This document discusses how companies can maximize uptime of remote mobile devices through remote mobile device management. It introduces Supply Chain Services and their focus on providing solutions for warehousing and distribution industries. A live demonstration of Soti's MobiControl mobile device management software is shown, focusing on features like device monitoring, provisioning, software updates, remote support and security. LXE is discussed as a provider of mobile computers suited for demanding environments like cold storage. The presentation concludes that combining an appropriate mobile device management software with hardware rated for the environment can provide significant returns on investment through improved productivity and reduced support costs.

1. Maximize Uptime Through
Remote Mobile Device Management
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2. Maximize Uptime Through
Remote Mobile Device Management
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3. Presenters
Dianne Bell, VP Marketing
Supply Chain Services
Tracey Spoon
Strategic Account Manager
SOTI.net
Tom Schaefer, Channel Manager
LXE 3

4. Today’s Agenda
• Strategic Management of Remote Mobile Devices – Improve ROI
and Enhance Your Bottom Line
• Introducing Supply Chain Services
• Soti – Live demonstration of MobiControl focusing on
– Device Status Monitoring
– Provisioning Mobile Devices
– Update Software and OS
– Remote Real-Time Support
– Security
• LXE -- How to Leverage your mobile computer’s ROI
• Summary and Conclusion – Q&A
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5. Who is Supply Chain Services?
• A leading North American provider of supply chain and
mobility systems, focusing on data capture solutions
• Founded 1996 – over 2,000 installations
• Focus on warehousing and distribution
– Over 80% in food-related industries
– PRWs comprise our largest customers
• Americold/Versacold
• Cloverleaf
• Burris Logistics
• Broad understanding of market trends and customer needs
– Knowledge and experience
– Implementation expertise
– Depot services and comprehensive repair capability
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6. Specializing in Serving the Cold Chain Community
• Supply Chain Services represents all the major
hardware and software solutions on the market today
• PRWs have unique requirements due to extreme
operating conditions
• For this reason we recommend
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7. Our Customers Speak……
“Gonnella Frozen Products has been working with
Supply Chain Services to implement LXE’s rugged,
cold-rated handhelds which we operate in our
freezers. Supply Chain Services was also able to
integrate SOTI’s MobiControl Mobile Device
Management software which allows our centralized IT
department to support the handhelds at all of our
North American locations. MobiControl provided a
rapid ROI and we utilize its features almost every
day. We are pleased with the mobile and cold storage
solutions provided by Supply Chain Services”.
- Bruce Birky, Gonnella Frozen Products
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8. Polling Question
• Are you currently using any type of
automated data capture / mobile computing
hardware? (Yes/No)
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9. Maximize Uptime Through Remote
Mobile Device Management
Tracey Spoon,
SOTI Inc.
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10. 10

11. About SOTI
– Founded: 1995
– HQ: Mississauga, ON Canada
– Customers: 80,000+ across 150+ Countries
– Partners: 400+
– Languages: English, French, German, and Japanese
– Industry Standard: Winner of numerous awards
– Horizontal Solution: Healthcare, Retail,
Manufacturing, Government, Logistics, Field Service,
Banking, etc.
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12. Industry Awards
2007
Supplier Of The Year
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13. The Five Pillars of Device Management
REPORT &
MANAGE SYNCHRONIZE SECURE SUPPORT
TRACK
Know which devices
Stage/Provision Lockdown the Have all support calls have which software
them? Pull / Push data device? end in a first call
to/from the device? on them?
Protect the device resolution?
Update them? from malware? Report on device
statistics like battery
Keep our data safe Reduce the cost and
life, signal strength,
Backup a device OTA? (Encrypt)? time of a support
etc.?
Keep track of them? call?
Remote Wipe /
Backup the device? Know where the
Ensure that most device is in real time?
Bring back
Send messages to Restrict the use of
application data? issues are fixed
users in real time? software on the
remotely? Track where a device
device?
has been?
Synchronize software Ensure that the right
Log issues to people have access Fix / Diagnose issues
versions? Find lost or stolen
particular devices? to the right devices? OTA?
devices?
What are your Requirements? 13

