion, complete project life cycle).
 Requirements gathering, user research, competitive analysis, information architecture,
Heuristic evaluation, wireframes and Hi/Low Fidelity prototype, use-case development,
persona creation, user research, intuitive page flow design, usability testing
 Design, Usability and Branding strategy for corporate.
 Adaptability and flexibility including ability to manage pressure, ambiguity and change.
 Ability to work with geographically distributed team.
 Excellent planning and consulting skills developed from extensive work with customers and
team members on a variety of challenging projects.
 Experience designing user experience deliverables for corporate products in iterative, waterfall
and Agile development environments; experience across the entire Product Development Life
Cycle.
 Team player with proven capability to work within tight timescales whilst maintaining
accuracy.
 Strong client interaction and presentation skills, with experience working with cross-
disciplinary teams from requirements until product launch on multiple projects
 Instrumental in providing on-going feedback to team members, and sharing knowledge and
experience with them to enhance their overall performance.
 Conducting awareness sessions and training on design and usability engineering methodology
 Excellent understanding of Web technologies, Browser versions, User Interface and visual
design with experience and understanding of the various platform constraints and
implementation of the document object model
PROFESSIONAL EXPERIENCE
Fidelity International
Since July 2005 to Till Date
Uasbility & Designe Lead
 Conceptualize and manage designs for Fidelity websites, web based applications, mobile
applications and company intranet.
 Established and manage the Usability team out of Fidelity Gurgaon center (currently 5
member team). Also contribute as an individual.
 Strategically plan and dynamically adapt to ongoing change when designing a user experience
roadmap that aligns usability metrics with business goals, in partnership with cross functional
teams across multiple business units.
 Work with stakeholders, product managers, business analyst, market team for understanding
requirements, business goals. Define and implement usability strategy across projects.
 Manage projects (design part) and ensure all tasks are delivered within timelines and are of
highest quality and standards meeting business goals.
 Decide the usability strategy of the project. Conduct user research/analysis, heuristic
evaluation, competitive analysis. Develop and create wireframes, hi/low fidelity prototype,
cognitive walkthrough, personas, information architecture, survey etc.
 Organize and conduct usability tests and evaluations, as well as contextual inquiries

2.  Analyze web logs (web analytic tool like Google Analytics) and suggest suitable usability
solutions that meet business goals.
 Conducting awareness sessions and training on design and usability engineering methodology
 Mentor team members; provide regular feedback, share knowledge and experience, also
update them with the latest development in the field of usability to enhance their overall
performance.
Accomplishments
 Started as a single member user experience team and gradually managing a team of 5 user
experience engineers out of Gurgaon center. Transitioned a lot of usability projects from US
and UK to India (Gurgaon).
 Successfully delivered user experience deliverables for a number of projects like Fidelity UK,
Korea, Japan, Singapore retail sites; FundsNetwork revamp, PlanViewer application
(institutional business), Fidelity UK mobile site, Boston Coach (Fidelity owned company),
SeaPort Hotel (Fidelity owned company), HRAccess application (user experience
improvements), US and UK intranets, internal applications like Matching Grant scheme etc.
 Co-led in setting up a user experience community within Fidelity to collaborate and update
regarding the latest in the field of usability, latest project, work etc. Organize quarterly
conference.
Trinity BPM Pvt. Ltd. (Now WNS)
Since June 2004 to July 2005
Sr. Web Designer (Usability Analyst)
 Maintaining UI Design Standards, Information Architecture, Task & Process Flow.
 Creating page layouts, Conceptual Design, High/Low Fidelity Prototyping.
 Devising User Interfaces and applying usability principles, the primary role is to improve the
GUI, solve navigational issues, presenting new ideas to the team members, helping developers
in improving the UIs, standardizing templates and prototypes.
 Creating personas, workflows.
 Working with Team and / or business analysts to understand user needs, business and
functional requirements to develop interactions and navigation systems.
 Responsible for the visual quality, overall look and feel of the site.
 Working at bridging user and business requirements; applying and instigating branding
awareness through a quality design framework.
Accomplishments
 Instrumental in designing the user interface for the online mortgage banking application of
First Magnus Financial Corporation (FMFC), applying usability principals. This included creation
of Wireframes, High/Low fidelity prototype, Task and process flows, Information Architecture,
Navigational Flows, Branding etc.
 Designed the user interface of other FMFC products like Post Closing application, Indexing
application, and FMFC Online application.
 Designed the user interface for the Trinity corporate website, company intranet and Leave
Management System.

3. eBiz Systems Ltd.
Since April 2001 to May 2004
Sr. Web Designer
 Designing of user interface layouts, mockup screens, visual interfaces, logo design and
branding for content driven, application based and e-learning websites
 Front end development; including HTML prototyping
 Flash based presentations for CBT’s and WBT’s
Accomplishments
 Designed the user interface of a large number of application like Lucent Fast Tracker, Lucent
Surplus Stock Management System, Contract to Cash application for QAI, EShop application
for SME-ASP, etc
 Designed the user interface of a large number of websites like EducationIndia, USAID, Brtish
Council India, Lee Cooper India, SQL Star, etc
 Design and maintenance of the corporate website for eBiz.
TECHNICAL EXPERTIES
Design Methods Research & discovery Prototyping tools
Ethnography
Lab Usability testing
User Centred Design Adobe Photoshop
Remote Usability testing
Information Architecture Adobe Illustrator
User research
Interaction Design Adobe Flash
Observational studies
User Interface Design Adobe Fireworks
Interviews
Visual Design Adobe DreamWeaver
Context mapping
Graphic Creation & production OmniGraffle
Heuristic evaluation
Brainstorming Axure
Contextual inquiries
Ideation MS Visio, Office
Focus groups
Sketching HTML
Survey design
Persona creation CSS
Card sorting
Wire frames
Logo research
Hi/Low Fidelity Prototype
Task flow mapping
Scenario based design Presentation
Experience prototyping Story telling presentations
Proof of concept (POC) Usability findings reports
Paper prototyping Video Product demos
Storyboards Active / Interactive demos
Web Accessibility

4. EDUCATIONAL BACKGROUND
 1996 – 1999: Bachelor of Commerce, Calcutta University
 1994 – 1996: High School
CERTIFICATIONS
 Human Factors International (HFI) certified usability analyst (CUA).
 Certification in ITIL Foundation by APMG International.
 Brainbench certification in Adobe Photoshop CS
 Brainbench certification in Macromedia Dreamweaver MX
 Brainbench certification in HTML
 1999 - PGDCA in Web Technology from IIS Websity.
TRAINING(S) ATTENDED
 User-Centered Analysis and Conceptual Design by HFI
 The Science and Art of Effective Web and Application Design by HFI
 Practical Usability Testing by HFI
 Putting Research into Practice by HFI
 ITIL Foundation provided by HP.
 Seven Habits of Successful People
 CMMi 5 (Capability Maturity Model Integration Level 5)
 ISO (International Organization for Standardization)
 Information and Security.
PERSONAL INFORMATION
Date of Birth: 29th January’ 1978
Sex: Male
Marital Status: Married
Passport No: A8747651
Home: F 75, II Floor, Vikaspuri, New Delhi - 110018
Contacts: 0-9810774556.
Email: sumanta.chatterjee@gmail.com; sumanta29@rediffmail.com