The document discusses three interpersonal roles: figurehead, leader, and liaison. It also discusses four informational roles: monitor, disseminator, and spokesperson. Finally, it discusses five decisional roles: entrepreneur, disturbance handler, resource allocator, and negotiator. The document then provides an overview of organizational behavior, including its interdisciplinary nature and limitations in predicting human behavior.

2. INTERPERSONAL ROLES :
Figurehead
Leader
Liaison
INFORMATIONAL ROLES
Monitor
Disseminator
Spokesperson
DECISIONAL ROLES
Entrepreneur
Disturbance handler
Resource allocator
Negotiator

3. • “ The study & application of knowledge • OB is an applied behavioral science that has
been built upon the contributions from
about how people as individual & as a several other fields. Hence it is in disciplinary
group act within organizations” in nature”
• 3 factors : • Psychology
 Individual • Social psychology
• Sociology
 Group
• Anthropology
 Structure • LIMITATIONS :
• According to Robbins & judge (2009) “  No two people are the same
the phrase system study means” :  No two situations are same
 Looking at relationships  2 ppl may not always act in same manner in
same situation
 Attempting to explain causes & effects  The same person may not act in the same way
 Basing our conclusions on scientific in the same situation
evidence i.e., on data gathered under  Predicting human behavior is no easy task
controlled conditions & measured &  Human beings are very complex &
interpreted in a reasonably rigorous complicated
manner”

4. • The challenge of Improving quality &
productivity
• The challenge of improving customer
service
GLOBALIZATION
Increase in foreign assignments • The challenge of improving people skills
Working with culturally different • The challenge of stimulating innovation &
ppl change
Handling the backlash of
anticapitalism • The challenge of coping with
The problem of outsourcing & temporariness
low-cost labor • The challenge of working in networked
Danger of terrorism organizations
MANAGING A DIVERSIFIED
WORKFORCE
• The challenge of striking work-life balance
Gender • The challenge of creating a positive work
Race environment
National origin • The challenge of improving ethical
Age behavior
Disability
Sexual preferences
Religion

5. • INDEPENDENT VARIABLE
• Individual level
• Personality
• Perception
DEPENDENT VARIABLE
• Values and emotions, etc
•Productivity
•Absenteeism • Group level
•Turn over • Power & policy
Expensive • Group decision making
Work disruption
• Leadership, etc
Demoralization
Reputation suffers
• Organizational system level
•Deviant work place • Organizational culture
•Citizenship • Organizational structure
•satisfaction • HR policies , etc