14. Why is MDM Important?
– Mobile device management solutions are increasingly considered critical elements of any
enterprise or government mobility solution.
– Enterprise and government mobility end-users cite “minimizing device downtime” as their
number one mobility investment concern.
– Deployments traditionally have been concentrated among Tier I organizations for large
deployments. More recently, Tier II and Tier III (small to medium) organizations are beginning to
realize the benefits of these solutions.
– The scope of device management solutions continues to expand.
– Key capabilities include not only remote maintenance and troubleshooting, but also
include software provisioning and increasingly security management.
– VDC’s research indicates that the use of an MDM solution can save an organization over
$230 per device per year in support costs. For a 1,000 unit deployment this translates
into savings of over $1.1 million over a five year period.
*Source: 2010 VDC Research Group, Inc. | Mobile and Wireless Practice 14

15. MDM TCO/ROI
Device Support Support Cost Device Support Support Cost
Requirements Without Impact per Requirements Impact per
MDM Mobile Worker With MDM Mobile Worker
Average Number of Applications
Deployed/Year 10.9  10.9 
Average Number of Updates Made to
Applications/Year 7.8  7.8 
Time Required to Load Application 18.2 minutes  N/A 
Time Required to Update Application 8.8 minutes  N/A 
Estimated Hourly Fully Burdened Cost
of Staff $39.40  N/A 
Frequency of Mobile Solution Support
Requests /Year 18.50  18.50 
Average Length of Request 6.5 minutes  2.5 minutes 
% of Requests Resolved Remotely 53.2%  73.2% 
% 'No Trouble Found' of Mobile
Devices Sent to Support Center 32.1%  22.1% 
Days Required to Ship Device to and
from Field 2.40  2.40 
TOTAL ANNUAL SUPPORT
COST $264.00 $34.20
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*Source: 2010 VDC Research Group, Inc. | Mobile and Wireless Practice

16. How Can MDM Maximize Uptime?
1. Device Status Monitoring
2. Provision Mobile Devices
3. Update Software & OS
4. Remote Real-Time Support
5. Security
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17. Poll Question
Are You Currently Using a Remote Device
Management Software Tool?
(Yes/No)
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18. MobiControl Live Demo
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19. Maximize Uptime Through Remote
Mobile Device Management
Tom Schaefer,
LXE
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20. About LXE
• Mobile computing division of EMS Technologies
• Global leader in wireless data collection for the most demanding environments
• The mobile computer of choice by many of the world’s most respected companies
• Industry installations including
• 3PL
• Consumer Goods
• Food, Beverage, and Grocery
• Healthcare
• High Tech and Electronics
• Industrial, Auto
• Paper
• Retail
• Cold Storage Supply Chain
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21. Computers in Cold Storage - ROI
Understand Challenges to LXE How the right
Computers in Solutions to technology
Cold Storage the Cold Challenges leads to ROI
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22. Polling Question
• Are you using mobile computers rated to go
down to -22ºF (-30ºC)? (Yes/No)
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23. COLD STORAGE
• Traceability regulations (the so-called “farm-to-fork” laws) demand real-time data
management, it means there’s a need.
• Who uses cold storage?
• Food processing
• Distribution
• Retail
• 3PL
• Pharmaceuticals, Healthcare
• Ports
• Outdoor logistics
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24. LXE’S COLD STORAGE EXPERIENCE
OVER 20 YEARS
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25. WHAT DOES IT MEAN?
COLD ENVIRONMENTS
• Materials can become brittle
– Some plastics can become brittle
– Keyboards
– Rubber gaskets
• Liquid crystal displays can freeze
• Touch screens can malfunction as ice develops between screen and front bezel
• Connectors shrink and loosen
• Mounting brackets on fork-trucks loosen
• Before we can talk about the ROI on computers in the
cold, they first have to work reliably!
• Consider Total Cost of Ownership (TCO) & ROI
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26. WHY IS IT SO SPECIFIC?
STANDARD MOBILE COMPUTERS WON’T LAST
• Transitions between cold and warmer environments
– Condensation causes corrosion
– Fogging
– Frost
• Standard batteries fail
• Low-light conditions
– Hard to see the display
– Hard to read keyboard
• Operators are challenged physically
– Gloves
– Bulky, cumbersome clothing
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27. THE COLD STORAGE LINE
Handheld Vehicle Mount Hands-Free
HX3

28. THE LXE DIFFERENCE
• Internal heaters
– For display and scan exit window
– Fight fog, frost and condensation
– Heated boots and holsters are an inefficient workaround
• Batteries must be replaced
• Must be worn, warm clothing is cumbersome enough
• They wear out
• Heater Controls
− Thermostat or user controlled for energy conservation
• Military-grade conformal coating
– Protects electronics against condensation
– Desiccant packs are unreliable and must be replaced regularly
• Specialized low-temp batteries
– Normal batteries simply do not work
• Keyboard Options
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– Multiple keypad options and flexible key mapping

29. Hand-Held Computers – IE The MX7CS
• Operating Temperature
-22º to +122ºF (-30º to +50ºC)
• Heaters are thermostatically controlled
-Shut off at 32ºF (0ºC) to conserve battery
• Specialized low-impedance Li-ion battery
-On-board battery instead of tethered
• Smallest and lightest cold storage handheld available
• Multiple backlit keypad options
-Large backlit, non-slip keys
-Rugged epoxy coating
-Mappable keys
• Bright screen for easy viewing in low-lit areas
• Tough handle with non-slip grip
- Large 2-finger scan trigger – Easy For gloved hands
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30. Fork Truck Computers – IE The VX6
• Operating Temperature
-22º to +122ºF (-30º to +50ºC)
• Used in cold storage facilities worldwide
• Rugged half-screen & full screen form factors
• Display Heater eliminates fog and frost
• Components and connectors protected by military-grade conformal coating
• Precision fit parts and thermoplastic elastomer (TPE) o-rings for maximum
protection from ice, water and dust
• Heated Boots for the tethered scanners
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31. Can the right computer show ROI?
• Now that we know that there are
computers that CAN SURVIVE the COLD
– Make the Computers conform to how you
do business
– Use the computers to pick and build pallets
in the freezer
– Rather than
• Pick and Stage
• Build Pallets
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32. Productivity leads to ROI
Productivity Scenario A
15 minutes to hand load a pallet and “scan as you build in the freezer”
4 pallets/worker/hr
8 hrs/shift
30 workers
960 pallets per shift 32

33. Productivity leads to ROI
Productivity Scenario B
16 minutes to hand load a pallet and “scan outside the freezer”
3.75 pallets/worker/hr
8 hrs/shift
30 workers
900 pallets per shift 33

34. Productivity Leads to ROI
Productivity Example
• The standard size for a pallet is 48x45. In a 53’ truck you
can fit 26 pallets in total, 13 on each side. Double stacked
that's 52.
• In our example a loss of efficiency of just 4 minutes every
hour per worker resulted in a loss of 60 pallets per shift.
• You will lose 1 – 2 truck loads per shift or 3 – 6 trucks per
day, every day.
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35. Mobile Computer Conclusions
• The Freezer represents challenges for people and
computers.
– To lower your Total Cost of Ownership (TCO) use
computers designed for your freezer environment.
• To improve your ROI
– Make your computers work the way you do – In the
Freezer
– Use Mobile Device Management (SOTI) to quickly
accommodate your changing business and technical
environment.
• Engage the Supply Chain Services of integrators that
specialize in this Industry. 35

36. Summary and Conclusion
• A Mobile Device Management (MDM) solution is a
critical component of your remote mobility solution --
minimizing device downtime and maximizing
employee productivity
• Appropriately rated hardware is essential for an
effective, comprehensive mobile device management
solution
• Combining best software with best hardware provides
compelling ROI

37. Thank You!
Supply Chain Services
Your Reliable Source for Barcode Scanning Solutions
• info@supplychainservices.com
• 1-866-205-4310
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38. Q&A
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